Upon arrival property was filthy and unsafe. âWorkersâ were using apartment as walk through. Some windows would not lock and it was communicated to host. She stated she had no other apartments and had no solution. Bedsheets were discolored and had blood stains on them. Communication with property manager was done through WhatsApp vs VRBO app which was a big red flag to begin with. We tried to resolve issues with host, but found no proper solution. We had to rebook to a hotel. As I write this VRBO has not solved or refunded our money. BEWARE!
Marcela property by Cayala was clean, safe and comfortable. She was very open for communication. I will be renting from her in any upcoming Guatemala trip that involves Cayala.
Enjoyed the comfort and view. Quiet and peaceful for our like. Thank you Marcela for the quick response and for the excellent accommodation. Highly recommend.