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Bay Gardens Hotel

3.0 star property
VIP Access

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Photo gallery for Bay Gardens Hotel

Water park
Property video
Front of property
Interior entrance
In-room dining

Popular amenities

  • Bar
  • Room service
  • Gym

Explore the area

Map
Rodney Bay Village, Gros Islet
  • Reduit Beach
    ‪15 min walk‬
  • Rodney Bay Marina
    ‪15 min walk‬
  • Splash Island Water Park Saint Lucia
    ‪3 min drive‬
  • Vieux Fort (UVF-Hewanorra Intl.)
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Superior Room King

1 bedroom, minibar, in-room safe, blackout curtains

Superior Room King

9.6 out of 10
Exceptional
(4 reviews)
  • 34 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room King

Standard Room King | 1 bedroom, minibar, in-room safe, blackout curtains

Standard Room King

7.8 out of 10
Good
(21 reviews)
  • 22 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room Double

Superior Room Double | 1 bedroom, minibar, in-room safe, blackout curtains

Superior Room Double

8.6 out of 10
Excellent
(11 reviews)
  • 34 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Two Bedroom Croton Suite

1 bedroom, minibar, in-room safe, blackout curtains

Two Bedroom Croton Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 76 sq m
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

View all photos for One Bedroom Croton Suite

1 bedroom, minibar, in-room safe, blackout curtains

One Bedroom Croton Suite

8.0 out of 10
Very good
(2 reviews)
  • 62 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room Double

1 bedroom, minibar, in-room safe, blackout curtains

Standard Room Double

  • 22 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Jr. Executive Suite

Jr. Executive Suite | 1 bedroom, minibar, in-room safe, blackout curtains

Jr. Executive Suite

8.0 out of 10
Very good
(6 reviews)
  • 36 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Croton Superior Double

Croton Superior Double | 1 bedroom, minibar, in-room safe, blackout curtains

Croton Superior Double

7.4 out of 10
Good
(13 reviews)
  • 34 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Croton Standard King

1 bedroom, minibar, in-room safe, blackout curtains

Croton Standard King

  • 13 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Outdoor pool, pool umbrellas, pool loungers

Bay Gardens Beach Resort and Spa

  • Pool
  • Hot tub
  • All-inclusive
  • Spa
4.3 out of 5, Excellent, (1002)
The price is CHF 178
for 1 room
includes taxes & fees
6 Aug - 7 Aug
Bay Gardens Beach Resort and Spa

About this property

Bay Gardens Hotel

Beach location and 3 outdoor pools
Jump on Bay Gardens Hotel's free shuttle to the beach or relax by one of the hotel's 3 outdoor swimming pools.
Bay Gardens Hotel offers 87 air-conditioned accommodations, which are accessible via exterior corridors, and features minibars and a safe. Premium cable televisions are provided.

Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis.

3 outdoor swimming pools are on site along with a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the shopping around Bay Gardens Hotel. During your stay, you're just a quick walk from Windward Islands. You'll find features such as free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Enjoy Caribbean cuisine and a poolside location while dining at Spices
  • Take a swim in the 3 outdoor pools
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the clean guestrooms and the location
  • Steps from Windward Islands and 4 minutes on foot from Baywalk Shopping Mall
  • Free local-area, theme park and beach shuttle service
Some rates at Bay Gardens Hotel are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

For a free ride to the surf and sand, catch the hotel's complimentary beach shuttle. After a day at the beach, cool off in one of the 3 outdoor swimming pools at Bay Gardens Hotel and enjoy amenities such as a 24-hour fitness centre.

Free breakfast is served daily, and guests can also enjoy a free manager's reception. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. Self parking is free.

This 3-star Gros Islet hotel is smoke free.

Guests are served a free buffet breakfast daily from 7:00 AM to 10:00 AM. The hotel hosts a free manager's reception on selected days.
Spices – This poolside restaurant specialises in Caribbean cuisine and serves breakfast, lunch, dinner and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.
Room service (during limited hours) is available.

All-inclusive details

All-inclusive room rates at Bay Gardens Hotel are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Food and beverages

All buffet and à la carte meals, snacks and beverages included
Room service during certain hours
Meals and beverages at companion properties

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Water activities

Kayaking
Sailing

Land activities

Fitness facilities

Lessons/classes/games

Aerobics
Pilates
Water fitness

Entertainment

On-site entertainment and activities
On-site live performances

Awards and affiliations

Eco-certified property
This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free area shuttle
  • Free beach shuttle
  • Free theme park shuttle
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Free manager's reception (select days)

Restaurants on site

  • Spices

Things to do

  • 24-hour gym
  • 3 outdoor pools
  • Library

Family friendly

  • 3 outdoor pools
  • Free area shuttle
  • Free theme park shuttle
  • In-room babysitting
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (2,153 square foot of space)
  • Meeting room

Outdoors

  • Garden
  • Pool loungers

Spa

  • Couples treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 2 floors
  • 5 buildings
  • Banquet hall
  • Built in 1995
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Bay Gardens Hotel

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 6.00 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 90 per vehicle (one-way, maximum occupancy 3)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Bay Gardens Hotel offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Bay Gardens
Bay Gardens Gros Islet
Bay Gardens Hotel
Bay Gardens Hotel Gros Islet
Bay Gardens Castries
Hotel Bay Gardens
Bay Gardens Hotel St. Lucia/Gros Islet

Bay Gardens Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 414 out of 1003 reviews
Rating 8 - Good. 349 out of 1003 reviews
Rating 6 - Okay. 137 out of 1003 reviews
Rating 4 - Poor. 62 out of 1003 reviews
Rating 2 - Terrible. 41 out of 1003 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Rachael

