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Emerald Hotel

4.5 star property

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Photo gallery for Emerald Hotel

Executive Suite, River View | Premium bedding, pillow-top beds, desk, blackout curtains
Seasonal outdoor pool, pool umbrellas, pool loungers
View from property
Apartment, 2 Bedrooms | Living area | 40-inch flat-screen TV with digital channels
Executive Suite, River View | Premium bedding, pillow-top beds, desk, blackout curtains

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Free Wi-Fi
  • Air-conditioning
  • Business services
  • Housekeeping

Explore the area

View in a map
13 Gladstone Road,Gisborne 4040, Gisborne, 4040
  • Place, Te Tauihu Turanga Whakamana
    ‪1 min walk‬
  • Place, Gisborne Harbour
    ‪6 min walk‬
  • Place, Eastwoodhill Arboretum
    ‪17 min walk‬
  • Airport, Gisborne (GIS)
    ‪6 min drive‬

Room options

View all photos for Standard Suite, 1 King Bed

Premium bedding, pillow-top beds, desk, blackout curtains

Standard Suite, 1 King Bed

8.0 out of 10
Very good
(35 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, Pool View

Premium bedding, pillow-top beds, desk, blackout curtains

Executive Suite, Pool View

7.6 out of 10
Good
(17 reviews)
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

View all photos for Executive Suite, River View

Premium bedding, pillow-top beds, desk, blackout curtains

Executive Suite, River View

8.4 out of 10
Very good
(15 reviews)
  • River view
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

View all photos for Junior Suite

Premium bedding, pillow-top beds, desk, blackout curtains

Junior Suite

9.0 out of 10
Wonderful
(7 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Apartment

Executive Apartment | Premium bedding, pillow-top beds, desk, blackout curtains

Executive Apartment

  • Sleeps 5
  • 2 Single Beds

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About this property

Emerald Hotel

A seasonal outdoor pool, a business centre and conference space are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a front desk safe.
Emerald Hotel offers 49 accommodations with coffee/tea makers and a hairdryer. Pillowtop beds feature premium bedding. A pillow menu is available. 40-inch flat-screen televisions come with digital channels.

Bathrooms include a separate bath and shower and complimentary toiletries. This Gisborne hotel provides complimentary wireless Internet access. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a seasonal outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Emerald Hotel. During your stay, you'll be connected to the convention centre and just a quick walk from Te Tauihu Turanga Whakamana. Features include free WiFi in public areas and free self-parking, plus a business centre.
  • Free WiFi
  • Free self-parking
  • Take a swim in the seasonal outdoor pool
  • Amenities include a front desk safe, a business centre and meeting rooms
  • Steps from Te Tauihu Turanga Whakamana and 4 minutes on foot from Longbush Wines
Public spaces have free WiFi. Business amenities include a business centre and meeting rooms. A seasonal outdoor pool, a terrace, and a front desk safe are also featured at the luxury Emerald Hotel. Limited free parking is available on a first-come, first-served basis.

This 4.5-star Gisborne hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Free covered self parking on site
  • Limited on-site self parking
  • Onsite parking includes off-street options

Things to do

  • Seasonal outdoor pool

Family friendly

  • In-room cot
  • Seasonal outdoor pool

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • On a river
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 8:00 PM
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

The property charges 3 per cent for credit card payments
The front desk is open daily from 8:00 AM - 8:30 PM
Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 12 and older; guests must have received complete COVID-19 vaccination at least 1 days prior to check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: NZD 150.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Credit card charges are subject to a surcharge of 3 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
The front desk at this property is open daily from 8:00 AM - 8:30 PM.
This property doesn't offer after-hours check-in. Guests will receive an email 48 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • The seasonal pool will open in November and close in March.
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Emerald Gisborne
Emerald Quality Hotel Gisborne
Quality Emerald Gisborne
Quality Hotel Emerald
Quality Hotel Emerald Gisborne
Quality Hotel Gisborne
Emerald Hotel Gisborne
Emerald Hotel Hotel
Emerald Hotel Gisborne
Emerald Hotel Hotel Gisborne

Emerald Hotel Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 315 out of 821 reviews
Rating 8 - Good. 292 out of 821 reviews
Rating 6 - Okay. 129 out of 821 reviews
Rating 4 - Poor. 61 out of 821 reviews
Rating 2 - Terrible. 24 out of 821 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Jeanean

