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NATZ HOTEL

2.0 star property

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Photo gallery for NATZ HOTEL

Living area
Living area
Free WiFi
Reception
Exterior

Reviews

6.8 out of 10

Popular amenities

  • Pet-friendly
  • Free Wi-Fi

Explore the area

View in a map
CALLE PLAYA SUR, ZONA 0, Flores, Petén, 17000
  • Place, Church of Our Lady of the Remedies
    ‪1 min walk‬
  • Place, Las Guacamayas Biological Station
    ‪3 min walk‬
  • Place, Flores Dock
    ‪3 min walk‬
  • Airport, Flores (FRS-Mundo Maya Intl.)
    ‪12 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed | Free WiFi

Standard Room, 1 Double Bed

  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Basic Triple Room

Basic Triple Room | Free WiFi

Basic Triple Room

  • Sleeps 4
  • 2 Single Beds and 1 Queen Bed

View all photos for Basic Double Room

Free WiFi

Basic Double Room

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

About this property

NATZ HOTEL

This hotel features tour/ticket assistance, a TV in a common area and free Wi-Fi in public areas. Other amenities include multilingual staff assistance. Housekeeping is available on request.
NATZ HOTEL offers 17 accommodations. This Flores hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.
During your stay at NATZ HOTEL, you're just a quick walk from Las Guacamayas Biological Station. Features include free WiFi in public areas.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Amenities include multilingual staff, a communal living room and TV in a common area
  • Steps from Church of Our Lady of the Remedies and Las Guacamayas Biological Station
  • Pets welcome free of charge
NATZ HOTEL offers its guests multilingual staff, tour/ticket assistance, and a communal living room. Public spaces have free WiFi.

Smoking is allowed in designated areas at this Flores hotel.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Things to do

  • TV in common areas

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping on request
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • No lift

More

  • Communal living room
  • Designated smoking areas

Room amenities

Bathroom

  • Private bathroom
  • Towels provided

Policies

Check-in

Check-in start time: 11:00 AM; check-in end time: 9:00 PM
Late check-in subject to availability

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 11:00 AM - 9:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets are welcome and stay free

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
The front desk at this property is open daily from 11:00 AM - 9:00 PM.
Guests arriving after 9:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

Property is also known as

NATZ HOTEL Hotel
NATZ HOTEL Flores
NATZ HOTEL Hotel Flores

NATZ HOTEL Reviews

Reviews

6.8
Rating 10 - Excellent. 6 out of 20 reviews
Rating 8 - Good. 3 out of 20 reviews
Rating 6 - Okay. 5 out of 20 reviews
Rating 4 - Poor. 4 out of 20 reviews
Rating 2 - Terrible. 2 out of 20 reviews

6.8/10

Cleanliness

7.4/10

Staff & service

5.4/10

Amenities

6.0/10

Property conditions & facilities

Reviews

6/10 Okay

Supriya

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Great location, very close to tourists shuttles drop off point. Friendly staff. The room did not have hot shower. The bed sheets were not clean and I found hair on pillows. A little effort on cleanliness could make this place an excellent hostel.
Stayed 2 nights in Oct 2025

10/10 Excellent

Arlene

Travelled with family
Liked: Cleanliness, staff & service

Great location. Great service.

It was good. We just needed a place to sleep with a private bathroom. Traveled with my 71y/o mother. We are both diabetics insuline dependent and they were kind to let us store the insulin in their fridge. They also stored our bags untill check in time as we arrived early.
Stayed 2 nights in Sep 2025

4/10 Poor

Cesar

Business traveller
Hard bed bad linens. No water in the room. Good location.
Stayed 1 night in Jun 2025

4/10 Poor

Yeison

Disliked: Cleanliness, property conditions & facilities
No the same like the pictures and need more clean
Stayed 1 night in Sep 2024

6/10 Okay

Chanty

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
My fault I guess for not noticing that the property does not come with air conditioning so while we were very tired, we had difficulties sleeping as we were melting. Lots of mosquitos too. The screen in the bathroom fell in the shower and it was very dirty and reeked if pee. The staff were very friendly though and accommodated us quite well. They even held on to our luggage long after checkout time so that we could go get breakfast. I found out after that there are other properties around the area with AC so I know for next time.
Stayed 1 night in Aug 2023

6/10 Okay

Jaqueline

Travelled with family

Great locatilon, poor service

Very outdated, no sheets on bed but one cover sheet, no hot water.
Stayed 1 night in Jul 2023

2/10 Terrible

George

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023

8/10 Good

Jethro

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great value

Communication is reliable. You can WhatsApp them. During my first night, water was not working for the whole island. They turned on the emergency water for me so that I could shower. Also, no hot water, but it’s not necessary with the hot weather. It was actually refreshing. It’s at the entrance to the island, so you wont get lake view views like you do on the northwest side, but everything is so close, just walk over there.
Stayed 2 nights in Apr 2023

4/10 Poor

NORMA L

Travelled with family
Disliked: Amenities, property conditions & facilities
Oh gosh this facility it’s call hotel just because very far from being one. I don’t know where to start. The shower…. Plan to shower with very cold water. Very dilapidated. I had to put the little desk in front of the door I didn’t feel too safe at night. One day I was going to shower and there was no water. They said a pipe broke. There is no tv in the rooms you will only get the bed a desk and a night stand. If you are looking for comfort this is not your place. I had to stay because I was not going to get my money back. I gave up because I have a friend near by and I went to her house all day. I didn’t want to tell her how shady this place was.
Stayed 6 nights in Apr 2023

10/10 Excellent

ARLEEN

Travelled with group
Liked: Cleanliness, property conditions & facilities
Great stay!
Stayed 2 nights in Jan 2023

10/10 Excellent

Geormy

Stayed 2 nights in Nov 2022

6/10 Okay

Raymundo Rene

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

magdiel centeno

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2024

8/10 Good

Roberto Antonio Milián

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Buena ubicación y amplitud
Stayed 3 nights in Dec 2023

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Andrea Esveralit Bardales

Stayed 2 nights in Oct 2023

10/10 Excellent

Víctor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente

Excelente servicio
Stayed 3 nights in Sep 2023

2/10 Terrible

Cesia

Business traveller
Disliked: Staff & service

Mal atención

No me pareció que se eligió y pago la habitación y al llegar al lugar la persona de recepción cobro más de lo que cobra la aplicación y dijo que si no me parecía que desocupara el lugar, ya eran las 10 de la noche y no le importó decir que me fuera a la calle, fue una persona con muy mala educación y sin servicio al cliente.
Stayed 2 nights in Jul 2023

8/10 Good

Alejandra

Liked: Staff & service
Es lugar esta bien por el precio que se paga. NO HAY AGUA CALIENTE, aunque es un lugar muy caliente y el agua no está helada, si sería bueno cambiar esa parte. La atención es excelente, te ayudan con los transportes a todos lados y siempre están disponibles para contestar.
Stayed 2 nights in Jul 2023

10/10 Excellent

Carlos Andrés

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Súper recomendado.

A pesar del poco personal que aparentan tener, el interés y la preocupación por el bienestar del turista, fue espectacular. Gente muy amable y dispuesta en todo momento a ayudar de cualquier forma posible, para la comodidad de cada uno de sus huéspedes. Además, el hotel posee una ubicación privilegiada, a la entrada de Isla de Flores, qué permite el fácil acceso a esta ciudad y también a solo un paso de sus alrededores.
Stayed 1 night in Mar 2023