SEVERE bedbug infestation in multiple rooms and poor communication/resolution
This property has a bedbug infestation. We were awoken on the first night with multiple bites almost as soon as we lay down in the downstairs bed. When we turned on the lights there were bedbugs crawling across the pillow. Most of them were under the mattress and in the headboard crevices. There were eggs juveniles and adults. The 3 upstairs bedrooms also have bed bugs and everyone was bitten. We contacted the owner but he didnât respond for 24 hours. We moved out immediately the next morning and went to the laundromat to wash all our clothes. We were in town for a wedding from out of state so it was incredibly inconvenient and difficult to find new lodging for 9 people and wash everything and wiped the suitcases with alcohol which we learned online how to do. We were afraid to re-enter later that morning to pick up the food we had left. We have contacted Vrbo and after 2 lengthy call where they were unsympathetic we got a case number but no response or resolution. We had to relocate to the Prince Conference center for the remaining nights we were supposed to be at this property. We disclosed to the conference center that we were fleeing bed begs but had cleaned everything as well as well could. We had to do all this instead of being part of the wedding celebrations. I wish there was a place to upload our photos and video. We left live bedbugs and eggs we had caught in a covered plastic container so the owner could see them.
I was visiting Grand Rapids for the night and this place was perfect. I have no complaints at all! If I ever need to stay the night in Grand Rapids, Iâm going to request another booking at this location. I highly recommend staying here!
Property was clean and comfortable. Outdoor pool and foosball table was a hit with everyone. Rooms were nicely set up and felt very homey. Upstairs was warm (I donât think there was any air conditioning) but it worked out for us because we only used it for sleeping. Fans available in the rooms and open windows during the night cool it to a comfy temperature.
We were happy with our stay!
We were in Grand Rapids for a quick trip. Our primary objectives were to see friends in the area, visit the Gardens, and to get some down time which included a pool. The house was nicely furnished, had very comfortable beds, contained all the essentials needed for a stay, and was very clean. The best feature for us and for a summer stay was the pool. We spent hours swimming and jumping off the diving board and having dinner on the pool deck. My kid loved it and so did I. The pool was a great size and well cared for. The only downside was the neighborhood. There wasnât much nearby and itâs in an older part of town. But, downtown was only a 10-ish minute drive via the highway and most everything else in the area of interest would be under 30. It was a fun stay!
Grand Rapids was a central meeting place for girls from Chicago, Indiana, and Ohio and we loved our stay at this house. The pool was a great space to hang out around and the home suited our needs perfectly. The hosts were very responsive and helpful, we highly recommend staying here!
There is a lot to like about this property but things were simply just not up to par for the amount of money we paid for this rental. The fire pit did not work, there was a huge black bullseye dot in the middle of the tv screen and the AC did not make it upstairs. It took us until the second day but upon further inspection there is a huge hole in the floor leading from kitchen to deck, instead of repair it was covered, not nailed just covered with a piece of flooring and a rug! The pool is NOT heated (this wasn't totally clear online), there were no life preservers or even mention of pool safety in any of the instructions and pool deck all need work and cleaning. This rental was a lot of money, and really the house has a lot of potential but it's not up to par.
We were a group of friends from Florida and met in Michigan to see the tulips. The house was a good size for 7 adults. The kitchen had plenty of room for us and well equipped. The bathrooms were large. The outdoor area with the firepit, was great on cool evenings!
Met family members who came from outstate locations for a long golf weekend. Place was nicely appointed, clean, and accommodating. Even the little things are thoughtfully provided. Love the design theme and furnishings. Host was immediately responsive to emails when needed. Grateful for the opportunity to experience the place. Wish the weather had cooperated a bit more.