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Hotel Santana

3.0 star property

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Photo gallery for Hotel Santana

Terrace/patio
Standard Double Room, 2 Single Beds | In-room safe, desk, free WiFi, bed sheets
Outdoor pool
Coffee shop
Front of property

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • 24/7 front desk
  • Room service

Explore the area

View in a map
Calle 30 de Junio, Flores, Peten
  • Place, Flores Dock
    ‪1 min walk‬
  • Place, Church of Our Lady of the Remedies
    ‪3 min walk‬
  • Place, Maya Mall
    ‪8 min walk‬
  • Airport, Flores (FRS-Mundo Maya Intl.)
    ‪5 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

Terrace/patio

Standard Room, 1 King Bed

8.8 out of 10
Excellent
(3 reviews)
  • 20 sq m
  • Lake view
  • Sleeps 1
  • 1 King Bed

View all photos for Standard Double Room, 3 Double Beds

Standard Double Room, 3 Double Beds | In-room safe, desk, free WiFi, bed sheets

Standard Double Room, 3 Double Beds

8.0 out of 10
Very good
(6 reviews)
  • 20 sq m
  • Sleeps 5
  • 3 Single Beds

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About this property

Hotel Santana

Beach hotel with outdoor pool
Along with an outdoor pool, this hotel has a restaurant and a bar/lounge. WiFi in public areas is free. Additionally, a snack bar/deli, a coffee shop/cafe and concierge services are on-site.
Hotel Santana offers 34 air-conditioned accommodations with a safe and complimentary bottles of water. 32-inch flat-screen televisions come with cable channels. Bathrooms include a shower.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and hairdryers can be requested.

Recreational amenities at the hotel include an outdoor pool.
Our customers tell us that they can't get enough of the helpful staff at Hotel Santana. During your stay, you're just a quick walk from Flores Dock. Enjoy features like free WiFi in public areas, plus an outdoor pool and a restaurant.
  • Free WiFi
  • Drinking and dining options include a coffee shop, a restaurant and a bar/lounge
  • Take a swim in the outdoor pool
  • Amenities include a front desk safe, laundry facilities and a terrace
  • Steps from Flores Dock and 5 minutes on foot from Church of Our Lady of the Remedies
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. An outdoor pool, a terrace, and tour/ticket assistance are also featured at Hotel Santana.

Smoking is allowed in designated areas at this 3-star Flores hotel.

Hotel Santana has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Terrace

Accessibility

  • No lift

More

  • 1 building
  • 3 floors
  • Built in 1990
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 1 PM
Contactless check-out

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Renovations and closures

The property will be renovating from 20 December 2025 to 5 January 2026 (completion date subject to change). The following areas are affected:
  • Guestrooms

Guests will have access to the following alternative facilities during the renovation:

  • Business facilities

During renovations, the hotel will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Santana

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Santana Flores
Santana Flores
Hotel Santana Hotel
Hotel Santana Flores
Hotel Santana Hotel Flores

Hotel Santana Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 68 out of 127 reviews
Rating 8 - Good. 37 out of 127 reviews
Rating 6 - Okay. 13 out of 127 reviews
Rating 4 - Poor. 6 out of 127 reviews
Rating 2 - Terrible. 3 out of 127 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Carll

Liked: Cleanliness, staff & service, property conditions & facilities
After the el mirador trek I stayed at hotel Santana and it was a very pleasant surprise. Excellent staff and the room was clean and beautiful with a great view. The restaurant below was very good also. I would stay there again in a heartbeat. Very nice.
Stayed 1 night in Jun 2025

4/10 Poor

Shuwei

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Tracie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a good stay here. The hotel was clean and quiet. We appreciated the water being available. The restaurant was also good.
Stayed 2 nights in Mar 2025

8/10 Good

Denise

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great location for walkability to everything in Flores. Staff were very friendly and the included breakfast was excellent! Room was in decent condition, loved the hammock overlooking the lake on the balcony, but the room lacked a black out curtain and the bed sheets were thin. They arranged transport for us from the airport and back and that was great. LOTS of noise from the disco across the street, the boats playing music, and just general noise within the hotel and from the street. If you need quiet, would not recommend, but otherwise this was a good place to stay in Flores.

