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Hey Lou Hotel Frankfurt Airport

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Photo gallery for Hey Lou Hotel Frankfurt Airport

Terrace/patio
Hypo-allergenic bedding, desk, laptop workspace, blackout curtains
Electric vehicle-charging station
Dinner served, Regional cuisine, garden views
Reception

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free airport shuttle
  • Air conditioning
  • Bar
  • 24/7 front desk
  • Parking available

Explore the area

View in a map
Isarstrasse 2, Kelsterbach, HE, 65451
  • Place, Taunus Nature Park
    ‪5 min walk‬
  • Place, Monchhofkapelle
    ‪6 min walk‬
  • Place, Wasserwerk Hattersheim
    ‪15 min drive‬
  • Airport, Frankfurt (FRA-Frankfurt Intl.)
    ‪6 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Non Smoking

8.6 out of 10
Excellent
(25 reviews)
  • 18 sq m
  • Sleeps 1
  • 1 King Bed

View all photos for Standard Double Room, 1 King Bed, Non Smoking

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Standard Double Room, 1 King Bed, Non Smoking

8.6 out of 10
Excellent
(33 reviews)
  • 18 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Twin Room, 2 Single Beds, Non Smoking

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Standard Twin Room, 2 Single Beds, Non Smoking

9.2 out of 10
Wonderful
(13 reviews)
  • 18 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Single Room, 1 Single Bed, Non Smoking

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Standard Single Room, 1 Single Bed, Non Smoking

9.4 out of 10
Exceptional
(6 reviews)
  • 18 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Family Room

Family Room | Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Family Room

  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Single Room

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Single Room

  • Sleeps 1

View all photos for Business King Room - Non-Smoking

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Business King Room - Non-Smoking

  • Sleeps 2

View all photos for Standard King Room - Non-Smoking

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Standard King Room - Non-Smoking

  • Sleeps 2

View all photos for Business Room, 2 Twin Beds, Non Smoking

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Business Room, 2 Twin Beds, Non Smoking

  • Sleeps 2

View all photos for Standard Room with Two Single Beds-Non-Smoking

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Standard Room with Two Single Beds-Non-Smoking

  • Sleeps 2

View all photos for Family Room-Non-Smoking

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Family Room-Non-Smoking

  • Sleeps 4

View all photos for Business Single Room

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Business Single Room

  • Sleeps 1

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About this property

Hey Lou Hotel Frankfurt Airport

Riverside hotel with free airport shuttle and 24-hour business centre
A restaurant, a bar/lounge and a 24-hour business centre are available at this smoke-free hotel. Free WiFi in public areas and a free airport shuttle are also provided. Other amenities include self parking, a business centre and conference space. Housekeeping is available on request.
Hey Lou Hotel Frankfurt Airport offers 234 air-conditioned accommodations with a hairdryer and free toiletries. Cable televisions are provided. Bathrooms include a shower.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Hypo-allergenic bedding, an iron/ironing board and change of towels can be requested. Housekeeping is provided on request.

The recreational activities listed below are available either on-site or nearby; fees may apply.
The breakfast at Hey Lou Hotel Frankfurt Airport gets high marks from our customers. During your stay, you're just a quick walk from Taunus Nature Park. Enjoy features like free WiFi in public areas and a free round-trip airport shuttle, plus a restaurant.
  • Free WiFi
  • Enjoy Regional cuisine and garden views while dining at Craft-Beer-Brewery
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Amenities include a front desk safe, a 24-hour business centre and 4 meeting rooms
  • On-site recreation includes hiking/biking trails
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • 8 minutes by car from The Squaire and 13 minutes from Deutsche Bank Park
  • Free airport shuttle service
  • Cats and dogs welcome for a fee
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business centre and 4 meeting rooms.

WiFi is free in public spaces. Event space at this hotel measures 1421 square feet (132 square metres) and includes conference space. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly Hey Lou Hotel Frankfurt Airport. A roundtrip airport shuttle is free (available on request). Parking is available for a fee.

This Kelsterbach hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:00 AM to 10:00 AM and at the weekend from 6:30 AM to 10:00 AM.
Craft-Beer-Brewery – Overlooking the garden, this brewpub specialises in Regional cuisine and only serves dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting).
Brauhaus – On-site theme restaurant. Open selected days.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free return airport shuttle from 6:00 AM to 10:30 PM at scheduled times and on request
  • Parking on site (EUR 15 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 6:30 AM to 10:00 AM on weekends; EUR 19.95 for adults and EUR 9.95 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Brauhaus
  • Craft-Beer-Brewery

Things to do

  • Bicycle cleaning area
  • Bicycle repair station
  • Bicycle storage
  • Bicycle tours
  • Hiking/biking trails

Family friendly

  • Children's games
  • Soundproofed rooms
  • Travel cot

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)
  • Multilingual staff

Business services

  • 1,421 square feet of conference space
  • 24-hour business centre
  • 4 meeting rooms

Outdoors

  • Garden
  • On a river
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Accessible airport shuttle
  • Area rugs in room
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 100% renewable energy
  • 6 floors
  • Built in 2017
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • TV with cable channels

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board on request
  • Laptop workspace
  • Soundproofed rooms
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: EUR 19.95 per pet, per night
  • Only dogs and cats are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.00 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 19.95 for adults and from EUR 9.95 for children
  • Self-parking fee: EUR 15.00 per day
  • Pet fee: EUR 19.95 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Front desk staff will greet guests on arrival at the property.