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What is a nice place to stay very easy? Close to all Shops fantastic swimming pool if you’d like to swim clean and tidy. value for money
Stayed 1 night in Dec 2025

8/10 Good

Lisa

Liked: Cleanliness
Stayed 4 nights in Dec 2025

6/10 Okay

Anneliza

Travelled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Unfortunately, our stay had several issues. Parking was very poor, and the room was extremely noisy. Not all curtains were present, which affected privacy. There were also belongings left behind from the previous occupants, and the bath was extremely dirty—we had to clean it ourselves, and the cloth turned brown. The plunge still contained half-made coffee from a previous guest. Additionally, the room window would not close due to something being stuck in it, which we had to fix ourselves. On a positive note, the staff were generally friendly, especially the older male porter, who was very helpful and pleasant.
Stayed 4 nights in Dec 2025

8/10 Good

Kirsty

Stayed 1 night in Dec 2025

8/10 Good

Elisapeta, LOWER HUTT

Stayed 2 nights in Dec 2025

8/10 Good

Cameron, New Plymouth

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 1 night in Dec 2025

6/10 Okay

Bryce

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Shower leaking onto floor, towels used to mop up but not replaced. No coffee sachets on arrival however replenished after a phone call to advise. Kettle not working but again replaced. Room very tired and in need of a refresh but staff very helpful and polite. Pity no restaurant facilities.
Stayed 2 nights in Dec 2025

10/10 Excellent

Ebony

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Quiet and the running water from the pool made it feel like we were far away
Stayed 1 night in Dec 2025

6/10 Okay

Leo

Liked: Amenities, property conditions & facilities
Nice stay, horrible stench in the hallway
Stayed 4 nights in Dec 2025

6/10 Okay

Erin

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
No.. the room needed a good clean.. especially the net curtains, they need a wash.. we stayed for 3 nights and our room didnt get serviced.. just had a plastic bag of fresh towels left at our door
Stayed 3 nights in Dec 2025

10/10 Excellent

C V C

Business traveller
Liked: Property conditions & facilities
Stayed 1 night in Dec 2025

10/10 Excellent

nicholas

Business traveller
Liked: Cleanliness, property conditions & facilities
Nice spot, handy to everything
Stayed 1 night in Dec 2025

6/10 Okay

TONY

Business traveller
Disliked: Property conditions & facilities
Room needs a revamp stained carpet folding blind was broken bed was uncomfortable this place for the price of $179.00 needs some attention
Stayed 1 night in Dec 2025

4/10 Poor

Sarah

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
Disappointing stay. Room was not clean, stale air, toilet brush was DISGUSTING. Hairs all over the room particularly the bathroom. Airconditioning not working well, for a particularly hot week was stifling in the morning (beautiful sun through windows but the heat in the room became unbearable by 8am even with doors open! We requested attendance to all of these issue which were not rectified. No offer of change of room.
Stayed 5 nights in Nov 2025

8/10 Good

Ladislav

Travelled with family
Liked: Cleanliness, staff & service
Nice place right in CBD
Stayed 2 nights in Nov 2025

6/10 Okay

MT

Liked: Staff & service
Disliked: Amenities
Room was bit smelly
Stayed 1 night in Nov 2025

10/10 Excellent

Julia

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, spacious clean room, central.
Stayed 1 night in Nov 2025

10/10 Excellent

Joelene M

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always enjoy staying at the emerald nice cosy blackout rooms and nice pool.
Stayed 1 night in Nov 2025

6/10 Okay

TTSOPP

Stayed 1 night in Nov 2025

8/10 Good

Shaun

Stayed 1 night in Nov 2025

6/10 Okay

Leanne

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Room was decent no complaints there. But the fridge didn’t work and when I went for a shower the shower mixer came off in my hand. The table on the balcony needed to have a good clean. Would I stay again probably not.
Stayed 1 night in Nov 2025

8/10 Good

Shaun

Stayed 1 night in Oct 2025

8/10 Good

Stephen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Hotel was quiet, clean and rooms were large.
Stayed 1 night in Nov 2025

10/10 Excellent

Kasandra

Stayed 2 nights in Oct 2025

10/10 Excellent

Evaine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Balcony view was AMAZING!! STAFF were friendly..2 bedroom apartment was big enough for my 3 kids & very tidy!!! Thanks Emerald Hotel we will be back!!! ****star rating!!!
Stayed 2 nights in Oct 2025