I want to preface this by saying I rarely leave poor reviews, and am generally easy to please. The room itself was nice enough, though smaller than it appeared in the listing. Plenty for 2 people, but more would be really crowded. The building itself was obviously old, and has seen better days, but it was fine. The listing specified there would be a hot tub there, and there isn't. This is one of the main criteria I was searching for. I called the property owner, and was told it was a listing error, and I wasn't entitled to any kind of compensation. I then tried talking to VRBO, which this runs through for some reason, and they told me only the owner could issue any kind of refund. All I wanted was a small token of "We screwed up." A discount on my next stay or partial refund would have been enough, but no one took responsibility.