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Turtle Beach Resort

4.0 star property

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Water park
2 Bedroom Apartment | Living area | Flat-screen TV
2 Bedroom Family Suite | Living area | Flat-screen TV
3 Bedroom Apartment | Living area | Flat-screen TV
2 Bedroom Apartment | In-room safe, individually decorated, individually furnished

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
2346 Gold Coast Highway, Mermaid Beach, QLD, 4218
  • Place, Nobby Beach
    ‪9 min walk‬
  • Place, Kurrawa Beach
    ‪3 min drive‬
  • Place, Pacific Fair Shopping Centre
    ‪3 min drive‬
  • Airport, Gold Coast, QLD (OOL-Coolangatta)
    ‪22 min drive‬

Room options

View all photos for Room

In-room safe, individually decorated, individually furnished

Room

  • Sleeps 5
  • Free Wi-Fi

View all photos for Room

In-room safe, individually decorated, individually furnished

Room

  • Sleeps 7
  • Free Wi-Fi

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3 Bedroom Apartment | Living area | Flat-screen TV

3 Bedroom Apartment

7.6 out of 10
Good
(5 reviews)
  • Garden view
  • 110 sq m
  • 3 bedrooms
  • Sleeps 7
  • 1 Queen Bed and 4 Single Beds
  • Free Wi-Fi

View all photos for 1 Bedroom Superior Apartment

1 Bedroom Superior Apartment | Living area | Flat-screen TV

1 Bedroom Superior Apartment

7.4 out of 10
Good
(9 reviews)
  • Garden view
  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free Wi-Fi

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2 Bedroom Superior Apartment | Living area | Flat-screen TV

2 Bedroom Superior Apartment

8.4 out of 10
Very good
(52 reviews)
  • Garden view
  • 77 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 Queen Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for 2 Bedroom Family Suite

2 Bedroom Family Suite | Living area | Flat-screen TV

2 Bedroom Family Suite

9.4 out of 10
Exceptional
(9 reviews)
  • Garden view
  • 80 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 Queen Bed and 2 Single Bunk Beds
  • Free Wi-Fi

View all photos for Room

In-room safe, individually decorated, individually furnished

Room

  • Sleeps 5
  • Free Wi-Fi

View all photos for Room

In-room safe, individually decorated, individually furnished

Room

  • Sleeps 3
  • Free Wi-Fi

View all photos for Room

In-room safe, individually decorated, individually furnished

Room

  • Sleeps 3
  • Free Wi-Fi

View all photos for 1 Bedroom Apartment

1 Bedroom Apartment | In-room safe, individually decorated, individually furnished

1 Bedroom Apartment

8.4 out of 10
Very good
(6 reviews)
  • Garden view
  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for 2 Bedroom Apartment

2 Bedroom Apartment | Living area | Flat-screen TV

2 Bedroom Apartment

7.8 out of 10
Good
(9 reviews)
  • Garden view
  • 77 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 Queen Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Room

In-room safe, individually decorated, individually furnished

Room

  • Sleeps 6
  • Free Wi-Fi

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About this property

Turtle Beach Resort

This smoke-free hotel features 4 outdoor pools, free water park access and a restaurant. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness centre, a sauna and an outdoor tennis court are on-site.
Turtle Beach Resort offers 141 air-conditioned accommodations with washers/dryers and a safe. Rooms open to balconies or patios. Each accommodation is individually furnished and decorated. Accommodation at this 4-star hotel has kitchens with fridges, stovetops, microwaves and separate dining areas. Bathrooms include a combined bath/shower unit and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Flat-screen televisions come with cable channels. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a daily basis.

An outdoor tennis court and a complimentary water park with waterslides are featured at the hotel. 4 outdoor swimming pools and 4 hot tubs are on site. In addition to a kids' pool, other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the pool at Turtle Beach Resort. During your stay, you're just a quick walk from Mermaid Beach. Features include free WiFi in public areas and free self-parking, plus 4 outdoor pools.
  • Free WiFi
  • Free self-parking
  • Enjoy a bite to eat at Deck Resturant and Bar, a family restaurant with a poolside location
  • Cooked-to-order breakfast offered for a fee
  • Splash around at the free water park with a waterslide or swim in the 4 outdoor pools
  • Services include a children's club, dry cleaning/laundry and tour or ticket assistance
  • On-site recreation includes an outdoor tennis court, a gym and a steam room
  • Guests have great things to say about the helpful staff and the family-friendly amenities
  • 11 minutes by foot from Putt Putt Golf Mermaid Beach and a 2-minute drive from Pacific Fair Shopping Centre
  • Airport, theme park and local-area shuttle service available for a fee
There's a restaurant on site. Public spaces have free WiFi. Turtle Beach Resort offers its guests a complimentary water park, 4 outdoor swimming pools, and 4 hot tubs along with an outdoor tennis court and a waterslide. An airport shuttle (available on request) and a theme park shuttle are available for a fee. A children's pool, a fitness centre, and a sauna are also featured at the family-friendly Turtle Beach Resort. Limited free parking is available on a first-come, first-served basis.