6/10 Okay

Erica

Stayed 2 nights in Apr 2025

8/10 Good

peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loud thumping dance music going next door or below our room every night sometimes until 1 am.
Stayed 4 nights in Feb 2025

6/10 Okay

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
The Hotel facilities were good, the staff excellent and the staff friendly. However if you want a good night sleep DO NOT stay at this hotel. There is a disco tech right across the street that provides more decibels of noise to 1AM than one can endure.
Stayed 3 nights in Feb 2025

10/10 Excellent

William

Great Bar
Stayed 2 nights in Feb 2025

10/10 Excellent

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to stay while we explore Tikal.
Stayed 2 nights in Jan 2025

8/10 Good

Evelyn

Travelled with family
Nice dining area on lakeside patio. Breakfast included in price of hotel.
Stayed 3 nights in Jan 2025

10/10 Excellent

Maricela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel but a lot of noise outside. Not the hotels fault.
Stayed 3 nights in Jan 2025

4/10 Poor

Samuel

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Shower did not drain.
Stayed 2 nights in Dec 2024

10/10 Excellent

Carlos A

Stayed 2 nights in Dec 2024

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a cool places conveniently located on flores island. Everything is within walking distance. Cool shops, bars and dining options within blocks of this place. 24 front desk help. Friendly staff and just an over beautiful area. I couldn't believe my view from the 2nd story balcony with a hammock hanging. The lake is like 10-15 feet from your balcony. Super cool place
Stayed 2 nights in Dec 2024

6/10 Okay

Andrea

Travelled with family
Disliked: Staff & service
No vale el precio, mala atención del staff
Stayed 2 nights in Dec 2024

4/10 Poor

Amandip, duluth

Travelled with group
Disliked: Cleanliness, staff & service
staff was not helpful at all. We were not able to make to it to check in first day we booked because of storm sara in belize, hotel staff refused to refund the ight we were not there, even when we had emailed the hotel two daye before we were suppose to check in. and no one speaks nglish at front desk thats another obstacle
Stayed 2 nights in Nov 2024

10/10 Excellent

Kathy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was right in the edge of the lake, so the views were spectacular and the area was very walkable. It also was close to many restaurants and shops and even had a restaurant onsite.
Stayed 1 night in Nov 2024

10/10 Excellent

Ewa

Stayed 1 night in Sep 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cool Room with a Great View

Totally cute hotel. Clean. Safe. Staff was super friendly and accommodating. Breakfast was delicious. AC worked great. Fabulous showers. Beautiful view from the balcony. Perfect place to relax after visiting Tixal and Yaxhá.
View from the room.
Stayed 3 nights in Sep 2024

8/10 Good

sharon, spring

Stayed 1 night in Aug 2024

6/10 Okay

Navaratnam, Rancho Cucamonga

Water front, but too noisy
Stayed 1 night in Aug 2024

10/10 Excellent

Erika Barr

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at Santana for two nights with my family and we were very happy with our stay. The hotel is comfortable and the restaurant and cafe were great. It was really nice to have a pool there. the hotel staff is really helpful. Highly recommend
Stayed 2 nights in Aug 2024

6/10 Okay

Jessica

Disliked: Staff & service, property conditions & facilities
Need to update rooms and be more customers sevice. The first lady in reception was friendly.. the rest really slowcto help ... the breakfast was great ... pool need update and rooms ... 😩 overall 5 out of 10 .. and be nicer to people from united states.
Stayed 3 nights in Jul 2024

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice hotel on the quieter end of the main hotel lake front strip. The area for beakfast overlooking the lake is lovely. The hotel is on the side of the island that doesn't flood, which is a real bonus when compared to other hotels in the east and north east.
Stayed 2 nights in Jun 2024

10/10 Excellent

Josh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Santana is in such a good spot on the island. It is around a lot of good restaurants and its restaurant is excellent as well as we learned from our breakfast that was included. We had a beautiful view from our room and had a very smooth checkin and overall experience there on the lake!
Stayed 1 night in Jun 2024