2/10 Terrible
LINDA
2 Jul 2025
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Hateful attitude! We stayed one night, originally. Booked through Expedia . Because we were at a casino we got back to the room late, about 3:30 in the morning. I asked the night shift girl at 3 AM, 30th of June, 2025, if we could extend our stay for one more night because we wanted to sleep in. She said sure. Just tell the front desk tomorrow. She wasn't able to do it at that time, when I awoke about 8:30 AM I called to tell them we were staying another night and could I come down later about noon to pay. She refused to allow me to do that. I asked her if this was for real and she insisted it was company policy for me to pay now, because I booked through Expedia a third party, I begged her to let me sleep in and I’d be down around noon. I’m 79 years old, my husband is 82, handicapped. I got dressed and went down to pay. I was upset and tired. I told her she could try to show some dam mercy and that’s when she told me I was rude, I ask, ”would you do this to your mother?”.. and she leaned towards my face and said loudly,“My mother is dead! Thank you very much.” She let me know she was in charge ,” you just go get packed and leave,” I could deny you from staying here, I said,just run my card! She finally ran my card I walked away and she was talking about me to other people in line and an employee. When she turned around the other employee said,”can I help you”, and I told them I was listening. No one heard her rudeness talking to me earlier on the phone.
LINDA
Stayed 1 night in Jun 2025