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Hotel New Otani Hakata

4.0 star property
VIP Access

Choose dates to view prices

Photo gallery for Hotel New Otani Hakata

Guests can enjoy traditional Japanese attire in the elegant lobby of The New Otani.
Welcome to The New Otani, where guests can enjoy a tranquil outdoor space with benches and trees.
Guests can relax in the hotel's central waiting area, surrounded by comfortable seating and modern decor.
Stunning lobby with a grand chandelier, vibrant mural, and elegant seating area.
Experience the grandeur of our event spaces, featuring a grand piano, elegant tables, and fine dining settings.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Room service
  • Parking available
  • Housekeeping

Explore the area

Map
1-1-2 Watanabe-dori, Chuo-ku, Fukuoka, Fukuoka-ken, 8100004
  • Canal City Hakata
    ‪10 min walk‬
  • Fukuoka Anpanman Children's Museum
    ‪18 min walk‬
  • Marine Messe Fukuoka
    ‪3 min drive‬
  • Fukuoka (FUK)
    ‪5 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Moderate Double Room Smoking - Breakfast Included

1 bedroom, in-room safe, desk, iron/ironing board

Moderate Double Room Smoking - Breakfast Included

  • 26 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Japanese Room, Non Smoking

Living area

Japanese Room, Non Smoking

  • 79 sq m
  • Sleeps 8
  • 4 Single Futons

View all photos for Moderate Single or Moderate Twin (Single Use) Non Smoking - Breakfast included

1 bedroom, in-room safe, desk, iron/ironing board

Moderate Single or Moderate Twin (Single Use) Non Smoking - Breakfast included

8.0 out of 10
Very good
(3 reviews)
  • 26 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Executive Double Room, Smoking - Breakfast Included

1 bedroom, in-room safe, desk, iron/ironing board

Executive Double Room, Smoking - Breakfast Included

10.0 out of 10
Exceptional
(2 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Moderate Twin with Extra Bed, Non Smoking

1 bedroom, in-room safe, desk, iron/ironing board

Moderate Twin with Extra Bed, Non Smoking

8.8 out of 10
Excellent
(21 reviews)
  • 26 sq m
  • Sleeps 6
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Executive Double Room, Non Smoking - Breakfast Included

1 bedroom, in-room safe, desk, iron/ironing board

Executive Double Room, Non Smoking - Breakfast Included

  • 26 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Double Room, Non Smoking

1 bedroom, in-room safe, desk, iron/ironing board

Executive Double Room, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • 26 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Connecting Room Non Smoking - Breakfast Included

1 bedroom, in-room safe, desk, iron/ironing board

Connecting Room Non Smoking - Breakfast Included

10.0 out of 10
Exceptional
(1 review)
  • 60 sq m
  • Sleeps 4
  • 4 Single Beds

View all photos for Executive Double Room, Smoking

1 bedroom, in-room safe, desk, iron/ironing board

Executive Double Room, Smoking

7.0 out of 10
Good
(2 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Semi Double Room Non Smoking - Breakfast Included

1 bedroom, in-room safe, desk, iron/ironing board

Semi Double Room Non Smoking - Breakfast Included

  • 26 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Executive Twin Room Smoking - Breakfast included

1 bedroom, in-room safe, desk, iron/ironing board

Executive Twin Room Smoking - Breakfast included

  • 26 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Executive Twin Room Non Smoking - Breakfast Included

1 bedroom, in-room safe, desk, iron/ironing board

Executive Twin Room Non Smoking - Breakfast Included

9.0 out of 10
Wonderful
(2 reviews)
  • 26 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Moderate Double Room, Non Smoking

1 bedroom, in-room safe, desk, iron/ironing board

Moderate Double Room, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 26 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Moderate Single or Moderate Twin (Single Use) Smoking- Breakfast Included

1 bedroom, in-room safe, desk, iron/ironing board

Moderate Single or Moderate Twin (Single Use) Smoking- Breakfast Included

9.4 out of 10
Exceptional
(3 reviews)
  • 26 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Deluxe Twin Room (Breakfast Included)

1 bedroom, in-room safe, desk, iron/ironing board

Deluxe Twin Room (Breakfast Included)

  • 53 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Moderate Twin, Smoking

1 bedroom, in-room safe, desk, iron/ironing board

Moderate Twin, Smoking

9.4 out of 10
Exceptional
(3 reviews)
  • 26 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Double Room, Non Smoking (Breakfast Included)

1 bedroom, in-room safe, desk, iron/ironing board

Deluxe Double Room, Non Smoking (Breakfast Included)

  • 53 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Moderate Single or Moderate Twin (Single Use), Non Smoking

