Making our 16th trip to Grand Haven for our family vacation, we confidently used VRBO to find and book our vacation rental. In arriving to this property, we quickly realized the disappointing quality of this VRBO compared to ALL others we've experienced.
1) 11pm on our first day, while preparing to go to bed, we realized the beds were missing sheets! No sheets were provided until the following day.
2) Unpacking our belongings in the main bedroom, we found extra items such as bar stools, multiple pillows/bulky comforters & a window fan in the closet. As the renter, I moved the items to the back closet in order to make room for our belongings.
3) There are no HVAC vents in the 2nd bedroom! This room does not cool. Fans had to be used to push cool air to this room.
4) Kitchen towels were not provided.
5) Mattresses throughout the rental are poor condition. Queen in main bedroom is collapsed in the middle, springs are felt when lying on the twins and queen in 2nd bedroom.
6) Outside patio was covered with EXCESSIVE debris, causing tracking of outside debris into the unit. Clearly not cleaned prior to our arrival.
7) Threshold to main bedroom has carpet nail/tack strip emerging thru carpet fibers. Watch you step!
8) Poor evidence of vacuuming, as we found Legos and a ziplock bag on the living room floor.
9) Inaccurate photos on VRBO website. Pictures show a dressing table with mirror in the 2nd bedroom and full length mirrors in the main bedroom. These were not present. The only mirror for 4 adults to use was in the bathroom. Thus a nuisance for 4 adults needing a mirror for grooming & personal care needs.
10) Specifics on the coffeemaker should be noted that it is a Keurig so that renters know to bring the right coffee.
11) Future renters should know, a "starter pack of paper products" means 1 roll of toilet paper, 1 roll of paper towel and 2 large boxes of facial tissue. We were surprised to find only 1 roll of toilet paper, as all other VRBO rentals have provided this in product as part of the week stay.
12) Location for walking to beach is good, though remember you are on a busy street and across from larger rental property, which means waking to trash trucks several days in the early morning.
Lastly, the property manager did provide the missing sheets & kitchen towels the next morning, though gave us the feeling of being brushed off with our other concerns/complaints.