The elevator was not working. I had a lot of trouble logging on to Wifi. When I called the front desk, they said the Wifi was troublesome when it was WINDY. Breakfast was OK at best.
The elevator was down so we had to carry our suitcases up and down the stairs. The hallways and lobby smelled really badly. The room was clean enough but one lamp wouldnât work. Staff was not very empathetic either. Didnât eat the breakfast because of the smell.
Elevator was out of service and we were never notified via email or text. It wasnt that it was really problem for us. It was the elderly woman behind me with a suitcase
Elevators didnât work and signage was posted at the property, however, I saw no indication prior to booking. My son has knee surgery and is recovering through PT, I would have chosen another hotelâŠ.the smell was unpleasant The room was ok, toilet had hard water stainsâŠwent down for breakfast around 9:15, most items were gone and were not replenished.
All elevators were out and have been for over a month so everyone was complaining trying to get lower level floor rooms and the girl ckg in did not speak good English and was quite flustered. There was a long line of guests trying to ck in and it took a long time!
Enjoyed our stay. Elevators not working was not enjoyable. One of our two televisions didnât work. Breakfast was fine but limited choices. Room plenty big. Suites should have a full sized refrigerator not a mini fridge and possibly a wet bar.
Elevators out so mobility issues required 1st floor room. Incredibly noisy - slamming doors, ice machine noise, light under door, trains clearly heard. Last time staying at this location
Friendly check in! Elevator broken but I needed to get my steps in so no complaints there. Room is clean. Breakfast we average. Coffee machine was nice with lots of options. Parking was plentiful. Staff were friendly. Would stay again.
Upon check in, no staff was present in the lobby for over 10 mins. Elevators are broke and had to walk 4 flights of stairs that smelled like a skunk and old burnt coffee. Fans blowing in the hallway to turn on the light to enter the room and see live roaches fighting over crumbs on the floor and one flew at us. Stepped on a roach and killed it a foot into the doorway. Room floor was dirty with food crumbs even in the bathroom. Some type of Cheetos or popcorn puff crumbles. No manager on duty and took several phone calls to express concerns and conditions of facility. Will not be staying at this place ever in the future
Broken elevator is a problem especially when our room was on the 4th floor. Elevator has been broken since the spring of 2025. Our stay was in Nov 2025. Does an elevator repair really more than 7 months?
Elevator was out of service my entire bathroom was flooded. Water in tub was brown springs in the pull out bed which mattress was stained were coming out and no extra sheets were provided by the way they ran out of pillows and blankets only offered 1 sheet which I had to go down stairs for. I was told to contact Expedia for my refund which is now being denied and offered $35 for a future stay. FYI no one cleaned up the mess! Mold was outrages! Have pictures to prove!