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Comfort Suites Gatlinburg Downtown-Convention Center

2.5 star property

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Photo gallery for Comfort Suites Gatlinburg Downtown-Convention Center

Lobby
Reception
Exterior
Property amenity
Free daily buffet breakfast

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Business services

Explore the area

View in a map
321 Reagan Drive, Gatlinburg, TN, 37738
  • Place, Gatlinburg Convention Center
    ‪3 min walk‬
  • Place, Gatlinburg SkyPark
    ‪6 min walk‬
  • Place, Ripley's Aquarium of the Smokies
    ‪9 min walk‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪67 min drive‬

Room options

View all photos for Suite (Double Queen, Handicapped)

Suite (Double Queen, Handicapped) | Premium bedding, down duvets, pillow-top beds, desk

Suite (Double Queen, Handicapped)

10.0 out of 10
Exceptional
(2 reviews)
  • 46 sq m
  • 2 bedrooms
  • Sleeps 5
  • 2 Queen Beds and 1 Single Sofa Bed

View all photos for Suite (One Bed King, Handicapped Impaired)

Suite (One Bed King, Handicapped Impaired) | Premium bedding, down duvets, pillow-top beds, desk

Suite (One Bed King, Handicapped Impaired)

8.0 out of 10
Very good
(2 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Suite (Wide King, Handicapped, HEARING)

Suite (Wide King, Handicapped, HEARING) | Premium bedding, down duvets, pillow-top beds, desk

Suite (Wide King, Handicapped, HEARING)

7.0 out of 10
Good
(2 reviews)
  • 93 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Suite, 1 King Bed (Handicapped Impaired)

Suite, 1 King Bed (Handicapped Impaired) | Premium bedding, down duvets, pillow-top beds, desk

Suite, 1 King Bed (Handicapped Impaired)

9.6 out of 10
Exceptional
(4 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Double Queen, Handicapped Impaired)

Suite (Double Queen, Handicapped Impaired) | Premium bedding, down duvets, pillow-top beds, desk

Suite (Double Queen, Handicapped Impaired)

9.0 out of 10
Wonderful
(11 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite (Double Queen)

Premium bedding, down duvets, pillow-top beds, desk

Suite (Double Queen)

9.6 out of 10
Exceptional
(157 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds and 1 Single Sofa Bed

View all photos for Suite, 1 King Bed (Handicapped)

Premium bedding, down duvets, pillow-top beds, desk

Suite, 1 King Bed (Handicapped)

10.0 out of 10
Exceptional
(2 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Wide King, Handicapped, HEARING)

Premium bedding, down duvets, pillow-top beds, desk

Suite (Wide King, Handicapped, HEARING)

9.4 out of 10
Exceptional
(3 reviews)
  • 93 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (One Bed King, Handicapped, HEARING)

Suite (One Bed King, Handicapped, HEARING) | Premium bedding, down duvets, pillow-top beds, desk

Suite (One Bed King, Handicapped, HEARING)

10.0 out of 10
Exceptional
(1 review)
  • 46 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | Premium bedding, down duvets, pillow-top beds, desk

Suite, 1 King Bed

9.6 out of 10
Exceptional
(41 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Wide King, HEARING)

Suite (Wide King, HEARING) | Premium bedding, down duvets, pillow-top beds, desk

Suite (Wide King, HEARING)

8.8 out of 10
Excellent
(3 reviews)
  • 93 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (One Bed King)

Suite (One Bed King) | Premium bedding, down duvets, pillow-top beds, desk

Suite (One Bed King)

  • 46 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

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About this property

Comfort Suites Gatlinburg Downtown-Convention Center

Mountain hotel with free parking, 6-minute walk to Gatlinburg SkyPark
An indoor pool, a snack bar/deli and coffee/tea in a common area are available at this smoke-free hotel. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Additionally, laundry facilities, a 24-hour front desk and a computer station are on-site. Weekly housekeeping is available.
Comfort Suites Gatlinburg Downtown-Convention Center offers 89 air-conditioned accommodations with complimentary bottles of water and coffee/tea makers. This accommodation offers separate sitting areas. Pillowtop beds feature down duvets and premium bedding. 50-inch flat-screen televisions come with cable channels. Bathrooms include a combined bath/shower unit.

This Gatlinburg hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a weekly basis.

Recreational amenities at the hotel include an indoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Comfort Suites Gatlinburg Downtown-Convention Center. During your stay, you're just a quick walk from Gatlinburg SkyPark. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free WiFi and wired Internet
  • Free self-parking
  • Take a swim in the indoor pool
  • Amenities include a computer, laundry facilities and a car charging station
  • Just a 5-minute walk from Gatlinburg Convention Center and 15 minutes on foot from Great Smoky Mountains National Park
There's a snack bar/deli on site. Free breakfast is available daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces. An indoor pool, a vending machine, and ski storage are also featured at the business-friendly Comfort Suites Gatlinburg Downtown-Convention Center. Free self parking is available.

This Gatlinburg hotel is smoke free.

