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Gatlinburg Town Square

2.5 star property

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Photo gallery for Gatlinburg Town Square

Front of property
Indoor pool, seasonal outdoor pool
Front of property
Free toiletries, hair dryer, towels, soap
Sports court

Reviews

8.2 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Gym
  • Laundry
  • Pool
  • Air conditioning
  • Parking included

Explore the area

Map
515 Historic Nature Trail, Gatlinburg, TN, 37738
  • Gatlinburg Convention Center
    ‪5 min walk‬
  • Anakeesta
    ‪14 min walk‬
  • Ripley's Aquarium of the Smokies
    ‪14 min walk‬
  • Knoxville, TN (TYS-McGhee Tyson)
    ‪81 min drive‬

Room options

View all photos for GTS Accessible Studio

1 bedroom, free WiFi, bed sheets

GTS Accessible Studio

9.4 out of 10
Exceptional
(3 reviews)
  • 41 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for GTS Accessible 1 bedroom Condo

Ping pong

GTS Accessible 1 bedroom Condo

7.0 out of 10
Good
(6 reviews)
  • 68 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for GTVH Standard King Room

GTVH Standard King Room | 1 bedroom, free WiFi, bed sheets

GTVH Standard King Room

8.0 out of 10
Very good
(68 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for GTS Accessible 2 bedroom Condo

Ping pong

GTS Accessible 2 bedroom Condo

9.8 out of 10
Exceptional
(7 reviews)
  • 85 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Single Beds and 1 Single Sofa Bed

View all photos for GTV Hotel Accessible Queen

GTV Hotel Accessible Queen | 1 bedroom, free WiFi, bed sheets

GTV Hotel Accessible Queen

  • Sleeps 2
  • 1 Queen Bed

View all photos for GTV Accessible 1 bedroom Condo

Ping pong

GTV Accessible 1 bedroom Condo

9.4 out of 10
Exceptional
(6 reviews)
  • 68 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Large Single Sofa Bed

View all photos for GTVH Standard Queen Room

GTVH Standard Queen Room | Terrace/patio

GTVH Standard Queen Room

8.0 out of 10
Very good
(12 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for GTS 2 Bedroom Premium

Ping pong

GTS 2 Bedroom Premium

9.2 out of 10
Wonderful
(35 reviews)
  • 85 sq m
  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed, 2 Single Beds and 1 Double Sofa Bed

View all photos for GTS 2 Bedroom Deluxe

Ping pong

GTS 2 Bedroom Deluxe

9.2 out of 10
Wonderful
(17 reviews)
  • 80 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Single Beds

View all photos for GTS 1 bedroom Condo

Ping pong

GTS 1 bedroom Condo

9.0 out of 10
Wonderful
(49 reviews)
  • 68 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for GTS Studio

1 bedroom, free WiFi, bed sheets

GTS Studio

8.8 out of 10
Excellent
(29 reviews)
  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed OR 1 Double Sofa Bed

View all photos for GTS 3 Bedroom Condo

1 bedroom, free WiFi, bed sheets

GTS 3 Bedroom Condo

8.0 out of 10
Very good
(1 review)
  • 3 bedrooms
  • Sleeps 9
  • 1 King Bed, 2 Single Beds, 1 Queen Bed and 1 Double Sofa Bed

View all photos for GTV 1 Bedroom Condo

Ping pong

GTV 1 Bedroom Condo

10.0 out of 10
Exceptional
(1 review)
  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Single Sofa Bed

View all photos for GTV Studio

GTV Studio | Living area | Ping pong

GTV Studio

8.4 out of 10
Very good
(17 reviews)
  • 33 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Sofa Bed

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About this property

Gatlinburg Town Square

Family-friendly hotel with fitness centre and seasonal outdoor pool
An indoor pool, a fitness centre and a seasonal outdoor pool are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a children's pool, concierge services and laundry facilities. Housekeeping is available on request.
Gatlinburg Town Square offers 100 air-conditioned accommodations with a hairdryer and free toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Housekeeping is provided on request.
An indoor pool, a children's pool and a seasonal outdoor pool are on site. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Gatlinburg Town Square. During your stay, you're just a quick walk from Gatlinburg Space Needle. You'll find features such as free WiFi in public areas and free self-parking, plus an indoor pool.
  • Free WiFi
  • Free self-parking
  • Take a swim in the indoor and seasonal outdoor pools
  • Amenities include laundry facilities, a lift and a terrace
  • On-site recreation includes a gym, basketball and a playground
  • Guests have great things to say about the location and the helpful staff
  • Just a 5-minute walk from Gatlinburg Convention Center and 15 minutes on foot from Great Smoky Mountains National Park
Gatlinburg Town Square offers its guests a seasonal outdoor pool, a kids' pool, an indoor pool, and a fitness centre. WiFi is free in public spaces. A terrace, barbecue grills, and a vending machine are also featured at the family-friendly Gatlinburg Town Square. Self parking is free.

This Gatlinburg hotel is smoke free.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free covered self parking on site

Things to do

  • Basketball
  • Children's pool
  • Games
  • Gym
  • Indoor pool
  • Playground
  • Seasonal outdoor pool
  • Table tennis

Family friendly

  • Children's pool
  • In-room microwave
  • Indoor pool
  • Laundry facilities
  • Playground
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (on request)

Outdoors

  • Barbecue grill
  • In a national park
  • In the mountains
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Microwave

More

  • Air conditioning
  • Connecting rooms available
  • Free local calls
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 250.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Housekeeping is available for an additional fee and varies based on length of stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.

