I could probably write a short novel, but will try to be concise. The location was outstanding one block from Duomo and convenient to many historic landmarks. The apartment was well built but the living room only had one couch and tv. The communications process was bad. I would suggest they have an English speaker/writer develop detailed instructions clearly prepared on how to enter both the building and the apartment, how to control heat and air conditioning, etc. They should do this for multiple languages. There were six of us and were given one key for the building and one for the apartment door. We asked for additional keys and were told we couldn't get any extras. It turns out there were entry keypads on both doors but because of the communications problems we couldn't understand what they were saying. We didn't even need keys. Frustrating!Second issue and a big one was we spent two nights in the apartment with NO heat. I called and texted with the Emergency number provided but never got heat turned on. Disappointing!Hopefully these issues will be addressed. If they are, you won't be disappointed. I unfortunately had to apologize to my friends for the issues and my selection.