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Zermatt Hotel

3.0 star property

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Photo gallery for Zermatt Hotel

Reception
1 bedroom, free WiFi, bed sheets
Exterior
Free daily buffet breakfast
Deluxe Twin Room | 1 bedroom, free WiFi, bed sheets

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Breakfast included
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Laundry room
  • Room service

Explore the area

View in a map
Rua da Fé, 187, Bairro Bavária, Gramado, RS, 95670000
  • Place, Mini Mundo
    ‪13 min walk‬
  • Place, Gramado Central Avenue
    ‪18 min walk‬
  • Place, Gramado Covered Street
    ‪3 min drive‬
  • Airport, Caxias do Sul (CXJ-Aeroporto Hugo Cantergiani)
    ‪67 min drive‬

Room options

View all photos for Standard Triple Room

1 bedroom, free WiFi, bed sheets

Standard Triple Room

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Standard Quadruple Room

1 bedroom, free WiFi, bed sheets

Standard Quadruple Room

  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Triple Room

1 bedroom, free WiFi, bed sheets

Deluxe Triple Room

9.6 out of 10
Exceptional
(4 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Deluxe Quadruple Room

1 bedroom, free WiFi, bed sheets

Deluxe Quadruple Room

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Twin Room

Standard Twin Room | 1 bedroom, free WiFi, bed sheets

Standard Twin Room

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Twin Room

1 bedroom, free WiFi, bed sheets

Deluxe Twin Room

9.2 out of 10
Wonderful
(7 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds
  • Free Wi-Fi

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Front of property
Bella Gramado Resort & Spa by Gramado Parks
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  • Pool
  • Breakfast included
  • Spa
  • Kids’ pool
4.7 out of 5, Exceptional, 790 reviews
The price is CHF 58
includes taxes & fees
8 Jun - 9 Jun
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About this property

Zermatt Hotel

Laundry facilities, a 24-hour front desk and free breakfast are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Housekeeping is available on request.
Zermatt Hotel offers 78 air-conditioned accommodations with a hairdryer and free toiletries. LCD televisions are featured in guestrooms.

Bathrooms include a shower with a rainfall showerhead, and bidets. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

During your stay at Zermatt Hotel, you'll be within walking distance of Gramado Covered Street. Features include free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Amenities include laundry facilities and a lift
  • Within a 15-minute walk of Gramado Gateway and Mundo Encantado
Free breakfast is served daily. WiFi is free in public spaces. Zermatt Hotel also features laundry facilities, room service (during limited hours), and a lift. Limited free parking is available on a first-come, first-served basis.

This 3-star Gramado hotel is smoke free.

Guests are served a free buffet breakfast daily from 7:00 AM to 10:00 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM

Family friendly

  • Dining table
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Housekeeping (daily)

Accessibility

  • Lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 27-inch LCD TV

Food and drink

  • Dining table
  • Limited room service

More

  • Air conditioning
  • Heating
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 2:00 AM

Contactless check-in and check-out are available

Late check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child aged 4 years old or younger stays free per registered adult when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Guests arriving after 8:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

We should mention

  • At check-in, parents or a legal guardian travelling with children under 18 years old are obligated to present the child's birth certificate and an identity card with a photo (for example, a passport). For international travels to Brazil, if only one of the parents is travelling with the child, the parent must present – in addition to the child's certificate of birth and identity card with photo – a letter authorising the trip signed by the other parent with a notarial certification of signature. If the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorisation, a judicial authorisation is required. People intending to travel to Brazil with children must consult with the Brazilian consulate prior to travelling for more information.
  • One child aged 4 years old or younger stays free per registered adult in the same room as the parent or guardian when using existing bedding.

Property is also known as

Zermatt Hotel Gramado

Zermatt Gramado

Hotel Zermatt Hotel Gramado

Gramado Zermatt Hotel Hotel

Zermatt

Hotel Zermatt Hotel

Zermatt Hotel Hotel

Zermatt Hotel Gramado

Zermatt Hotel Hotel Gramado

Zermatt Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 91 out of 153 reviews
Rating 8 - Good. 36 out of 153 reviews
Rating 6 - Okay. 17 out of 153 reviews
Rating 4 - Poor. 6 out of 153 reviews
Rating 2 - Terrible. 3 out of 153 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

7.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

4/10 Poor

Morgana da Silva

Travelled with group
Disliked: Cleanliness
O quarto precisando de alguns reparos, primeiro dia o ar condicionado funcionou, os demais dias só ventilava, comuniquei à recpeção e nada foi feito . Algumas normas não foram repassadas no check in e o quarto não foi limpo no dia em qu não deixamos a chave numa caixa que indicaria o pedido de limpeza, porém houve limpeza no segundo dia sem precisar colocar a chave na caixa. No quinchecki.
Stayed 5 nights in Jan 2026

6/10 Okay

EDIVALDO TRINDADE E

Liked: Staff & service
Nos colocaram no anexo do Hotel. Para que é idoso já com 70 anos, deveriam entender esta demanda. Café da manhã e equipe de atendimento excelente. O Hotel precisa de requalificação estrutural!
Stayed 3 nights in Dec 2025

10/10 Excellent

Charbel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Foi muito bom me senti em casa!
Stayed 3 nights in Dec 2025

