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Best Western Plus Hotel Stofella

4.0 star property

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View from property
Standard Room, Multiple Beds, Smoking | In-room safe, desk, iron/ironing board, free WiFi
Lobby
Breakfast, lunch, dinner served; Italian cuisine
Lobby

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking available
  • Bar
  • Room service
  • Air conditioning

Explore the area

View in a map
2 Avenida 12-28 Zona 10, Guatemala City, Guatemala, 1010
  • Place, Plaza Fontabella Shopping Center
    ‪2 min walk‬
  • Place, Avenida La Reforma
    ‪3 min walk‬
  • Place, U.S. Embassy in Guatemala
    ‪10 min walk‬
  • Airport, Guatemala City (GUA-La Aurora Intl.)
    ‪3 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Smoking

In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 2 Double Beds, Smoking

8.8 out of 10
Excellent
(9 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, Multiple Beds, Smoking

In-room safe, desk, iron/ironing board, free WiFi

Standard Room, Multiple Beds, Smoking

8.0 out of 10
Very good
(12 reviews)
  • Sleeps 4
  • 2 Double Beds and 1 Single Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Deluxe Room, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 2 Double Beds, Non Smoking

8.8 out of 10
Excellent
(14 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(4 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Bathtub

In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 2 Double Beds, Non Smoking, Bathtub

9.0 out of 10
Wonderful
(21 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, Multiple Beds, Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Standard Room, Multiple Beds, Non Smoking

8.4 out of 10
Very good
(48 reviews)
  • Sleeps 4
  • 2 Double Beds and 1 Single Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Bathtub

In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Non Smoking, Bathtub

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking, Bathtub

Standard Room, 1 Double Bed, Non Smoking, Bathtub | In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 1 Double Bed, Non Smoking, Bathtub

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite, Multiple Beds, Non Smoking, Microwave (with Sofabed)

In-room safe, desk, iron/ironing board, free WiFi

Junior Suite, Multiple Beds, Non Smoking, Microwave (with Sofabed)

7.4 out of 10
Good
(3 reviews)
  • Sleeps 4
  • 1 King Bed, 1 Single Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking | In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 1 Double Bed, Non Smoking

9.0 out of 10
Wonderful
(11 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 King Bed, Smoking

In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Smoking

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Non Smoking

Deluxe Room, 2 Double Beds, Non Smoking | In-room safe, desk, iron/ironing board, free WiFi

Deluxe Room, 2 Double Beds, Non Smoking

8.6 out of 10
Excellent
(7 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed, Non Smoking

Superior Room, 1 King Bed, Non Smoking | In-room safe, desk, iron/ironing board, free WiFi

Superior Room, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 Queen Bed, Non Smoking

Superior Room, 1 Queen Bed, Non Smoking | In-room safe, desk, iron/ironing board, free WiFi

Superior Room, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 2 Double Beds, Non Smoking

Superior Room, 2 Double Beds, Non Smoking | In-room safe, desk, iron/ironing board, free WiFi

Superior Room, 2 Double Beds, Non Smoking

9.0 out of 10
Wonderful
(4 reviews)
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

