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Tru by Hilton Grand Rapids Airport

2.5 star property

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Photo gallery for Tru by Hilton Grand Rapids Airport

Reception
Exterior
Indoor pool
Room, 2 Queen Beds | Cots/infant beds, free WiFi, bed sheets, wheelchair access
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Gym
  • Housekeeping
  • Pet-friendly
  • 24/7 front desk

Explore the area

Map
4570 28th Street SE, Grand Rapids, MI, 49512
  • Woodland Mall
    ‪3 min drive‬
  • MSA Fieldhouse
    ‪3 min drive‬
  • Calvin College
    ‪3 min drive‬
  • Grand Rapids, MI (GRR-Gerald R. Ford Intl.)
    ‪5 min drive‬

Room options

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds | Cots/infant beds, free WiFi, bed sheets, wheelchair access

Room, 2 Queen Beds

  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Hearing, Roll-in Shower)

Room, 2 Queen Beds, Accessible (Hearing, Roll-in Shower) | Cots/infant beds, free WiFi, bed sheets, wheelchair access

Room, 2 Queen Beds, Accessible (Hearing, Roll-in Shower)

  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

Room, 1 King Bed | Cots/infant beds, free WiFi, bed sheets, wheelchair access

Room, 1 King Bed

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Hearing, Roll-in Shower)

Room, 1 King Bed, Accessible (Hearing, Roll-in Shower) | Cots/infant beds, free WiFi, bed sheets, wheelchair access

Room, 1 King Bed, Accessible (Hearing, Roll-in Shower)

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Lobby

Sonesta Hotel Grand Rapids Airport

  • Pool
  • Free airport shuttle
  • Pet-friendly
  • Parking included
4.0 out of 5, Very good, (1608)
The price is CHF 90
for 1 room
includes taxes & fees
24 Jun - 25 Jun
Sonesta Hotel Grand Rapids Airport

About this property

Tru by Hilton Grand Rapids Airport

Hotel in Grand Rapids with free breakfast and fitness centre
An indoor pool, a fitness centre and a snack bar/deli are available at this hotel. Free on-the-go breakfast, free WiFi in public areas and free self parking are also provided. Additionally, coffee/tea in a common area, a business centre and a 24-hour front desk are on-site.
Tru by Hilton Grand Rapids Airport offers 98 accommodations with coffee/tea makers and designer toiletries. Flat-screen televisions are featured in guestrooms.

Bathrooms include a shower. Guests can surf the web using complimentary wired and wireless Internet access. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Tru by Hilton Grand Rapids Airport. During your stay, you'll be within walking distance of Patterson Ice Center. Free breakfast, free WiFi in public areas and free self-parking are available.
  • Free on-the-go breakfast served daily
  • Free WiFi
  • Free self-parking
  • Take a swim in the indoor pool
  • Amenities include free newspapers in reception, a front desk safe and a business centre
  • On-site recreation includes a gym and a playground
  • 9 minutes by car from Frederik Meijer Gardens and Sculpture Park and 13 minutes from DeVos Performance Hall
  • Cats and dogs welcome for a fee
Tru by Hilton Grand Rapids Airport offers its guests an indoor pool and a fitness centre. There's a snack bar/deli on site. Free breakfast is available daily. WiFi is free in public spaces.

You'll find a business centre on site. Tru by Hilton Grand Rapids Airport also features coffee/tea in common area, complimentary newspapers in the lobby, and a front desk safe. Free self parking is available.

Smoking is allowed in designated areas at this Grand Rapids hotel.

Guests are served a free on-the-go breakfast daily from 6:00 AM to 9:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free on-the-go breakfast available daily 6:00 AM to 9:00 AM
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Billiards/pool table
  • Gym
  • Indoor pool
  • Playground

Family friendly

  • Cot (surcharge)
  • In-room refrigerator
  • Indoor pool
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Business services

  • Business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 4 floors
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Cot (surcharge)

Bathroom

  • Designer toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Free local calls
  • Heating (climate-controlled)

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Cots (infant beds) are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Front desk staff will greet guests on arrival at the property.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Tru Hilton Grand Rapids Airport Hotel
Tru Hilton Hotel
Tru Hilton Grand Rapids Airport
Tru Hilton
Tru By Hilton Rapids Rapids
Tru by Hilton Grand Rapids Airport Hotel
Tru by Hilton Grand Rapids Airport Grand Rapids
Tru by Hilton Grand Rapids Airport Hotel Grand Rapids