This 4-star Gold Coast hotel is smoke free.

Guests can enjoy cooked-to-order breakfast for a fee.
Deck Resturant and Bar – This poolside family restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Return airport shuttle (surcharge) from 5:30 AM to 9:00 PM on request
  • Area shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Free secured, uncovered self parking on site
  • Limited number of on-site self parking spaces per unit
  • Onsite parking includes off-street options

Food and drink

  • Cooked-to-order breakfast available for a fee: AUD 8 to 15 per person
  • A restaurant

Restaurants on site

  • Deck Resturant and Bar

Things to do

  • 4 hot tubs
  • 4 outdoor pools
  • Arcade/game room
  • Children's club
  • Children's pool
  • Free water park
  • Gym
  • Mini golf
  • Outdoor tennis court
  • Playground
  • Sauna
  • Steam room
  • Waterslide

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Children's club (surcharge)
  • Children's dinnerware
  • Children's pool
  • Cot (surcharge)
  • Fenced pool
  • Free water park access
  • High chair
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • In-room washing machine/dryer
  • Laundry facilities
  • Living room
  • Mini golf
  • Playground
  • Pool gate
  • Separate in-room dining area
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Cot (surcharge)

Bathroom

  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Hob
  • Kitchen
  • Microwave
  • Oven
  • Refrigerator
  • Separate dining area

More

  • Air conditioning
  • Ceiling fan
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Living room
  • Phone
  • Safe
  • Washer/dryer

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight

Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation

The front desk is open Sunday - Thursday (7 AM - 7 PM) and Friday - Saturday (7 AM - 9 PM)

Front desk staff will greet guests on arrival at the property

For any questions, please contact the property using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Accommodations are self catering and unserviced. Initial provisions are supplied but not replenished during the stay. A mid-week housekeeping service is provided for bookings of 8 nights or more.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 45 per night.
  • Cots (infant beds) are available for AUD 10.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately AUD 8 to 15 per person
  • Airport shuttle fee: AUD 50 per person (one way)
  • Cleaning/housekeeping/linen are available for an additional fee
  • Crib (infant bed) fee: AUD 10.0 per night
  • Rollaway bed fee: AUD 45 per night
  • High chair fee: AUD 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Turtle Beach Resort offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 72 hours prior to arrival with your arrival details. This property's front desk is open during the following times:
  • Sunday - Thursday: 7 AM - 7 PM
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Resort Turtle Beach

Turtle Beach Resort

Turtle Resort

Sands Turtle Beach Hotel

Sands Turtle Beach Mermaid

Turtle Beach Hotel Mermaid Beach

Turtle Beach Resort Gold Coast/Mermaid Beach, Australia

Turtle Beach Resort Mermaid Beach

Turtle Beach Mermaid Beach

Turtle Beach Resort Hotel

Turtle Beach Resort Mermaid Beach

Turtle Beach Resort Hotel Mermaid Beach

Turtle Beach Resort Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 468 out of 1000 reviews
Rating 8 - Good. 361 out of 1000 reviews
Rating 6 - Okay. 115 out of 1000 reviews
Rating 4 - Poor. 42 out of 1000 reviews
Rating 2 - Terrible. 14 out of 1000 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Jens

Travelled with family
Liked: Cleanliness, staff & service, amenities
Absolutely loved it!! Pools were great, loved the cafe, room was nice and cool.
Stayed 2 nights in Dec 2025

10/10 Excellent

Kylie

Stayed 2 nights in Jan 2026

10/10 Excellent

Kristopher

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
everything was as expected and friendly staff
Stayed 5 nights in Feb 2026

10/10 Excellent

Yevheniya

Stayed 4 nights in Jan 2026

10/10 Excellent

Kristie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great family vacation
Stayed 10 nights in Nov 2025

4/10 Poor

Jess

We chose turtle beach resort with the huge slash & slide, as a place to meet up with several family members, all of us travelling long distances with kids, to attend a wedding. The idea was to give the kids something really fun to reward them after the tedious journey there, & let their wild side out, with maximum fun in the minimum time we had before getting ready for the wedding. But when we arrived, the big splash & slide was closed for renovations. At no point were we, the customers informed of this before booking or at check in. What a let down. We certainly wouldn’t have booked here. Or we would have expected some type of consolation for the let down. Also the deadlock on our apartment door was not functional, so as soon as the toddlers realised they could open the front door, none of the parents could relax, we had to be on high alert monitoring that door. Also the apartment staircase is very very steep, so definitely also required monitoring & assistance for small children, & anyone carrying a child, or going up or down at night. Sensor lights for the staircase or continuous rail might have helped make that safer. Otherwise the apartment was lovely, clean. staff were lovely & responsive. They did confidently give us wrong info about the women’s change rooms in the pool areas being suitable to begin getting ready for our wedding. There wasn’t women’s rooms. Just a unisex cubical & an outdoor shower. But they did organise an early check in soon after. Much Appreciated.
Stayed 1 night in Feb 2026

