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Brookside Lodge

3.0 star property

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Photo gallery for Brookside Lodge

Lobby sitting area
Lobby sitting area
Lobby sitting area
Property grounds
2 outdoor pools, pool loungers

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Housekeeping
  • Breakfast included
  • Laundry
  • Pool
  • Gym

Explore the area

View in a map
463 E Parkway, Gatlinburg, TN, 37738
  • Ripley's Aquarium of the Smokies
    ‪13 min walk‬
  • SkyPark
    ‪3 min drive‬
  • Gatlinburg Convention Center
    ‪4 min drive‬
  • Knoxville, TN (TYS-McGhee Tyson)
    ‪82 min drive‬

Room options

View all photos for Honeymoon Suite

Honeymoon Suite | Premium bedding, pillow-top beds, in-room safe, desk

Honeymoon Suite

9.0 out of 10
Wonderful
(45 reviews)
  • 41 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Creekside)

Standard Room, 1 King Bed (Creekside) | Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 1 King Bed (Creekside)

8.0 out of 10
Very good
(117 reviews)
  • 30 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds (Creekside)

Standard Room, 2 Queen Beds (Creekside) | Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 2 Queen Beds (Creekside)

8.2 out of 10
Very good
(101 reviews)
  • 30 sq m
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Riverside Deluxe 2-Queen Beds with Fireplace

Riverside Deluxe 2-Queen Beds with Fireplace | Premium bedding, pillow-top beds, in-room safe, desk

Riverside Deluxe 2-Queen Beds with Fireplace

9.0 out of 10
Wonderful
(155 reviews)
  • 37 sq m
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Riverside Deluxe King with Fireplace.

Premium bedding, pillow-top beds, in-room safe, desk

Riverside Deluxe King with Fireplace.

8.8 out of 10
Excellent
(102 reviews)
  • 36 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Riverside Deluxe King

Riverside Deluxe King | Premium bedding, pillow-top beds, in-room safe, desk

Riverside Deluxe King

9.4 out of 10
Exceptional
(13 reviews)
  • 36 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

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About this property

Brookside Lodge

Family-friendly hotel with 2 outdoor pools and free breakfast
Along with 2 outdoor pools, this hotel has a fitness centre and a conference centre. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a seasonal outdoor pool, conference space and a children's pool are on-site.
Brookside Lodge offers 100 air-conditioned accommodations with a safe and coffee/tea makers. Rooms open to furnished balconies. Pillowtop beds feature premium bedding. 32-inch flat-screen televisions come with premium cable channels. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This Gatlinburg hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is offered on a daily basis and hairdryers can be requested.

2 outdoor swimming pools are on site along with a children's pool. In addition to a seasonal outdoor pool, other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The free breakfast at Brookside Lodge gets good marks from our customers. During your stay, you're just a quick walk from Traffic Light #3. Features include free WiFi in public areas and free self-parking, plus 2 outdoor pools.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • Take a swim in the seasonal outdoor pool
  • Services include tour or ticket assistance, luggage storage and wedding services
  • On-site recreation includes a gym and basketball
  • Guests really like the accommodation for the cleanliness and spaciousness
  • Just a 2-minute drive from Ripley's Aquarium of the Smokies and a few minutes from Ripley's Believe It Or Not Museum
  • Local-area shuttle service available for a fee
Brookside Lodge offers its guests 2 outdoor swimming pools, a fitness centre, a seasonal outdoor pool, and a children's pool. WiFi is free in public spaces. Free breakfast is served daily. Event space at this hotel measures 4004 square feet (372 square metres) and includes a conference centre. An area shuttle within 0.1 mi is available for a fee. A terrace, barbecue grills, and a vending machine are also featured at the family-friendly Brookside Lodge. The hotel can provide wedding services and tour/ticket assistance. Free self parking is available.

Smoking is allowed in designated areas at this 3-star Gatlinburg hotel.

Guests are served a free buffet breakfast daily from 8:00 AM to 11:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Area shuttle (surcharge) up to 0.1 mi
  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 8:00 AM to 11:00 AM

Things to do

  • 2 outdoor pools
  • Basketball
  • Children's pool
  • Fishing
  • Gym
  • TV in common areas
  • Volleyball
  • Wine tasting room

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Cot (surcharge)
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Pool gate
  • Rollaway/extra bed (surcharge)

Conveniences

  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference centre (4,004 square foot of space)

Outdoors

  • Barbecue grill
  • Firepit
  • Garden
  • In the mountains
  • On a river
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 4 floors
  • 5 buildings
  • Banquet hall
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Cot (surcharge)
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • LED lighting
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 11:30 PM
Early check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Express check-out available

Special check-in instructions

The front desk is open Monday - Tuesday (8:00 AM - 11:30 PM) and Wednesday - Sunday (7:30 AM - 7:00 AM)
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
This property's reception is open 24 hours Friday and Saturday and until midnight Sunday - Thursday. Guests planning to arrive outside of normal check-in hours must contact this property in advance to arrange check-in.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per day.
  • Cots (infant beds) are available for USD 10.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: USD 10.0 per night
  • Rollaway bed fee: USD 10.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property's front desk is open during the following times:
  • Monday - Tuesday: 8:00 AM - 11:30 PM
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Brookside FairBridge
Brookside FairBridge Gatlinburg
Brookside Resort FairBridge
Brookside Resort FairBridge Gatlinburg
Brookside Lodge Hotel
Brookside Lodge Gatlinburg
Brookside Resort by FairBridge
Brookside Lodge Hotel Gatlinburg

