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Novotel Surfers Paradise

4.5 star property

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Photo gallery for Novotel Surfers Paradise

Enjoy panoramic views of the beach and ocean from this high-rise hotel's sleek, modern design.
Relax in a stylish room with a large bed, bedside table, and comfortable seating area.
Enjoy a meal in our restaurant with a variety of seating options, including round tables, bar stools, and high-top tables.
Relax on the rooftop with ocean views, a hot tub, and comfortable lounge chairs.
Relax by the serene pool surrounded by lounge chairs and umbrellas, with a modern hotel building in the background.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Hot tub
  • Housekeeping
  • Bar
  • Pool

Explore the area

View in a map
Cnr Surfers Paradise Blvd and Hanlan St, Surfers Paradise, QLD, 4217
  • Cavill Avenue
    ‪2 min walk‬
  • Slingshot
    ‪2 min walk‬
  • Surfers Paradise Beach
    ‪3 min walk‬
  • Gold Coast, QLD (OOL-Coolangatta)
    ‪25 min drive‬

Room options

View all photos for Superior Room, 1 King Bed, Jetted Tub

Relax in a spacious room with a large bed, desk, and city view.

Superior Room, 1 King Bed, Jetted Tub

7.6 out of 10
Good
(7 reviews)
  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Penthouse, 4 Bedrooms

Enjoy ocean and city views from the large balcony, relax on the comfortable sofa, and unwind with a flat-screen TV.

Penthouse, 4 Bedrooms

  • Sleeps 8
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed

Relax in a spacious room with a large bed, desk, and city view.

Superior Room, 1 King Bed

8.0 out of 10
Very good
(22 reviews)
  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room, 2 Double Beds

Enjoy a city view from the large window in this stylish room featuring a comfortable bed, desk, and chair.

Deluxe Double Room, 2 Double Beds

8.4 out of 10
Very good
(11 reviews)
  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Double Room, 2 Double Beds

Relax in a spacious room with a large bed, nightstand, and desk, featuring a flat-screen TV and large window with curtains.

Superior Double Room, 2 Double Beds

7.8 out of 10
Good
(59 reviews)
  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

Relax in comfort with a large bed, nightstand, and chair, offering a peaceful retreat with a city view.

Deluxe Room, 1 King Bed

9.0 out of 10
Wonderful
(8 reviews)
  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room, 2 Double Beds

Enjoy a city view from the large window in this stylish room featuring a comfortable bed, desk, and chair.

Deluxe Double Room, 2 Double Beds

8.0 out of 10
Very good
(41 reviews)
  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, Multiple Beds (Family)

Relax in comfort with a large bed, nightstand, and chair, offering a peaceful retreat with a city view.

Deluxe Room, Multiple Beds (Family)

8.0 out of 10
Very good
(10 reviews)
  • 30 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Deluxe Room, 1 King Bed

Relax in a spacious room with a large bed, nightstand, and bedside table, featuring a city view and a contemporary abstract art piece.

Deluxe Room, 1 King Bed

8.8 out of 10
Excellent
(12 reviews)
  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Ocean View

Relax in a spacious room with a large bed, nightstand, and desk, featuring a flat-screen TV and large window with curtains.

Superior Room, 1 King Bed, Ocean View

8.6 out of 10
Excellent
(45 reviews)
  • 30 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room, 2 Double Beds, Ocean View

Relax in a spacious room with a large bed, nightstand, and desk, featuring a flat-screen TV and large window with curtains.

Superior Double Room, 2 Double Beds, Ocean View

8.8 out of 10
Excellent
(27 reviews)
  • 30 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Room, Multiple Beds (Family)

Relax in comfort with a large bed, flat-screen TV, and city view.

Family Room, Multiple Beds (Family)

8.0 out of 10
Very good
(32 reviews)
  • 43 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Executive Room, 1 King Bed, Jetted Tub, Ocean View

Relax in a spacious room with a large bed, desk, and city view.

Executive Room, 1 King Bed, Jetted Tub, Ocean View

9.6 out of 10
Exceptional
(7 reviews)
  • 35 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Ocean View

Relax in comfort with a large bed, nightstand, and chair, offering a peaceful retreat with a city view.

Deluxe Room, 1 King Bed, Ocean View

8.4 out of 10
Very good
(25 reviews)
  • 30 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room, 2 Double Beds, Ocean View

Relax in a serene space with two large beds, a seating area, and a stunning sea view.