Travelled with partner
Liked: Cleanliness, amenities
Hotel is in a walkable part of town for food and shopping. This is not on the beach its a 18 minute walk to the beach or you can wait for the beach shuttle that runs pretty much on a schedule so timing is key for that option. The room is OK. Clean and was convenient with the mini fridge, microwave, and the balcony. The shower was the worst ever in room 235! We had them check it multiple times but never resolved. It would go hot to cold and back and forth and the water pressure was a trickle. The breakfast was limited and sometimes slow service or out of things. The lunch buffet at the resort on the beach was great on Easter Sunday but it was expensive at $50 usd/person. The resort was pretty clean, the plants and grounds were very pretty and they seemed more environmentally conscious with reusable items & lack of plastic. The resort was just OK in comparison to others we have visited.
Stayed 7 nights in Apr 2025

6/10 Okay

Barbara

Travelled with group
Disliked: Property conditions & facilities
The property wasn't what I expected. Looked different from what I saw online
Stayed 1 night in Apr 2025

6/10 Okay

Lisa-Marie

Business traveller
Large property. Good for families.
Stayed 2 nights in Mar 2025

6/10 Okay

Kofi, Haymarket

Travelled with group
Liked: Cleanliness, property conditions & facilities
Rooms were clean and staff was nice. We decided to extend our stay for 2 more days and the hotel did not handle it well at all.
Stayed 5 nights in Apr 2025

8/10 Good

Lenius

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 1 night in Jan 2025

10/10 Excellent

Lenius

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My overall experience was good
Stayed 3 nights in Jan 2025

10/10 Excellent

Denise Andrea

Travelled with partner
The general manager was a gem and assisted me with addressing my reservation disappointments.The staff were not accommodating and gave a lot of push back. However the General manager understood and assisted me with addressing my concerns and approved me a refund on my next 4 days. I then booked for the Bay Gardens Resort and Spa location, which cost us 3x the amount. Be aware! Unfortunately the Three Bay Gardens accommodations, share the same Expedia pictures- the pictures reflect Bay Gardens Resort and Spa. I booked the Bay Gardens Hotel based on pictures posted on the site not understanding the pictures represented the sister facility Bay Garden Resort and Spa location. This is a major misrepresentation and our new booking cost 3x as much because of that fact. Make sure you book the Bay Gardens Resort and Spa if the pictures reflect what you are looking for.
Stayed 5 nights in Apr 2025

6/10 Okay

ajani

Liked: Staff & service, property conditions & facilities
Had a wonderful time
Stayed 2 nights in Apr 2025

6/10 Okay

Dalia

Liked: Staff & service
Disliked: Amenities
The staff and food at Bay Gardens Hotel were lovely, very polite and accommodating - food was tasty and always prepared in quick time. The room however was very small, smelt old and dusty. Bathroom could use some work and also the floor tiles could use an upgrade along with the furniture. Pretty average hotel, wouldn't recommend if you're going to stay for long periods
Stayed 3 nights in Apr 2025

8/10 Good

Jane

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful and very well kept
Stayed 2 nights in Apr 2025

6/10 Okay

Duran

Liked: Cleanliness, amenities, property conditions & facilities
Good location near shopping area , easy access to taxis , friendly helpful staff
Stayed 4 nights in Mar 2025

2/10 Terrible

Daisy

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
This property is in a good location however the staff is horrible. They are not informative and extremely rude.
Stayed 4 nights in Mar 2025

6/10 Okay

Heather

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The property has nice gardens, pools, and buffet in a good location. Generally, staff members were friendly. Making changes to the booking was a major challenge.
Stayed 2 nights in Mar 2025

8/10 Good

Christina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in is very late but we were able to leave our cases and explore. Very close to the mall and the Marina. Staff were friendly and welcoming. Room was pleasant and facing the pool. The bath area is a bit worn but ok. The beds by the pool could do with updating which seemed to be happening the day before I left. Shame you have to go to the other hotel just for drinks when lounging by the pool. Entertainment is lacking unfortunately.
Stayed 1 night in Mar 2025

8/10 Good

Sulaika

Liked: Property conditions & facilities
Friendly staff
Stayed 1 night in Mar 2025

6/10 Okay

Kalene

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property was nice. But staying at the bay gardens hotel you have to take a shuttle to the resort for beach access. The front desk staff was very nice and accommodating. But the restaurant staff where not friendly at all and the service took for ever i ended up getting up and leaving at dinner one night after waiting over an hour for someone to greet us. Going back to st. Lucia i dont think i will return to the hotel.
Stayed 6 nights in Mar 2025

6/10 Okay

Lenius

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Apart from the rudeness of front staff management. The Wi-Fi sucked
Stayed 3 nights in Jan 2025

8/10 Good

Charles F Eaton

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, reliable beach shuttle.
Stayed 3 nights in Mar 2025

10/10 Excellent

Carlus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

8/10 Good

mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great atmosphere, friendly and welcoming staff. Great location easy access to shops, buses and beaches. Shuttle bus service was free
Stayed 3 nights in Mar 2025

8/10 Good

Vance

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Good shuttle to beach resort.

8/10 Good

Linda

Travelled with partner
Liked: Cleanliness, staff & service
Nice mid level resort, they let us check in several hours early which was really nice. Front desk pleasant and courteous luggage storage. Decent breakfast included. Walking distance to grocery stores and restaurants.
Stayed 1 night in Mar 2025

6/10 Okay

Hyginus

Stayed 1 night in Mar 2025

10/10 Excellent

Kaylah, Bronx

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was safe. Staff were friendly. Right around the corner from KFC & other stores. Highly recommended.
Stayed 3 nights in Feb 2025

8/10 Good

mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property location is ideal for traversing the island, dining and shopping. Close to the beach
Stayed 2 nights in Mar 2025