The staff was the best, very helpful and friendly. After it snowed, I was trying to get the snow off my rental car's windows with a towel, and a staff member saw my attempt, pulled up, and scraped my windows clean. The room was clean, quiet, and within easy walking distance from the rim. The blue shuttle bus stopped in front of the lodge. Having a small refrigerator and coffee maker in the room was very useful. Overall, a great lodge.