on Arrival there was no one at reception and after waiting 5 mins I had to call the hotel for some one to assist with check in, when staff did arrive they didnât have our reservation and only when I showed them my email from hotels.com did they accept we had reserved a room, given room on top floor, 3 floors with no lift in the hotel, the room was described as deluxe but was very small and there was no heating on either that night or in the morning, they did leave a small plug in heater which kept cutting out and the shower took 5 mins to heat up.
The young man Ryan behind the desk was lovely and helpful. The older gentlemen made us feel like we were a burden and he didnât want us there. Very unfriendly unlike anywhere else we have stayed. To be fair to him he was also rude to people at the bar so at least he was consistent. The property is under a slow renovation which itself is fine, however if you have vacant rooms (they did) why put us in a 1970 room at the back of the hotel. Did not walk barefoot on the carpet and used soap in the bathroom. We were only here for 1 night so it was ok. Friends were in a refurbished room and said it wasnât great.
The hotel is still in a construction phase. Some rooms are good and some are in need of upgrading. Restaurant and food are good. But a lack of staffing does not help they tried their best.
Hotel is not what we expected of a hotel that has just been recently refurbished. Rooms ok but housekeeping leaves a lot to be desired. Towels not changed in 4 days and no refills of tea and milk, had to ask for milk still waiting for towels to be changed!
Breakfast ok but had to ask for orange juice and hot water refills daily as no one is taking responsibility of the breakfast service. Seems to be a lack of staff as owner seems to be jack of all trades and master of none đ.
Unfortunately will not be returning.
Great location, slightly tired and the descriptions are a bit misleading - itâs an old fashioned hotel and you shouldnât expect a Premier Inn. But the bathroom and bed were clean and it was well worth the ÂŁ58 we paid. The bar was in need of some serious cheering up but the food was good value. So bit of a mixed review but would certainly use again if stopping over for a night in that part of the world.
The property was very old and not cleaned well. Things didn't work.. Had to keep going into the pub to find the receptionist!! Not great, wouldn't recommend.