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JR Hotels Hermes Firenze

Property class: 3

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Photo gallery for JR Hotels Hermes Firenze

A hotel facade with three entrances, each marked with the hotel's logo and name.
A reception area with a sign listing room types and locations, a potted plant, and a suitcase.
A hotel room with a bed, a nightstand, a mirror, and a cityscape painting on the wall.
A modern bathroom with a marble wall, a glass-enclosed shower, a white sink, and a toilet.
A staircase with beige steps and a metal railing, leading to a landing with a poster of a sunset cityscape.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Breakfast available
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
Via Alamanni 11, Florence, FI, 50123
  • Place, Piazza di Santa Maria Novella
    ‪8 min walk‬
  • Place, Cathedral of Santa Maria del Fiore
    ‪13 min walk‬
  • Place, Piazza della Signoria
    ‪16 min walk‬
  • Airport, Florence (FLR-Peretola)
    ‪7 min drive‬

Room options

View all photos for Single Room, Private Bathroom

A hotel room with a bed, bedside table, and a wall-mounted artwork.

Single Room, Private Bathroom

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 1
  • 1 Large Single Bed
  • Free Wi-Fi

View all photos for Classic Double or Twin Room, Private Bathroom

A hotel room with a bed, a bathroom, a wardrobe, and a desk with a computer.

Classic Double or Twin Room, Private Bathroom

8.0 out of 10
Very good
(6 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Classic Triple Room, 1 Bedroom, Private Bathroom

A hotel room with two beds, a bedside table with a phone, a plant, and a window with curtains.

Classic Triple Room, 1 Bedroom, Private Bathroom

  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Economy Double Room, 1 Bedroom, Ensuite (French bed)

A single bed with white bedding, a bedside table, a wall-mounted mirror, and a window with daylight.

Economy Double Room, 1 Bedroom, Ensuite (French bed)

9.6 out of 10
Exceptional
(4 reviews)
  • 12 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Double classic

Minibar, in-room safe, free WiFi, bed sheets

Double classic

  • 18 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Double smart

Minibar, in-room safe, free WiFi, bed sheets

Double smart

  • 13 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

Room

  • Sleeps 4
  • Free Wi-Fi

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About this property

JR Hotels Hermes Firenze

Along with a 24-hour front desk, this smoke-free hotel has tour/ticket assistance and free Wi-Fi in public areas. Other amenities include multilingual staff assistance. Change of towels is available on request
JR Hotels Hermes Firenze offers 19 air-conditioned accommodations with minibars and a safe. Guests can surf the web using complimentary wireless Internet access. Bathrooms include a shower with a rainfall showerhead, bidets, complimentary toiletries and hairdryers. Housekeeping is offered on a daily basis and change of towels can be requested.
During your stay at JR Hotels Hermes Firenze, you're just a quick walk from Basilica of Santa Maria Novella. Features include free WiFi in public areas and breakfast (surcharge).
  • Free WiFi
  • Self-service breakfast served daily for a fee
  • Amenities include multilingual staff and a lift
  • Within a 15-minute walk of Piazza di Santa Maria Novella and Cathedral of Santa Maria del Fiore
  • Pets welcome for a fee
JR Hotels Hermes Firenze offers its guests multilingual staff, tour/ticket assistance, and a lift. WiFi is free in public spaces. A complete renovation of JR Hotels Hermes Firenze was completed in April 2025.

This 3-star Florence hotel is smoke free.

For a fee, guests can enjoy a self-service breakfast daily from 7:30 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily self-serve breakfast available 7:30 AM to 10:00 AM for a fee: EUR 7 for adults and EUR 7 for children

Conveniences

  • 24-hour front desk

Guest services

  • Change of towels on request
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • Lift (86 centimetre wide door)
  • Tile flooring in public areas
  • Tile flooring in room

More

  • 1 building
  • 3 floors
  • Renovated entire property - April 2025
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch TV

Food and drink

  • Minibar

More

  • Air conditioning
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Minimum check-in age - 18

Check-out

Check-out before 10:30 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: EUR 15 per pet, per night
  • Maximum 1 (weight limit: 44 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 3 years old and younger stay free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 6.00 per person, per night, up to 7 nights. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for self-service breakfast: from approximately EUR 7 for adults and from EUR 7 for children
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
Property Registration Number IT048017A163B5RFL2

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • On-site cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Children aged 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property class

This property has received its official star rating from the local rating authority.

