the air split conditioner was not cooling, there was no remote for it, we had to use the box fans to keep the place cool, the hot tub was not cooling down , too hot at 104 degrees, there is no book or guide on who or what to do if an emergency there, the internet access code was not listed, but they did come and unstop the tolite that was not flushing. We were not happy with the persons that called, i guess its been outsouced, but they were not very schooled in what is needed for the rental.