It was our family's 6th consecutive year visiting Galveston for my Mother's Bday and this was by far the worst of the rentals. Upon entering, we noticed crumbs on the kitchen counter. With closer inspection, the entire counter was caked with food residue and sticky substances. We took a video to document the dirt and grime that we wiped of the countertop. Next, we took a shower and the water would not drain so that after a minute we were standing in a pool of dirty water. We thought that must be it, that is, until we pulled back the comforter on one of the beds and found yellow and brown stains on the white sheets. They appeared to not have been cleaned at all. There were spray marks as if they attempted to spot clean but never laundered the sheets. There was also makeup residue and hair on the sheets.
So, we called the number provided and sent all the pictures and videos. The man said he would refund the cleaning fee, but after one week, nothing showed up in my cc account. We called and text him again; he answered the phone but acted as if he could not hear us. We called back and he did not answer. So, we text and never received a reply. Thus, this negative but very truthful review. Please don't condone this practice by renting this place.