Property is also known as

Hermes Florence
Hotel Hermes Florence
Hermes Hotel Florence
Hotel Hermes Hotel
Hotel Hermes Florence
Hotel Hermes Hotel Florence

JR Hotels Hermes Firenze Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 41 out of 62 reviews
Rating 8 - Good. 15 out of 62 reviews
Rating 6 - Okay. 4 out of 62 reviews
Rating 4 - Poor. 2 out of 62 reviews
Rating 2 - Terrible. 0 out of 62 reviews

9.6/10

Cleanliness

9.8/10

Staff & service

8.4/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place only rooms in front you hear the tram a little
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Rose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, convenient location to train terminal.
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room/building was clean and properly maintained
Stayed 1 night in May 2026
Verified review

8/10 Good

Jongwan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Prime location right in front of Firenze Santa Maria Novella station. The only weakness was its tiny sink.
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shops nearby
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

JANE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean comfortable and they thought of everything - the breakfast seemed to go on and on into forever.
Stayed 4 nights in Aug 2025
Verified review

8/10 Good

James

Liked: Cleanliness, staff & service
We stayed here one night to be near the train. Extremely clean and the staff was very helpful and friendly. Easily accessible from the train station. Easy to get wherever you need to go. Would stay here again.
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Phil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice room

Great location everything within walking distance
Stayed 2 nights in Sep 2025
Verified review

10/10 Excellent

Rebecca

Liked: Cleanliness, amenities, property conditions & facilities
Very clean, comfortable space. Staff very timely and attentive
Stayed 4 nights in Oct 2025
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed here during a solo trip to Florence. Very convenient location next to the train station. Room was nice and had good air conditioning!
Stayed 5 nights in Jun 2025
Verified review

10/10 Excellent

Olesia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet place in the middle of historic center, even though the train station is across the street. Newly renovated, clean and neat. Nice and helpful staff.
Stayed 5 nights in Jul 2025
Verified review

8/10 Good

Randi

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff. Close to the train station, which was convenient but it is loud.
Stayed 2 nights in Sep 2025
Verified review

10/10 Excellent

Pam

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is newly renovated and it’s very clean. The beds were amazing and super comfortable. It was so convenient for us as it is right across the street from the train and the tram station, so we didn’t have to drag our luggage very far! I felt completely safe. The walls were a little on the thinner side, but overall I highly recommend this hotel.
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Damian

Liked: Cleanliness, staff & service, property conditions & facilities
Really clean. Really new. Lovely staff. Trams outside are noisy so bring earplugs.
Stayed 4 nights in Oct 2025
Verified review

8/10 Good

Bevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newer hotel with large room and bathroom. Bed was comfy but you have to ask for a blanket. Convenient to train station but about 15-20 min walk to sites and dining. Lots of high end stores for shopping are nearby. Staff were wonderful! Very nice and attentive. Elevator was not so good - plan on using the stairs. We enjoyed our stay here.
Stayed 2 nights in Sep 2025
Verified review

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, basic room. Area seems sketchy but we had no issues.
Stayed 3 nights in Oct 2025
Verified review

6/10 Okay

susmita

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
it was okay bathroom was not comfortable to use, basin small all water went on floor while using it. No kettle to make tea or coffee. rest room was clean all coridoors and lift is very small tunnels.
Stayed 2 nights in Jan 2026
Verified review

4/10 Poor

Marge

Liked: Cleanliness, staff & service
Disliked: Amenities
This is not a hotel. This is a spartan bedroom with a tight bathroom. More a hostel than a hotel. The room was clean. Very noisy at night with streetcars and noise from the train station. We checked out after the first night. Absolutely no amenities! Desk clerk was very nice. Area nearby felt very unsafe. We found a lovely boutique hotel with all amenities, breakfast, bar, laundry and wonderful staff at per night cost less than the Hermes. I would like a refund for the five days I did not stay. Thus is not a hotel!!!
Stayed 6 nights in Mar 2026
Verified review

6/10 Okay

Cecilia

Liked: Cleanliness, amenities
Great location, very clean room housekeeping was fantastic. Don’t let the abandoned businesses next door deceive you, it’s safe and nice. However the AC was on and room was still hot. Left the window open to keep the room cool and mosquitos kept coming in and biting us in our sleep. So either be hot and uncomfortable at night or risk getting mosquitos bites.
Stayed 4 nights in Nov 2025
Verified review

8/10 Good

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Poor TV connection. Unable to connect to satellite.
Stayed 4 nights in Aug 2025
Verified review

6/10 Okay

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bra hotell, veldig sentralt, nært til alt. Hyggelig betjening. Rene rom. Om du er var på lyder, så er ikke dette hotellet for deg. Veldig bråkete pga trikken som kjører forbi og tynne vegger.
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

HAMILTON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quarto limpo, bom café da manhã!
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Dominique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
buanderie est très bien. déjeuner sec
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

María del Rosario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bien
Stayed 1 night in Apr 2026
Verified review

4/10 Poor

Aldo

Disliked: Amenities
Habitación extremadamente pequeña, elevador no funcionaba, aire acondicionado tampoco.
Stayed 3 nights in Mar 2026