My friends and I arrived at the property in the evening on a Wednesday. After doing some grocery shopping and putting away our purchases, we opened the refrigerator and were greeted with a huge puddle of water. Later, after someone took a shower upstairs, we noticed a leak in the ceiling of the kitchen. After contacting Vacasa staff, we were told local staff would reach out. I followed up nearly daily to no avail; it wasn't until Sunday that local staff reached out and sent someone to do repairs. Repairs on the shower resulted in us not being able to use the upstairs shower for 24 hours, restricting seven adults to one bathroom. They turned the icemaker/water off for the refrigerator to stem the leak. It didn't; the fridge continued to leak the duration of the trip.
The heat is janky. The lower level, where two of the three bedrooms are located, often drops to 60-62 degrees. There are steps about to break off.
The location was good, close to the resorts and downtown Frisco. Check in was easy enough. But the property needs some TLC and staff needs to be far more responsive. It is unlikely I will ever stay in a Vacasa managed property again.