Tru by Hilton Grand Rapids Airport Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 386 out of 679 reviews
Rating 8 - Good. 163 out of 679 reviews
Rating 6 - Okay. 65 out of 679 reviews
Rating 4 - Poor. 33 out of 679 reviews
Rating 2 - Terrible. 32 out of 679 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Rathena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

8/10 Good

Mackenon

Stayed 1 night in Feb 2025

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice fun property The kids are loving the pool table and the swimming pool.
Stayed 1 night in Feb 2025

10/10 Excellent

Amber

Stayed 5 nights in Feb 2025

10/10 Excellent

Alexa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

10/10 Excellent

Edwin

Liked: Cleanliness, amenities, property conditions & facilities
Great staff, location and amenities.
Stayed 3 nights in Feb 2025

10/10 Excellent

Hassan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Feb 2025

8/10 Good

Rita

Liked: Cleanliness, staff & service, property conditions & facilities
It was convenient to the airport
Stayed 1 night in Feb 2025

8/10 Good

Schnequa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2025

10/10 Excellent

Tina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Tamara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Peaceful

Clean and neat.
Stayed 1 night in Feb 2025

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

2/10 Terrible

Sharon

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
The room had no hot water so I had to move to a new room. The second room never got warm, but we stayed in that room. When I checked out the gentleman at the desk charged my credit card for the room, even though I had paid from hotel.com. So, I paid twice and had to call back to try and get my refund.
Stayed 1 night in Jan 2025

6/10 Okay

Kate

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort

Meh....

To start they couldn't find our reservation, so after ten minutes of looking wr gave up and just booked a room. Luckily they weren't full. This hotel is fine for a night or two but that is it. It was very small for a two queen room. No storage at all, not even a closet. No microwave, coffee maker, nothing. Shower was super small and had nowhere to put your shampoo/conditioner/bodywash. No dresser to put clothes. Was very cramped, blankets super thin, bed was a wobbly mattress on a platform, no support. Glad we brought pillows because the ones provided were the size of throw pillows and you'd need four of them to be remotely comfortable. I liked the location and the price but wouldn't stay there again. Free breakfast was pretty lame compared to other hotels as well. Not impressed.
Stayed 2 nights in Jan 2025

4/10 Poor

Bradley

Travelled with family
Liked: Cleanliness, property conditions & facilities
The property was clean and the staff were nice. My issues were in the room. The beds were awful. My 9 year couldn't get get comfortable let along my wife and I. I was pretty disappointed that there wasnt a coffee maker in the room but i was happy to find coffee in the lobby. Another big issue was the thermostat. I believe its just a prop on the wall. Adjusting the temperature did nothing. Also, the refrigerator froze all of our food. There was no way to adjust it.
Stayed 2 nights in Jan 2025

6/10 Okay

Karen

Liked: Staff & service
Stayed 1 night in Dec 2024

2/10 Terrible

Lauren

Disliked: Staff & service
There was an error where my room was booked for 5 nights, instead of one. I was charged for all 5 nights, even when I tried to check out. I stayed one night, tried to check out the next day and was told I was unable to. But once the manager was back that they could correct and refund this. Once the manager was back they refused to correct the issue, even when Expedia tried to contact them to fix it. I will never stay at this location again.
Stayed 4 nights in Dec 2024

6/10 Okay

Nina

Disliked: Cleanliness, amenities, property conditions & facilities
The beds weren't the best
Stayed 1 night in Dec 2024

6/10 Okay

Dawn, Black Hawk

Room was quite loud by the elevator with lots of banging between 2am and 3am, but otherwise a perfectly nice stay!
Stayed 1 night in Dec 2024

10/10 Excellent

Derek

Travelled with family, Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was perfect and property very clean and quiet
Stayed 1 night in Dec 2024

8/10 Good

VIRGIL

Liked: Cleanliness, staff & service, property conditions & facilities
Everything ok.
Stayed 1 night in Dec 2024

10/10 Excellent

Stephanie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Taj

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Robert

Stayed 1 night in Nov 2024