5 Aug 2019 by Luísa
Dear guest, Thank you very much for your 4 out of 5 rating. We are very pleased to understand you had a great stay with us. Looking forward to welcoming you back soon! Luísa
13 Mar 2019 by Luísa
Dear guest, Thank you for your feedback! We are very happy to learn from your positive experience and hope to see you soon! Warm regards from Madeira
18 Jan 2019 by Luísa
Dear guest, We are deeply sorry to learn from your poor experience with us. What you describe, does not reflect our normal standards and suprise us that any feedback has been given during the stay. Nevertheless, all feedback is an important improvement tool and we appreciate the time you took to send yours. As we fail to provide a memorable service on this particular occasion, we hope to have a second opportunity to exceed your expectations.