4/10 Poor

Alvaro

Travelled with family
Disliked: Staff & service, room comfort
Fomos hospedados em um anexo do hotel que fica 1 quadra quase das instalações, um ambiente mais velho e mal feito, o quarto não ficava escuro para dormir, chuveiro ruim. Garagens apertadas, enfim foi uma hospedagem estranha. Não gostamos. Ponto positivo foi o café da manhã que estava bom e bem servido. Não voltaria lá.
Stayed 1 night in Oct 2025

10/10 Excellent

Ulisses

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bom hotel. Quarto espaçoso e bem equipado e café da manhã gostoso. Localizado em local muito tranquilo para descanso. Recomendo
Stayed 1 night in Oct 2025

10/10 Excellent

Aldair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel muito agradável. Limpo e com excelente atendimento do corpo de empregados. Ótimo café da manhã.
Stayed 3 nights in Sep 2025

10/10 Excellent

Paulo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Edson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Atendimento excelente dos funcionários que atendem café, super atenciosos e educadíssimos!! Acomodações quarto excelente !! Único ponto negativo , aquecimento interno liga numa temperatura abaixo de 13graus, tudo certo , pois fez na noite 4 graus , porém o aquecimento não se mantém, e o barulho de água como se fosse uma cachoeira a noite toda , mesmo sem estar ligado! Bem desagradável! Acionamos recepção mas o problema persistiu!
Stayed 1 night in Sep 2025

10/10 Excellent

Samira M. D.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Adorei a calefação no quarto!
Stayed 1 night in Aug 2025

8/10 Good

Ederson

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muito bom

Com relação a estadia: Ótimo atendimento, quarto limpo e confortável, café da manhã muito bom. Pontos a serem melhorados: O telefone do quarto não estava funcionando. A pia do banheiro deveria estar entupida, pois a água demorava muito a descer.
Stayed 1 night in Aug 2025

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Quarto com mofo no banheiro, com peças quebradas. No quarto avisa um copo sujo, provavelmente de outro hóspede. A lâmpada do quarto, mesmo apagada continuava clareando o ambiente.
Stayed 1 night in Aug 2025

10/10 Excellent

Daniele

Stayed 2 nights in Jul 2025

8/10 Good

gedimar Antônio Bueno dos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Greyvamaru

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2025

10/10 Excellent

Sammy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

Alzenir

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ótima estadia! Custo benefício excelente!

Excelente estadia! Segura, confortável, bem pertinho da Av. Borges de Medeiros e da Av. das Hortênsias, onde tudo acontece em Gramado! Os apartamentos standard ficam num prédio anexo ao lado do prédio principal onde servem o café da manhã, que é excelente!
Stayed 3 nights in Jun 2025

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, room comfort

Hotel deixou muito a desejar

Não gostei do Hotel. Pagamos por um quarto dentro do hotel e ficamos hospedados num anexo fora do hotel, onde precisávamos andar pela rua pra chegarmos e não fomos avisados disso, além disso o chuveiro não esquentava, torneiras com água fria, quarto sem aquecedor, um ar funcionando mais ou menos.... num frio terrível de Gramado, o aquecedor era muito importante. O café da manhã foi bom, servia no horário.
Stayed 6 nights in Jun 2025

10/10 Excellent

Aline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amei a Hospedagem funcionários simpáticos, café da manhã maravilhoso quarto espaçoso e confortável. Estava frio mas a água do chuveiro e aquecedor no ponto, nada a reclamar só agradecer pela receptividade. Voltaremos mais vezes com certeza.
Stayed 5 nights in Jun 2025

8/10 Good

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ótimo custo beneficio

Hotel simples mas bem agradável! Staff maravilhoso (todos sempre muito solícitos e simpáticos). Café da manhã farto! Limpeza boa, quarto grande e confortável. Um pouco distante do centro para ir a pé mas como estava de carro não senti esse problema. Recomendo e me hospedaria novamente!
Stayed 4 nights in Jun 2022

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities
Sim
Stayed 4 nights in Feb 2026

6/10 Okay

Gabriela

Liked: Cleanliness, staff & service
Disliked: Amenities
O ar condicionado fazia barulho sem parar e a cama também fazia muito barulho,não tinha como acessar o estacionamento por dentro do hotel,vc tinha que sair e dar uma volta na quadra para ir ao estacionamento,tive que fazer isso na chuva
Stayed 3 nights in Jan 2026

8/10 Good

Marcus

Travelled with family
Liked: Cleanliness, staff & service
Equipe prestativa, atendimento bom. Café da manhã bom, honesto. Os aptos contam com fogão, geladeira e micro-ondas. Reservamos 2 aptos, e houve uma diferença muito grande entre eles: um estava em ótimo estado, novo. O outro apto precisa de reforma e troca de mobília: armários não funcionais, com gavetas e portas soltas, além de persiana que não fecha, faltando uma parte.
Stayed 5 nights in Dec 2025

8/10 Good

Marcelo

Liked: Cleanliness, staff & service, room comfort
Ar condicionado barulhento Quarto grande Cama boa Travesseiro bom Café da manhã bom
Stayed 1 night in Jan 2026

10/10 Excellent

Grasiela s

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exelente atendimento, quarto limpo e confortável, recomendo!!!
Stayed 1 night in Jan 2026

10/10 Excellent

Maressa

Stayed 4 nights in Dec 2025