We should mention

  • One child aged 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Comfort Hotel Frankfurt Airport West Kelsterbach
Comfort Frankfurt Airport West Kelsterbach
Comfort Frankfurt Airport West
Comfort Frankfurt West

Hey Lou Hotel Frankfurt Airport Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 402 out of 888 reviews
Rating 8 - Good. 297 out of 888 reviews
Rating 6 - Okay. 112 out of 888 reviews
Rating 4 - Poor. 45 out of 888 reviews
Rating 2 - Terrible. 32 out of 888 reviews

9.0/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Iris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good choice if you need to be close to the airport

Close to the airport. Unfortunately, no restaurants close by (the one next door was not open) and that was a downfall for us. Parking in the parking garage with a short walk.
Stayed 1 night in Aug 2025

10/10 Excellent

DOGAN

Liked: Cleanliness, staff & service, property conditions & facilities
So far perfect to stay close by the airport hotel, clean quiet and also they have a shuttle service which is awesome. I really like to stay there
Stayed 1 night in Aug 2025

10/10 Excellent

Dennis Jay

Travelled with family
Liked: Amenities
Would definitely recommend this hotel, we arrived late in the evening, restaurant was about to close and they stayed open an extra 45 minutes for us, completely above and beyond food was excellent.
Stayed 1 night in Aug 2025

8/10 Good

Luke

Liked: Staff & service, property conditions & facilities
Restaurant was delish. Although some guy started yelling about something.
Stayed 1 night in Aug 2025

4/10 Poor

Monique

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Jun 2025

10/10 Excellent

WARREN

The room was very clean and very nice layout
Stayed 1 night in Aug 2025

10/10 Excellent

serge, Des Moines

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay if you are traveling in and out of the Frankfurt airport, although there’s not too much around the hotel to do such as restaurants or shops.
Stayed 2 nights in Jul 2025

10/10 Excellent

Katherine

Travelled with family
Liked: Amenities
The bar was lovely and everything was clean and beautiful
Stayed 1 night in Aug 2025

10/10 Excellent

Maurice

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in Jul 2025

8/10 Good

Judith

Stayed 1 night in Jul 2025

2/10 Terrible

Jael

Disliked: Cleanliness, staff & service, property conditions & facilities
Receptionist unfriendly
Stayed 1 night in Jul 2025

10/10 Excellent

pegah

Stayed 1 night in Jul 2025

10/10 Excellent

Donna, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities
Recommend
Stayed 1 night in Jul 2025

10/10 Excellent

Dinesh

Liked: Amenities, property conditions & facilities
I did not like the fact that it was a long shuttle ride to the hotel.
Stayed 1 night in Jul 2025

8/10 Good

FAISAL

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for one night sleep if your flight change or if you have business around the area Nothing around it not even a grocery Nothing in the room ( No fridge, no water, no iron board, even no phone since hotel is self service with no front desk)
Stayed 6 nights in Jul 2025

4/10 Poor

Monique

Liked: Cleanliness, property conditions & facilities
I did not like that the shuttle only operates at certain times. Also, I didn’t like having to check myself in and out without assistance even though I asked for help from the person there. I also didn’t like that they did not take cash on cards. So I was charged several international fees.
Stayed 1 night in Jun 2025

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

8/10 Good

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
A refrigerator would have been nice
Stayed 1 night in Jun 2025

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Easy
Stayed 1 night in Jul 2025

4/10 Poor

Brandon

Disliked: Cleanliness, staff & service, room comfort

Avoid, slow shuttle far from Frankfurt

The airport shuttle only runs once and hour and is unreliable at best. It was delayed both times we used it. The room smelled horribly of smoke and we had to move to a new room. The second room had no shampoo, soap, or air conditioning. The room was hot even though it advertised AC. Staff at hotel was rude and did not pick up phone or reply to you via the app. I would avoid.
Stayed 1 night in Jun 2025

8/10 Good

Tatjana

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
The shuttle service is not working. The shuttle didn't show up at the designated time and we waited one extra hour. I booked this hotel because of the shuttle service which didn't work. Also the check-in process was terrible. The system didn't work and it took forever to check-in. This is a basic hotel to stay only for one night and get back to the airport.
Stayed 1 night in Jun 2025

6/10 Okay

Eric

Travelled with partner
Disliked: Amenities
Not what I expected after reading their promotional material. Was further from the airport, extra fees were tacked on, and very little service. The check in was all done on a self service computer console at the front desk, and not very user friendly. No meal service at the restaurant. No explanation of how to activate the power/lights in the room. No real person to talk to and ask questions. Not a place I would book again.
Stayed 1 night in Jun 2025

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convenient self check-in option

I was surprised that there is no central desk when you arrive, rather a series of individual computers where you check yourself in, including picking up and activating your own keycard. I’m not a big fan of computers replacing jobs, but this was easy to do and someone did walk over and ask if I needed help while checking in. You can do the check-in in German or English (I didn’t notice if other languages were available). A sign is clearly posted at check-in with all the airport shuttle times, and the shuttle is there when it says it will be. The room was modern and comfortable, though I couldn’t figure out how to adjust the thermostat and it was slightly warm.
Stayed 1 night in Jun 2025

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room good restaurant
Stayed 1 night in May 2025

2/10 Terrible

Monica

Disliked: Cleanliness, staff & service, property conditions & facilities
Just stayed the first night, and juat because I had no place to go. After 1 month still fighting to get a the refund for the other 11 nights that I cancel due to the precarious condition of the place and the horrible costumer service
Stayed 12 nights in May 2025