This is a beautiful home in a picturesque mountain top setting. There was plenty of room for our family and the home had all we needed to make it a relaxing stay. A nice, easy drive into Gatlinburg for days spent out and about. Upon arrival for checkin, we were met by a repairman fixing a water pump leak he assured us wouldn’t affect our stay. He also mentioned the HVAC system being shut off and that he wasn’t sure how we would turn it on without the owners coming to do so. This made us a little uneasy during the checkin process, honestly. We came to realize the thermostat upstairs worked fine and kept the upstairs at a very comfortable temperature. Unfortunately the downstairs thermostat was not functioning which left the main level (where the kids all slept) rather cold during the chilly nights. I let the owner know and he said he would get back to me about it, but never did. After three nights sleeping in sweats and extra blankets, we decided to head home a day early. It was quite an unfortunate part of our stay. We were not offered even a partial refund which was also disappointing since it was clearly an issue the repairman knew about which makes me wonder how long the owners knew about it. Either way, I believed we were paying to stay in a house with a functioning HVAC system and that clearly wasn’t the case. Again, beautiful home and gorgeous property…our stay ended up feeling just “okay” with the uncomfortable cold with no remedy.