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, amenities
Room was spotless, great family amenities. Our third stay year on year and we will back again next year!
Stayed 3 nights in Jan 2026

10/10 Excellent

Simon

Liked: Cleanliness, amenities, property conditions & facilities
Great for families. Everything on site or close by. Close to the beach. Train ride to surfers paridise. Friendly staff. Everything we hoped it would be.
Stayed 7 nights in Jan 2026

10/10 Excellent

Michael

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Simple check in and staff around the resort were friendly and helpful. Easy going environment and the water park is great simple fun!
Stayed 3 nights in Jan 2026

8/10 Good

Amanda

Travelled with family and small children
Liked: Cleanliness, amenities
.
Stayed 2 nights in Jan 2026

10/10 Excellent

George

Stayed 6 nights in Jan 2026

10/10 Excellent

Marissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pools were enjoyable. Kids enjoyed the pools, slides and the onsite craft activities.
Stayed 5 nights in Jan 2026

6/10 Okay

Scott

Travelled with family
Im disabled so my views are probably different to most. What i found overwhelmingly making your resort average is the layout and accessibility and no lift. the place is disorienting. a maze. poorly signed and difficult to access or navigate. it gets boring getting lost.
Stayed 2 nights in Jan 2026

2/10 Terrible

Sally Anne

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The front staff were very very rude, had a family member in tears. Hot water service ran out. Crockroches everywhere. Blackets were terrible. Public toilets were filthy. Smelt like pee. Would not recommend.
Stayed 7 nights in Jan 2026

8/10 Good

Laura

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great facilities, the best play to stay with kids, close to the beach and Woolworths for supplies.
Stayed 7 nights in Jan 2026

8/10 Good

Kaitlyn

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
All in all, it was good. Loud at times, but expected during the busy period. One of pools wasn’t available on one of the days we were there, which was a shame because it was my son’s favourite water slide after the splash pad. Everything was clean which was good. The rooms are slightly outdated, but it had everything we needed for the time we stayed. Parking was a challenge with a taller vehicle, but we mostly worked it out. There’s a lot of road works outside the resort, so keep that in mind if you’re staying here. Thanks for the great time and great memories 😊
Stayed 5 nights in Dec 2025

8/10 Good

Ruwan C

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very nice place, clean rooms with all the facilities. Need better lounge couch in living room.
Stayed 5 nights in Dec 2025

8/10 Good

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We have stayed at Turtke Beach Resort now 5 times yes it is clean and the staff are friendly we just feel that it is now a little dated could do with an upgrade. I also have mobility issues and not having lifts is now a problem.
Stayed 6 nights in Dec 2025

10/10 Excellent

Joanna

Travelled with family
Liked: Cleanliness, staff & service, amenities
Room was really clean and comfortable with plenty of space. A number of pool areas to choose from. Bbq areas all through the resort. Woolworths walking distance. Beach a short distance across the rd was very nice and beautiful views of the high rises.
Stayed 5 nights in Dec 2025

10/10 Excellent

Andrew

Stayed 5 nights in Dec 2025

6/10 Okay

Wagdy

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We spent a nice week at Turtle Beach Resort. Overall, the experience was ok. However, I have a few comments to mention: - Swimming pools are usually not very clean. I think they clean it every day, but the pool floors are not clean, and the pool water has many bugs and insects. - My booking says daily room service and cleaning. However, they did it only once on check-in. When I called them, they mentioned that they charge extra for room service. - Even for simple things (like rubbish bags, towels, etc.), they asked us to purchase those ourselves as they won't provide them.
Stayed 6 nights in Dec 2025

10/10 Excellent

Deacon

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Stayed in the 3 bedroom apartment, room was dated but clean and all we needed for our stay. Staff were friendly. Kids loved the different selection of activities from the pools and slides to the tennis/basketball courts to the mini putt. We really enjoyed our stay!!
Stayed 2 nights in Dec 2025

10/10 Excellent

Dean

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great pool
Stayed 5 nights in Nov 2025

10/10 Excellent

Stacey Robyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic family holiday spot with lots of pool options and great restaurant on site. Super close to a supermarket and great facilities in the family suites. Highly recommend for a family stay.
Stayed 14 nights in Nov 2025

10/10 Excellent

Thomas

Stayed 3 nights in Dec 2025