We should mention

  • The seasonal pool will open in May and close in October.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Gatlinburg Town Square Exploria Resorts Hotel
Gatlinburg Town Square Condo
Gatlinburg Town Square Hotel Gatlinburg
Gatlinburg Town Square Resort
Gatlinburg Town Square Exploria Resorts Condo
Square Exploria Resorts Condo
Gatlinburg Town Square Exploria Resorts
Square Exploria Resorts
Square Exploria Resorts Hotel
Gatlinburg Town Square
Gatlinburg Town Square by Exploria Resorts Hotel
Gatlinburg Town Square by Exploria Resorts Gatlinburg
Gatlinburg Town Square by Exploria Resorts Hotel Gatlinburg

Gatlinburg Town Square Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 535 out of 1065 reviews
Rating 8 - Good. 271 out of 1065 reviews
Rating 6 - Okay. 126 out of 1065 reviews
Rating 4 - Poor. 66 out of 1065 reviews
Rating 2 - Terrible. 67 out of 1065 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Hyatt

Stayed 2 nights in Apr 2025

10/10 Excellent

Crystal

Stayed 2 nights in May 2025

2/10 Terrible

Justin

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Had to stay up the road from the main hotel and had to walk to use the indoor pool. Not recommended.
Stayed 2 nights in May 2025

10/10 Excellent

Misty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, very helpful. The room was clean, great location.
Stayed 2 nights in May 2025

10/10 Excellent

Tara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was great!!!!! Will definitely recommend it!!!
Stayed 3 nights in May 2025

10/10 Excellent

Lauri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved it. It worked great for our girls trip, party of 4!
Stayed 3 nights in Apr 2025

10/10 Excellent

Carol

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a wonderful place i will be staying again
Stayed 4 nights in Apr 2025

10/10 Excellent

Andrea

Stayed 2 nights in Apr 2025

10/10 Excellent

Trisha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was amazing, the room was exactly what was posted and what we paid for. Was able to walk every where, parking pass was included with the parking garage. Definitely will be back to stay again.
Stayed 2 nights in Apr 2025

6/10 Okay

ANDY

Disliked: Property conditions & facilities

Be careful which rooms they give you

Be careful booking this place, the pictures show the new building and not the old one up the street. I booked the rooms in the pictures but it not what i got. The have 2 properties and the office is at the old one and they gave us rooms there instead of the better one. The pool and hot tub are at the other location, so of we wanted to use them we had to go 3 min down the road to use them. It was ok rooms, but not what i booked through the pictures on hotels.com at all.
Stayed 3 nights in Apr 2025

10/10 Excellent

Alfred

Stayed 8 nights in Apr 2025

8/10 Good

Michael

Stayed 8 nights in Apr 2025

8/10 Good

Stacey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

Jeremy

Travelled with partner
Liked: Staff & service, property conditions & facilities
Open area decent privacy and accessible roads which allows you to avoid downtown traffic
Stayed 7 nights in Apr 2025

8/10 Good

Thomas

Liked: Cleanliness, property conditions & facilities
This is the second stay and have enjoyed it both times.
Stayed 2 nights in Apr 2025

10/10 Excellent

Perry

Stayed 2 nights in Apr 2025

2/10 Terrible

Spring

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Disappointed

It was definitely not what the pictures showed when I booked online. What I thought I booked and paid for was up the road in their newer resort. They put us in the older one that only one building allowed for guest where the one beside it was condemned. No pool at the one we were at. They said we could use the other one but who wants to walk and carry all your stuff that far when you thought you were getting that at the place you stayed. I did have a view of the condemned building and pool at ours though. The room was not that clean even the water pressure was horrible. I would have loved to been able to stay at the place I booked then maybe I would recommend it to others. But for now I would definitely say stay away cause you definitely do not get what the pictures show or what you pay for.
Stayed 2 nights in Apr 2025

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
This property was great in being so close to the Gatlinburg downtown area. It also was far enough away to not be disturbed by the noise of after hours on weekend nights. The room was very nice with gas fireplace, and balcony, and s kitchenette. The decor was very fitting. The pool was not open, as most likely expected in April as it is an outdoor pool. The elevator was not functioning at that time, but only to second floor to reach the room, so worked out.
Stayed 4 nights in Apr 2025

8/10 Good

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Apr 2025

10/10 Excellent

Kristy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Top 5 in my family vacation!!

Stayed 6 nights in Apr 2025

10/10 Excellent

Riera

Liked: Cleanliness
Great place
Stayed 2 nights in Apr 2025

6/10 Okay

Courtney

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Lots of updates need to be done. Bathroom jet tub was filthy. Property had a lot of things that needed to be fixed or updated. We witnessed a family trapped in the elevator which did not make us want to use the elevators at all during our trip
Stayed 3 nights in Apr 2025

10/10 Excellent

Wenxia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

8/10 Good

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The kitchenette was pretty impressive even though we didn’t use it. Plenty of natural light and seating in living/dining room. The floor was pretty dirty and I took a while to sweep it myself. Also, the shower curtain was too short so the floor got soaked when we used it. Other than those two minor issues, we had a great stay!
Stayed 3 nights in Apr 2025