Clean, spacious room. Comfortable bed, lots of pillows, which is always a plus. Room was quiet & easily darkened. Great hot water & water pressure. Friendly, helpful staff.
The lady on check in was very nice and did a great job with guests. Unfortunately the property was a classic case of the promotional photos online did not match reality. Rather disappointing.
Staff were amazing, super sweet but the elevator was broken, which caused carrying luggage up 3 flights of stairs, when speaking with another patron they stated the elevator had been broken for over a month.
Wasn't informed of non-functioning elevator until check in. Put on 3rd floor with no refund available.
Terrible to operate a multiple floor hotel with no working elevator and NOT offer refunds to folks who find stairs challenging.
Could not stay as their elevator has been out of service for over two weeks. The hotel advertised "accessibility " and an elevator , the didnt disclose the broken elevator at they reservation site. I have been stonewalled at every turn trying to get a full refund ... My husband is disabled, it was very disheartening to arrive at our destination only to find out that Best Western Plus Stephenville Inn didnt comply with ADA as they had advertised.
Hotel was nice and the breakfast was good. Room was nice but smelled musty. Found a large live roach on our last day. No elevators did cause some problems.
We were never told the elevator wasn't working until we checked in. Coming off of hip labrum repair surgery, we were placed on the 4th floor & told a storm had damaged the elevators. When ask when a storm happened we were told July. It is now mid September. Not only did everyone have to take the stairs, there was no A/C in the halls or stairwell.
The staff was friendly and helpful . But the elevator does not work. We were not warned ahead of time. They say it is a long term problem. We were put on the 4th floor. We as of yet have not been compensated for the trouble.