4/10 Poor
Sandie, Keenesburg
Business traveller
25 Aug 2025
My room reservation was not on file when I arrived. The positive comment I can make was that the man at the front desk was kind and helped me get a room at his best deal. The first room I was given, the key did not work without going back to the front desk. When I opened the door, the fist thing I saw was that the bed had not been made. I didn't look further. I was assigned another room.
The second day, when I came back to my room, the key did not work. When I went to the front desk, they still had the first room which I never occupied assigned to me. They had re-assigned the room that I was in to someone else, whe discovered the room was already occupied, so they cancelled my key until they figured out the room situation.
When I went to take a shower, the bottle of hair conditioner which was mounted on the wall was empty.
Sandie
Stayed 3 nights in Aug 2025