1 bedroom, in-room safe, desk, iron/ironing board

Moderate Single or Moderate Twin (Single Use), Non Smoking

9.6 out of 10
Exceptional
(8 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Executive Twin Room, Non Smoking

1 bedroom, in-room safe, desk, iron/ironing board

Executive Twin Room, Non Smoking

9.4 out of 10
Exceptional
(3 reviews)
  • 26 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Moderate Single or Moderate Twin (Single Use), Smoking

1 bedroom, in-room safe, desk, iron/ironing board

Moderate Single or Moderate Twin (Single Use), Smoking

8.0 out of 10
Very good
(2 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Moderate Twin, Non Smoking

1 bedroom, in-room safe, desk, iron/ironing board

Moderate Twin, Non Smoking

8.8 out of 10
Excellent
(24 reviews)
  • 26 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Corner Suite Double Room

Corner Suite Double Room | 1 bedroom, in-room safe, desk, iron/ironing board

Corner Suite Double Room

  • 60 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Japanese Room Non Smoking - Breakfast Included

Living area

Japanese Room Non Smoking - Breakfast Included

  • 79 sq m
  • Sleeps 4
  • 4 Single Futons

View all photos for Moderate Double Room Non Smoking - Breakfast Included

1 bedroom, in-room safe, desk, iron/ironing board

Moderate Double Room Non Smoking - Breakfast Included

  • 26 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Moderate Double Room, Smoking

1 bedroom, in-room safe, desk, iron/ironing board

Moderate Double Room, Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Semi Double Room Non Smoking

1 bedroom, in-room safe, desk, iron/ironing board

Semi Double Room Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Moderate Twin (Breakfast) Smoking

1 bedroom, in-room safe, desk, iron/ironing board

Moderate Twin (Breakfast) Smoking

8.0 out of 10
Very good
(1 review)
  • 26 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Moderate Twin Triple Use (Breakfast) Non Smoking

1 bedroom, in-room safe, desk, iron/ironing board

Moderate Twin Triple Use (Breakfast) Non Smoking

9.0 out of 10
Wonderful
(8 reviews)
  • 26 sq m
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Connecting Room, Non Smoking

1 bedroom, in-room safe, desk, iron/ironing board

Connecting Room, Non Smoking

  • 60 sq m
  • Sleeps 8
  • 4 Single Beds

View all photos for Moderate Twin (Breakfast) Non Smoking

1 bedroom, in-room safe, desk, iron/ironing board

Moderate Twin (Breakfast) Non Smoking

7.6 out of 10
Good
(7 reviews)
  • 26 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Double Room, Non Smoking

1 bedroom, in-room safe, desk, iron/ironing board

Deluxe Double Room, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 53 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Twin Room

1 bedroom, in-room safe, desk, iron/ironing board

Deluxe Twin Room

  • 53 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Executive Twin Room, Smoking

1 bedroom, in-room safe, desk, iron/ironing board

Executive Twin Room, Smoking

  • 26 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Run of House

1 bedroom, in-room safe, desk, iron/ironing board

Run of House

9.0 out of 10
Wonderful
(2 reviews)
  • 26 sq m
  • Sleeps 6
  • 2 Single Beds

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About this property

Hotel New Otani Hakata

Hotel with 4 restaurants, a short walk to Tenjin Underground Mall
4 restaurants, a bar/lounge and self parking are available at this hotel. WiFi in public areas is free. Additionally, concierge services, dry cleaning and laundry facilities are on-site.
Hotel New Otani Hakata offers 372 accommodations with a safe and complimentary slippers. Guests can surf the web using complimentary wired and wireless Internet access.

Bathrooms include a combined bath/shower unit, bidets, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. In-room massages and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

Our customers tell us that they can't get enough of the great public transport around Hotel New Otani Hakata. During your stay, you're just a quick walk from Tenjin Underground Mall. Free WiFi in public areas, 4 restaurants and a bar are available.
  • Free WiFi
  • Enjoy Japanese cuisine while dining at Sembazuru
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and a porter
  • Guests have great things to say about the location and the helpful staff
  • 8 minutes by foot from Tenjin Underground Mall and a 1-minute drive from Canal City Hakata
There are 4 restaurants on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A vending machine, multilingual staff, and concierge services are also featured at Hotel New Otani Hakata. Parking is available for a fee.

Smoking is allowed in designated areas at this Fukuoka hotel.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:00 AM.
Sembazuru – This restaurant specialises in Japanese cuisine and serves breakfast, lunch and dinner.
Green house – This restaurant serves breakfast, lunch and dinner. Open daily.
The Castillian Room – This restaurant specialises in Eastern European cuisine and serves lunch and dinner. Open selected days.
Taikanen – This restaurant specialises in Chinese cuisine and serves lunch and dinner. Open selected days.
Room service (during limited hours) is available.