2 Double Beds, Non-Smoking, Deluxe Room, Flat Screen Television, Mini Bar, Bathrobe

  • Sleeps 4

1 King Bed, Non-Smoking, Deluxe Room, Flat Screen Television, Mini Bar, Bathrobe

  • Sleeps 2

1 Double Bed, Non-Smoking, Flat Screen Television, Coffee Maker, Iron And Ironing Board, Hairdryer

  • Sleeps 2

2 Double Beds, Non-Smoking, Flat Screen Television, Coffee Maker, Iron And Ironing Board, Hairdryer

  • Sleeps 4

Junior 1 King 1 Single And Sofabed Suite Microwave Mini Bar Non Smoking

  • Sleeps 4

1 King Bed, Non-Smoking, Flat Screen Television, Coffee Maker, Iron And Ironing Board, Hairdryer

  • Sleeps 2

2 Double 1 Single Bed, Non-Smoking, Flat Screen Television, Coffee Maker, Iron And Ironing Board, Hairdryer

  • Sleeps 4

1 Double Bed, Non-Smoking, Standard Room, Flat Screen Television, Bathtub

  • Sleeps 2

2 Double Beds, Non-Smoking, Standard Room, Flat Screen Television, Bathtub

  • Sleeps 4

1 King Bed, Non-Smoking, Standard Room, Flat Screen Television, Bathtub

  • Sleeps 2

2 Double Beds, Non-Smoking, Superior Room, Mini Bar, Iron And Ironing Board

  • Sleeps 4

Superior King Room

  • Sleeps 2

Superior Queen Room

  • Sleeps 2

2 Double Beds, Smoking Room, Flat Screen Television, Coffee Maker, Iron and Ironing Board, Hairdryer

  • Sleeps 4

2 Double 1 Single Bed, Smoking Room, Flat Screen Television, Coffee Maker, Iron and Ironing Board, Hairdryer

  • Sleeps 4

1 King Bed, Smoking Room, Flat Screen Television, Coffee Maker, Iron and Ironing Board, Hairdryer

  • Sleeps 2

Standard Room, 2 Double Beds, Non Smoking, Bathtub

  • Sleeps 4

Standard Room With Double Bed-Non-Smoking

  • Sleeps 2

Standard King Room-Non-Smoking

  • Sleeps 2

View all photos for Double Room Standard

In-room safe, desk, iron/ironing board, free WiFi

Double Room Standard

  • Sleeps 2

View all photos for Triple Room Standard

In-room safe, desk, iron/ironing board, free WiFi

Triple Room Standard

  • Sleeps 3

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About this property

Best Western Plus Hotel Stofella

Hotel in Guatemala City with free breakfast and fitness centre
Along with a restaurant, this hotel has a fitness centre and a bar/lounge. Free buffet breakfast and free WiFi in public areas are also provided. Other amenities include a snack bar/deli, a 24-hour business centre and self parking. Housekeeping is available on request.
Best Western Plus Hotel Stofella offers 100 air-conditioned accommodations with a safe and a hairdryer. 49-inch Smart televisions come with premium digital channels. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This Guatemala City hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. In-room massages, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.
The free breakfast at Best Western Plus Hotel Stofella gets high marks from our customers. During your stay, you're just a quick walk from Avia Mall. Enjoy features like free WiFi in public areas, plus a restaurant and a gym.
  • Free buffet breakfast offered
  • Free WiFi
  • Enjoy Italian cuisine while dining at Trattoria Veneciana
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance and a porter
  • On-site recreation includes a gym
  • Guests have great things to say about the breakfast and the location
  • 10 minutes by foot from U.S. Embassy in Guatemala and a 4-minute drive from La Aurora Zoo
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is served. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business centre and meeting rooms. A fitness centre, a vending machine, and multilingual staff are also featured at the business-friendly Best Western Plus Hotel Stofella. Parking is available for a fee.

Smoking is allowed in designated areas at this 4-star Guatemala City hotel.

Guests are served a free buffet breakfast. An additional breakfast is available daily for a fee.
Trattoria Veneciana – This restaurant specialises in Italian cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (GTQ 40 per night)

Food and drink

  • Free buffet breakfast
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Trattoria Veneciana

Things to do

  • Golf
  • Gym

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Computer station
  • Conference space
  • Meeting rooms

Outdoors

  • Garden

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path of travel

More

  • 4 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Living plant wall
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reusable cups
  • Reusable tableware
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 49-inch smart TV with premium digital channels

Food and drink

  • Limited room service
  • Tea bags/instant coffee

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Water-efficient showers
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Best Western Plus Hotel Stofella

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding. Children may not be eligible for complimentary breakfast.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: GTQ 40 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Children may not be eligible for complimentary breakfast.
  • Pets and service animals are not allowed on site.

