Nice motel good location, room spacious and clean. Parking spots outside rooms a bit haphazard, could do with numbering spots so you know which one is alloc aged to your room.recommend.
If I could leave a negative star, I would. Completely disgusting with our room cleanliness. Dog treat beef ear was left under the bed, and there were heaps of dead cockroaches around the room and a moth that was still alive. The floor was not even vacuumed. We first noticed it when we went to charge our mobile phones on the bedside tables.
There was even food on the wall tiles in the bathroom and on the wall near the tv.
At checkout, my husband dealt with reception as I was too angry. My husband asked the reception when was the room last vacuumed. The reception informed him yesterday prior to check-in. Excuse me but how could it have been when it was left filthy. My husband even took up a clear plastic see through container of all the disgusting things that was picked up off of our floor to show the people at the reception. The reception didn't seem to care and said that the manager would need to look into it. Excuse me but what the. My husband asked for a full refund or at least a partial discount on the room, but was denied that.
How does the Willows Motel Goulburn Accommodation Cancellation Policy apply to us when we didn't even cancel our room in the first place.
The motel asked if we had inspected the room 24 hours before making our booking. How can that be when we had made our booking reservation on February 18th for February 21st and we weren't even at Goulburn at the time until the day of the booked night.
When has a motel ever required an inspection of the room 24 ho
The location is great, out off the highway so noise wasnât a problem. The room was roomy but not in very good condition with stains in the carpet, yellow stains on the hand towels and water in the fridge.