First, the house great & the less than 5 star rating NOT fault of property owner. We drove Fl to NC & arrived 5. Called day before & asked for early check in, told no because cleaning people wouldnât be finished (would have split drive into 2 days). Arrived tired/hungry after 11 hr drive, w/ dog, unloaded ALL stuff and carried in groceries purchased an hour before arrival down the road. Opened fridge, it was dirty. Looked around -trash in the can, dirty dishes in the dishwasher etc. House had not been cleaned!! Called Leatherwood and told âcleaning girlâ had been there- we disagreed! Sent property manager up and he immediately saw property was very dirty. We were given a choice- to temporarily move to a diff house for 1-2 nights & then move back to the Great Dane once cleaned, or to drive back down the mountain, go to the check in building/restaurant and wait while cleaners went clean the home. Packed up stuff, back in the car & elected to wait at entrance while they cleaned rather than moving twice. Restaurant closed & we were offered drinks. We were very hungry since hadnât eaten since breakfast! 2 hours later cabin ready. We have 5 BR home & know large home, especially one that had dogs in it, canât be THOROUGHLY cleaned in 2 hrs . Kitchen and baths much better with all blatant dirt and mess cleaned up. But floors still dirty & it was still quite dusty. Weâre not sure how they washed all the bedding in two hours..?
It was well after 8 when we unloaded- ate a bowl of cereal. At daylight we were able to see much better. The porches around house were dirty and the windows were very dirty inside and out. Had to wipe down chairs to sit outside. I know itâs a mountain home and dogs are allowed but donât think a pass not to clean outside sitting areas and windows. Great parts after a bad start: kitchen very well stocked w/ everything needed, comfortable living room, community beautiful, house met needs. Enjoyed sitting on the porch looking at view. Leaves beautiful! Again not owners fault: Took âhourâ trail ride- left at 10:10 and back 10:50. Horses walked along main road through property only. Very disappointing since woods and trails look beautiful. Property mng promised to make it right - refunded cleaning fee only. Thought a night should have been compensatedâ as we lost entire evening in house and very inconvenienced after long drive. Loved Leatherwood despite bad start!! And house met needs very well.