Languages

Chinese (Mandarin), English, Japanese, Korean

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Parking on site (JPY 1,500 per day)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: JPY 3,500 for adults and JPY 2,000 for children
  • 4 restaurants
  • A bar/lounge

Restaurants on site

  • Green house
  • Sembazuru
  • Taikanen
  • The Castillian Room

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Spa

  • In-room massages

Accessibility

  • Lift

More

  • 14 floors
  • Ballroom
  • Designated smoking areas (fines apply)
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • Cable/satellite channels

Food and drink

  • Electric kettle
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 2 AM
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests must be at least 20 years of age to stay in a smoking room.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax will be collected at the property. The city tax ranges from JPY 200–500 per person, per night based on the nightly room rate. Please note that further exemptions may apply.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately JPY 3500 for adults and from JPY 2000 for children
  • Self-parking fee: JPY 1500 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Additional fees apply to children 4-12 years old for breakfast.

We should mention

  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel New Otani Hakata
Hotel New Otani Hakata Fukuoka
New Otani Hakata
New Otani Hakata Fukuoka
New Otani Hakata Hotel
New Otani Hotel Hakata
Hotel New Otani Hakata Hotel
Hotel New Otani Hakata Fukuoka
Hotel New Otani Hakata Hotel Fukuoka

Hotel New Otani Hakata Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 646 out of 1027 reviews
Rating 8 - Good. 284 out of 1027 reviews
Rating 6 - Okay. 75 out of 1027 reviews
Rating 4 - Poor. 16 out of 1027 reviews
Rating 2 - Terrible. 6 out of 1027 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

TOMMY, SOUTH SAN FRANCISCO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location
Stayed 5 nights in Mar 2025

10/10 Excellent

Chiara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very welcoming. The room was nice and clean.
Stayed 3 nights in Mar 2025

8/10 Good

Jared

Stayed 1 night in Mar 2025

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like it and will stay here again for next time.
Stayed 3 nights in Mar 2025

10/10 Excellent

HAO

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service received from the hotel staffs and they also speak my language ( while most doesn’t speak English )
Stayed 1 night in Mar 2025

10/10 Excellent

Tatsuya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I got the one of the best hospitality from this hotel.
Stayed 2 nights in Mar 2025

10/10 Excellent

darin, Honolulu

Stayed 4 nights in Mar 2025

8/10 Good

darin, Honolulu

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2 supermarket within 2 minutes walk I like Fuku Market they have fresh fish and other seafood delights plus local foods, Sunny Market is open 24 hours. Friendly staff only drawback is they give only one metal key, so only vanity light is operational without key in power box. Watanabe Dori subway less than 2 minutes on the right side of Hotel very convenient to traveling to Hakata or Tenjin.
Stayed 1 night in Mar 2025

8/10 Good

Chee Vui

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is clean. Staffs are friendly, helpful and polite. Easy access to public transports.
Stayed 5 nights in Feb 2025

8/10 Good

Martin P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Classic

Classic old-style 5-star hotel. Great service, clean and comfortable. Just some of the design features around room and lobby facilities starting to look a little bit old world.
Stayed 3 nights in Feb 2025

10/10 Excellent

Chee Boon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very Nice Hotel

We will return to stay if we returned to Fukuoka.
Stayed 4 nights in Jan 2025

10/10 Excellent

Kwangwook

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Miyuki

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very professional !!
Stayed 3 nights in Dec 2024

10/10 Excellent

Miyuki

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staffs are so polite and professional. Thank you for the hospitality.
Stayed 1 night in Dec 2024

8/10 Good

Yuk Ling

Stayed 2 nights in Jan 2025

10/10 Excellent

Eufemia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
spacious room
Stayed 3 nights in Oct 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

??

Liked: Cleanliness
Stayed 1 night in Dec 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended hotel for service and friendly/helpful staff. The Japanese breakfast is a must ;-)
Stayed 3 nights in Dec 2024

10/10 Excellent

RYOKO

Stayed 7 nights in Nov 2024

10/10 Excellent

Lovelyn Grace

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Masashi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

6/10 Okay

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, good service. Watanabe station just at the doorstep and lots of konbinis nearby. The hotel is showing its age, and the in-room wi-fi is practically non-existent.
Stayed 4 nights in Dec 2024

10/10 Excellent

Sumin

Stayed 2 nights in Dec 2024

10/10 Excellent

Tomiko

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very professional and helpful. I’d stay again.
Stayed 1 night in Nov 2024