Guests are served a free buffet breakfast daily from 7:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Free covered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Indoor pool
  • Ski storage
  • TV in common areas

Family friendly

  • In-room cot
  • In-room microwave
  • Indoor pool
  • Laundry facilities
  • Mini-fridge
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (weekly)

Business services

  • Computer station

Outdoors

  • In the mountains
  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Front entrance ramp
  • Lift (152 centimetre wide door)
  • Pool hoist on site
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Thin carpet in public areas
  • Thin carpet in room
  • Tile flooring in public areas
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (76 centimetre high)
  • Wheelchair-accessible van parking

More

  • 5 floors
  • Banquet hall
  • Built in 2024
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Microwave
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 7:00 AM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 10:00 AM to 10:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Comfort Suites
Comfort Suites Gatlinburg Downtown Convention Center
Comfort Suites Gatlinburg Downtown-Convention Center Hotel
Comfort Suites Gatlinburg Downtown-Convention Center Gatlinburg

Comfort Suites Gatlinburg Downtown-Convention Center Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 842 out of 1180 reviews
Rating 8 - Good. 242 out of 1180 reviews
Rating 6 - Okay. 60 out of 1180 reviews
Rating 4 - Poor. 13 out of 1180 reviews
Rating 2 - Terrible. 23 out of 1180 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

WALTER

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good value for money, close to atractions
Stayed 3 nights in Nov 2025

8/10 Good

Sachin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast was only they need to improve. Rest every thing was great!
Stayed 2 nights in Nov 2025

10/10 Excellent

Roberto

Stayed 1 night in Oct 2025

10/10 Excellent

Jennifer

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and friendly staff
Stayed 3 nights in Nov 2025

8/10 Good

Robin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was great, staff was good, food choices could be better. Whatever type of sausage they are buying they should go back to pork sausage
Stayed 5 nights in Nov 2025

10/10 Excellent

Aileen C.

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Loved this hotel. You can tell that it is modern and still smells new. Loved how easy parking was, love how there have breakfast. Costumer service was phenomenal here and would assist us with any questions or concerns we had. Location was perfect as well since it was a quick 6 min walk to the main strip. Extremely clean, comfortable bed, clean towels and sheets. Rooms had a clean look to it. Overall 100% recommend this hotel and will come back again.
Stayed 5 nights in Nov 2025

10/10 Excellent

Susan, Friendsville

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property. Clean. Nice staff. Everything went smoothly except the hotel is in a bit of a weird area. Lots of construction too.
Stayed 1 night in Nov 2025

8/10 Good

Celio

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very good place
Stayed 1 night in Nov 2025

10/10 Excellent

Terri

Stayed 1 night in Nov 2025

10/10 Excellent

William

Stayed 2 nights in Oct 2025

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, amenities
Room was very clean and staff was courteous. The only complaint was the very very tight parking. Parking spaces were very small. But all in all I Would definitely stay here again.
Stayed 1 night in Nov 2025

4/10 Poor

Ricky

Liked: Staff & service, amenities
The breakfast was cold food. The room was noisy above us sounded like kids running back and forth. Didnt like the stay at all.
Stayed 2 nights in Nov 2025

10/10 Excellent

Celio

Liked: Cleanliness, amenities, property conditions & facilities
wonderful hotel and very clean the pool is wonderful they keep water hot is very nice 🇺🇸👏🇧🇷
Stayed 1 night in Nov 2025

8/10 Good

Adrian, Ocala

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location! New hotel. Could improve breakfast menu ;hot option are very limited and flavorless.
Stayed 2 nights in Nov 2025

6/10 Okay

Allen

Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness
The floor was dirty
Stayed 1 night in Nov 2025

10/10 Excellent

pablo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Aug 2025

8/10 Good

Dennissa Daya Rose

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean, staff was friendly. It was walkable distance for all the famous tourist spots.
Stayed 2 nights in Oct 2025

10/10 Excellent

Carroll

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We've stayed here 5 times know and will do it many more om sure! CLEAN,AFFORDABLE, CONVENIENCE TO ALL SHOPPING, DINING AND EASY CHECK IN/OUT. Our favorite thing is this place is CLEAN. Staff is friendly and helpful when needed
Stayed 2 nights in Oct 2025

10/10 Excellent

Rhonda

Liked: Cleanliness, staff & service, amenities
Clean, quiet and upgrades. Found to be convenient to the Main Street.
Stayed 2 nights in Oct 2025

10/10 Excellent

Taylor

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved the clean room but the parking lot is very small and tight
Stayed 1 night in Oct 2025

10/10 Excellent

Pooja

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was awesome 💯
Stayed 1 night in Oct 2025

10/10 Excellent

Katherine

Stayed 3 nights in Oct 2025

6/10 Okay

Bryan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Stayed 3 nights and room was not serviced. Called to ask why our room was not made and cleaned, was told that it was only upon request. But the 2nd day there, one bed out of three was made and trash was taken out. It was odd because we did not request to have our room cleaned but they still came in to make 1 bed. Anyways, breakfast was decent and property was clean and conveniently located about 10 minute walk from the main strip.
Stayed 3 nights in Oct 2025

8/10 Good

Peter

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very cumfy beds, clean room
Stayed 2 nights in Oct 2025

10/10 Excellent

alice

Stayed 2 nights in Oct 2025