Property is also known as

Stofella Hotel Guatemala City
Stofella Hotel Guatemala City
Stofella Hotel Guatemala City
Stofella Hotel Guatemala City
Stofella Hotel Guatemala City
Stofella Hotel Guatemala City
Stofella Hotel Guatemala City
Stofella Hotel Guatemala City
Stofella Hotel Guatemala City
Stofella Hotel Guatemala City
Stofella Hotel Guatemala City
Stofella Hotel Guatemala City
Stofella Hotel Guatemala City
Hotel Stofella Guatemala
Plus Stofella Guatemala City
Best Western Plus Hotel Stofella Hotel
Best Western Plus Hotel Stofella Guatemala City
Best Western Plus Hotel Stofella Hotel Guatemala City

Best Western Plus Hotel Stofella Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 625 out of 1004 reviews
Rating 8 - Good. 225 out of 1004 reviews
Rating 6 - Okay. 84 out of 1004 reviews
Rating 4 - Poor. 26 out of 1004 reviews
Rating 2 - Terrible. 44 out of 1004 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente y el mejor servicio.
Stayed 1 night in Aug 2025

10/10 Excellent

Raquel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is excellent and very clean. The bilingual staff at the front desk was an added bonus, they were very helpful, friendly and knowledgeable of the area. The location is prime, many restaurants available to choose from and a short walk to an upscale shopping mall.
Stayed 4 nights in Aug 2025

8/10 Good

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast. Beds were comfortable
Stayed 1 night in Jul 2025

10/10 Excellent

Onelia

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel
Stayed 1 night in Jul 2025

10/10 Excellent

LEONEL

Stayed 1 night in Aug 2025

10/10 Excellent

Jose

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Aug 2025

8/10 Good

Daniel, San Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 1 night in Jul 2025

10/10 Excellent

Claribel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El personal es muy atento, es muy limpio todo. La cama mia fue comfortable. Esta ubicado en un area que puedes hacerlo todo caminando, diferentes tipos de restaurantes. Muchas gracias a todo el personal.
Stayed 5 nights in Aug 2025

8/10 Good

Noel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2025

10/10 Excellent

Victor Julio

Liked: Cleanliness, staff & service, property conditions & facilities
Gracias mil por todas sus atenciones durante mi estadia
Stayed 2 nights in Jul 2025

8/10 Good

Maria Del Carmen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

vanessa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gracias a todos por hacer mi estadia muy grata
Stayed 5 nights in Jul 2025

10/10 Excellent

Jane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

JOHN, ORLANDO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel I stayed there before the Pandemic back in FEB 2020 and just a bit ago in JUL 2025. Nice people, kind of a classic feel to it, quiet, not a bunch of kids running around making noise, and in a nice area District 10 in Guatemala City. Close to Oakland Mall and Fontibon Plaza both are nice, fairly upscale malls within walking distance and a cute zoo not too far away
Stayed 1 night in Jul 2025

10/10 Excellent

JOHN, ORLANDO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed there before the Pandemic way back in FEB 2020. I returned in AUG 2025 because I remembered it is a very nice hotel, safe, friendly people, great location!
Stayed 1 night in Jul 2025

8/10 Good

Ricardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Jorge

Stayed 1 night in Jul 2025

10/10 Excellent

Luis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente lugar

Excelente hotel, la mejor ubicación, restaurantes, lugares nocturnos, conectividad, aeropuerto
Stayed 3 nights in Jul 2025

10/10 Excellent

Gilda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
es un gran hotel, muy lindo, solo estuvimos una noche, pero totalmente recomendado
Stayed 1 night in Jul 2025

8/10 Good

Byron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff
Stayed 1 night in Jul 2025

10/10 Excellent

Pablo, Port Saint Lucie FL

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stores near restaurants near
Stayed 2 nights in Jul 2025

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good stay

Hotel clean Easy check in Good breakfast Location ok Young lady dealing with breakfast area in the morning was very welcoming and helpful - premium service, deserves a pay rise for sure! Staff at reception was struggling with english - bit of a shame for an hotel
Stayed 1 night in Jul 2025

10/10 Excellent

Ismael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2025

10/10 Excellent

Kean, Rochester

Travelled with family and small children, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
In distirct with all other hotel, which is not close to old city dustrict. Wonderful buffet breakfast. Hotel helped to arrange a car to the saint lake for 4 hours with price lower than uber.
Stayed 1 night in Jun 2025

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay close to the airport
Stayed 1 night in Jul 2025