Deluxe Double Room, 2 Double Beds, Ocean View

7.8 out of 10
Good
(18 reviews)
  • 30 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Room, 1 King Bed, Ocean View

Relax in a spacious room with a large bed, nightstand, and desk, featuring a flat-screen TV and large window with curtains.

Executive Room, 1 King Bed, Ocean View

8.4 out of 10
Very good
(15 reviews)
  • 35 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

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About this property

Novotel Surfers Paradise

Sun-drenched luxury just steps away from Cavill Avenue
Guests of this beach hotel will appreciate convenient on-site amenities such as Access to hot tub and a fitness centre. Housekeeping is available on request.
Novotel Surfers Paradise offers 408 accommodations with a safe and coffee/tea makers. Rooms open to balconies. 49-inch flat-screen televisions come with cable channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

An outdoor pool and Access to hot tub are on site. Other recreational amenities include an outdoor tennis court and a fitness centre.

Children aged under 15 years old are not allowed in the fitness facility without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the comfortable beds at Novotel Surfers Paradise. During your stay, you'll be connected to a shopping centre and just a quick walk from Cavill Avenue. Free WiFi in public areas, an outdoor pool and a restaurant are available.
  • Free WiFi
  • Options for a bite to eat or a refreshing drink include a coffee shop, a restaurant, a poolside bar and a bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the outdoor pool or soak in the hot tub
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes an outdoor tennis court and a gym
  • Guests really like the accommodation for the cleanliness and comfy beds
  • Steps from Cavill Avenue and Slingshot
As a guest of Novotel Surfers Paradise, you'll find an outdoor pool, an outdoor tennis court, Access to hot tub, and a fitness centre. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

Event space at this hotel measures 6749 square feet (627 square metres) and includes conference space. A terrace, a vending machine, and multilingual staff are also featured at the luxury Novotel Surfers Paradise. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4.5-star Gold Coast hotel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 6:30 AM to 10:00 AM.
BLVD Cafe & Bar – This café serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Breakfast on 1 – This restaurant only serves breakfast. Open selected days.
Room service (during limited hours) is available.

Languages

Chinese (Mandarin), English, Filipino, Japanese, Portuguese, Spanish, Thai

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Secured, covered parking on site (AUD 25 per day)
  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 10:00 AM on weekends; AUD 30 to 42 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • BLVD Cafe & Bar
  • Breakfast on 1

Things to do

  • Gym
  • Heated pool
  • Hot tub
  • Outdoor pool
  • Outdoor tennis court
  • Shopping centre

Family friendly

  • Free cot
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Pool gate
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6 meeting rooms
  • 6,749 square feet of conference space
  • Computer station

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Accessible shuttle
  • Handrails in stairways
  • Lever door handles
  • Lift (200 centimetre wide door)
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (120 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 36 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 49-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1.4 per cent for credit card payments
Front desk staff will greet guests on arrival at the property
During the renovation period (now - September 30, 2025), the swimming pool will be open limited hours on weekdays (4-10 PM); weekend and school holiday pool access remains unchanged.

Renovations and closures

The property will be renovating from 15 April 2024 to 30 September 2025 (completion date subject to change). The following areas are affected:
  • Exterior
  • Swimming pool
Renovation work will only be conducted during working hours on weekdays. Every effort will be made to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: AUD 200 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately AUD 30 to 42 per person
  • Covered self-parking fee: AUD 25 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 1.4 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards and cash
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Up to 2 children aged 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.

Property is also known as

Grand Chancellor
Grand Chancellor Surfers Paradise
Novotel Surfers Paradise Hotel
Surfers Paradise Grand Chancellor
Hotel Grand Chancellor Surfers Paradise Gold Coast
Novotel Surfers Paradise Hotel
Novotel Surfers Paradise Surfers Paradise
Novotel Surfers Paradise Hotel Surfers Paradise

Novotel Surfers Paradise Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 533 out of 1222 reviews
Rating 8 - Good. 342 out of 1222 reviews
Rating 6 - Okay. 191 out of 1222 reviews
Rating 4 - Poor. 85 out of 1222 reviews
Rating 2 - Terrible. 71 out of 1222 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Angela, Narwee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic room in a great location central to everything and right near the beach!
Stayed 5 nights in Feb 2025

10/10 Excellent

Basant

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Andrew

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient, good value for money. Property dated, but clean and fictional (and now in the process of receiving a complete update I understand)
Stayed 2 nights in Apr 2025

