This unit is not managed by Calypso, so they don’t control check-in, issuing/return of keys nor the provision of bedding and bathroom supplies. LINEN is NOT supplied, as when we found our room totally lacking these essentials, Calypso were unhelpful.
The sub-letting by a second agency left us less than informed and less than impressed with the lack of these room fundamentals! Apparently an email stating this issue was sent to us - ended up in our Spam inbox where it remained unread. Little sympathy shown to our predicament, but at least contact details were provided to us for a linen hire company.
At least the linen hire company stepped up and assisted us, late on or checkin day. Thanks to them, we then could shower and had towels to dry off and bed linen.
Paying top dollar for accommodation and then being stuck with even more expenses, leaves a very disappointed customer. Read the “fine print” people to avoid these issues. Notwithstanding the “circus” above, the room was very comfortable and well positioned.