Brookside Lodge Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1162 out of 2101 reviews
Rating 8 - Good. 523 out of 2101 reviews
Rating 6 - Okay. 238 out of 2101 reviews
Rating 4 - Poor. 105 out of 2101 reviews
Rating 2 - Terrible. 73 out of 2101 reviews

8.4/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

maree

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful grounds where we saw a two gorgeous black bears in 2 mins of being at the property.
Stayed 6 nights in May 2025

8/10 Good

Richael

Stayed 5 nights in Jun 2025

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The breakfast could have been better
Stayed 1 night in May 2025

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This was a great place to stay! It was close enough to walk to downtown Gatlinburg and still felt distant enough to be fairly quiet.
Stayed 2 nights in May 2025

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nestled against the river which flows through the city. Sat peacefully on the porch and relaxed.
Stayed 1 night in Jun 2025

6/10 Okay

Robert

Stayed 4 nights in Jun 2025

8/10 Good

liqun

Travelled with family
Liked: Amenities
Great view from balcony to a nice creek.
Stayed 4 nights in Jun 2025

4/10 Poor

Ayse

Disliked: Cleanliness, amenities, property conditions & facilities
The only good things about this hotel were the wonderful front desk staff and the gentleman setting up the breakfast and the location of the hotel being right by the river and walking distance to the town. My low ranking is this hotel is very very dirty in general. The room was cleaned okay but the premises, balcony, elevator, corridors were very dirty. The hotel was very run down. I wouldn’t stay here again
Stayed 4 nights in May 2025

2/10 Terrible

Dora

Stayed 2 nights in May 2025

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Property was well placed with a creek in the back with the balconies overlooking. Pool was refreshing. Lots of places to sit and enjoy the view. Room was spacious and well equipped with a small fridge, microwave and coffee maker. Location was also an advantage with being half mile from downtown. Also, the trolley stops right in front. Highly recommend.
Stayed 7 nights in May 2025

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First room we were givin was not clean , hair in the tub and thc vape left on the back deck . But … they did upgrade our room for free and the next one was very nice and clean . Really enjoyed our stay and will stay again another time .
Stayed 3 nights in Jun 2025

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed the rei
Stayed 4 nights in May 2025

8/10 Good

Lee

Travelled with family
Liked: Cleanliness, staff & service
The hotel was clean with all the basic necessities. But nothing extra. And for the price I guess that was ok. All fixtures and furniture appeared to be new. There was no closet in the room, which was weird, but they did have some hooks on the wall. The staff were super nice.
Stayed 2 nights in May 2025

8/10 Good

Zohair, Virginia Beach

Travelled with family
Liked: Cleanliness, amenities
Great experience in the heart of the Smokey Mountains. Beautiful scenery and a dreamy atmosphere with the balcony over the creek. Very spacious and romantic atmosphere that reflect the mountain theme. Closed to downtown. Full amenities. Ok limited breakfast buffet. The furniture could use serious updates, sofa was very old and the bed was not very comfortable.
Stayed 6 nights in May 2025

6/10 Okay

April

Liked: Amenities
Stayed 3 nights in May 2025

10/10 Excellent

ann

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel right on the brook with back doors to individual sitting areas on the water. Rooms were sufficient and clean. Hotel staff greeted with a warm welcome and were very helpful. Only complaint is the breakfast area no eggs or breakfast meats mostly bread items and pancakes. Overall stay was pleasant.
Stayed 2 nights in Apr 2025

10/10 Excellent

Tommy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had a great stay at Brookeside lodge! Friendly staff, large clean room. And the bonus visitors the bears! If your reading this please keep your distance and whatever you do please don't feed the bears! A fed bear is a dead bear and personaly i would like them to be around for a very long time. We really enjoyed our time at brookeside lodge
Stayed 3 nights in May 2025

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the nature, clean, and quiet place. Loved every minute
Stayed 3 nights in May 2025

10/10 Excellent

Cam

Stayed 3 nights in Apr 2025

8/10 Good

Sara

Liked: Staff & service, room comfort
Stayed 2 nights in May 2025

4/10 Poor

Jim

Travelled with partner
Disliked: Amenities, property conditions & facilities
Staff is friendly. The property is outdated. Our shower floor was wobbly, from water being under the shower pan. The light on our patio was hanging down by the wires and not attached to the ceiling.
Stayed 1 night in May 2025

10/10 Excellent

Jenny

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
This hotel was great! Super friendly staff, amazing pool with two slides, clean room. The price was amazing. Location is great to walk to downtown Gatlinburg. The back walkway by the creek was lovely. We saw bears in the evening. New clean towels were brought in daily, but beds were not made. My only 2 complaints are the fitted sheets did not stay on the bed. Maybe a little sheet upgrade is needed. And I would have loved some protein with the free breakfast. But the kids loved the pancakes!
Stayed 4 nights in May 2025

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great time at the Brookside Lodge! We especially enjoyed ending our days in the hot tub! Staff was always friendly and helpful. And we LOVED that the Brookside Lodge is a trolley stop, very convenient!
Stayed 3 nights in May 2025

10/10 Excellent

Carl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great stay! Everyone was friendly and helpful. The room was clean, spacious and in very good shape. For the price we paid, I would not hesitate to stay again in the future. Loved the creek side balcony as well. We even got to see a Black bear come down on the opposite side from us to get a sip of water. Thank you! Carl M.
Stayed 6 nights in May 2025

8/10 Good

Irene

Stayed 2 nights in May 2025