6/10 Okay

Jessica

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
N/a
Stayed 11 nights in Apr 2025

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, property conditions & facilities
5star
Stayed 1 night in May 2025

8/10 Good

Ankit

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in May 2025

10/10 Excellent

Shu Leung

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Thanks Novotel, another happy trip and great experience again
Stayed 2 nights in May 2025

8/10 Good

Maurice Dwayne van der

Business traveller, Travelled with partner
Liked: Cleanliness, amenities
A bit dated in the rooms not fully sound proof. But clean, conveniently located.
Stayed 3 nights in Mar 2025

8/10 Good

Mashneel

Liked: Cleanliness, staff & service, property conditions & facilities
Convineint location.
Stayed 1 night in Apr 2025

10/10 Excellent

Tiana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything and staff was fantastic
Stayed 2 nights in Apr 2025

8/10 Good

Antonella

Liked: Cleanliness, staff & service
Stayed 4 nights in Apr 2025

2/10 Terrible

Oliver

Stayed 1 night in Apr 2025

6/10 Okay

Jingna

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Issues Encountered During My Recent Stay

Firstly prior to my check-in, I received communication stating that the parking fee would be $20. However, upon my arrival, I was charged $25 instead. When I inquired about the difference, I was informed that the parking fee had been increased some time ago and that the previous rate was no longer applicable. While I understand that pricing adjustments are sometimes necessary, I believe it is important for guests to be provided with the most up-to-date and accurate information prior to their arrival. Receiving outdated information not only causes confusion but also affects the overall guest experience. Secondly, regarding my room reservation, I had requested a room with a bathtub. I fully understand that such requests are subject to availability and cannot always be guaranteed. However, during check-in, I specifically asked the front desk staff whether my room included a bathtub and was assured that it did. Unfortunately, upon entering the room, I found that there was no bathtub. This discrepancy between the information provided at check-in and the actual room amenities was quite disappointing.
Stayed 1 night in Apr 2025

6/10 Okay

Shruti Khatiwada

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 7 nights in Apr 2025

8/10 Good

mahesh

Liked: Cleanliness, staff & service
Stayed 4 nights in Apr 2025

2/10 Terrible

Shaishab

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Lack of enough cups and cutleries. No blow dryer. The spa was not in full operations. Balcony rails dont meet minimum safety standards. Outdated facility.
Stayed 1 night in Apr 2025

2/10 Terrible

Jorge Saul

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Even though Novotel warned us about their building being painted on the outside and assuring guests wouldnt be affected. We were assigned to a room witha locked up balcony due to building painting. Asked to be changed but we werent.
Stayed 2 nights in Apr 2025

10/10 Excellent

Ho Kyung

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 3 nights in Apr 2025

10/10 Excellent

Holly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay
Stayed 1 night in Apr 2025

6/10 Okay

Tharindu

Travelled with family, Travelled with family and small children
Disliked: Amenities, property conditions & facilities
The balcony was closed due to construction, but this was not mentioned prior to the booking being made
Stayed 1 night in Apr 2025

8/10 Good

Corey

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Convenient in location walkable to all shops and food optuons, close to the tram station if looking to go see other attractions, dislike that lifts were so slow not hotel problem as was long weekend but fact have 1 lift to carpark if on top floors so have to use 2 lifts and that could.take close to 20mins, and our room phone was not working so took almost 30mins to order from room service. Would highly recommend this hotel if want the medium priced hotel as has everything in the one location.
Stayed 3 nights in Apr 2025

8/10 Good

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Room was clean and tidy. The bed was super comfortable. Bathroom is dated. Hotel is conveniently close to transport and restaurants/bars. would recommend.
Stayed 1 night in Apr 2025

8/10 Good

Jacqueline

Travelled with partner
Liked: Cleanliness, staff & service, amenities
A bit disappointed there was no poolside dining as advertised throughout the building & the music at the pool area was terrible not kid friendly, the areas were kept clean & tidy & the service was ok at times, but had to wait a few times for house keeping when we asked for some amenities
Stayed 5 nights in Apr 2025

6/10 Okay

Verified traveller

Travelled with family
Disliked: Staff & service
Stayed 2 nights in Apr 2025

8/10 Good

YUFENG

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty neat, the room is a bit noisy due to not very sealed windows
Stayed 3 nights in Apr 2025