We arrived at the property and were concerned that there were boards and exposed nails from roofing work around the property. We were concerned but entered the place anyway. The place had not been cleaned. The floors were dirty (bugs), the beds had not been made, the linens were dirty, the former renter's trash was still in the trash cans, and there was dog hair on the bed. We immediately informed the homeowner of the situation. They apologized but did nothing. We left and returned 3.5 hours later, and the house had still not been cleaned. Informed the owner again, who offered apologies and a $95 refund. Money was not the issue; we wanted the home cleaned. Finally, 4 hours after we checked in, a cleaning crew arrived. She discovered a bedspread with about a round 10" stain that looked like dried blood, on one of the bedspreads. That pushed us past our limit. This place was clearly not sanitary! I informed the owner that this and their meaningless apologies were unacceptable. We packed up, and I had to find a hotel room in Houston at 10-11ish. We unpacked and stayed in the hotel for the trip. We've used VRBO for ten years, and I've never left a bad review. These people should not be allowed to ruin people's vacations on VRBO. It was the worst experience we've ever had with VRBO.