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Hotel Casa Veranda

3.5 star property
VIP Access

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Breakfast, lunch, dinner served; international cuisine
Master Suite, 2 Double Beds | In-room safe, desk, laptop workspace, blackout curtains
Junior Suites, 2 Double Beds | In-room safe, desk, laptop workspace, blackout curtains
Balcony view
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
12 Calle, 1-24 Zona 10, Guatemala City, Guatemala, 1010
  • Place, Avenida La Reforma
    ‪1 min walk‬
  • Place, Embassy of Mexico in Guatemala
    ‪8 min walk‬
  • Place, Oakland Mall
    ‪13 min walk‬
  • Airport, Guatemala City (GUA-La Aurora Intl.)
    ‪5 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
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  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Junior Suites, 2 Double Beds

Junior Suites, 2 Double Beds | In-room safe, desk, laptop workspace, blackout curtains

Junior Suites, 2 Double Beds

9.4 out of 10
Exceptional
(19 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Master Suite 1 King Bed

Master Suite 1 King Bed | In-room safe, desk, laptop workspace, blackout curtains

Master Suite 1 King Bed

9.2 out of 10
Wonderful
(28 reviews)
  • City view
  • 80 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Master Suite, 2 Double Beds

Master Suite, 2 Double Beds | In-room safe, desk, laptop workspace, blackout curtains

Master Suite, 2 Double Beds

9.2 out of 10
Wonderful
(13 reviews)
  • City view
  • 80 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

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About this property

Hotel Casa Veranda

Along with a restaurant, this smoke-free hotel has a 24-hour fitness centre and a snack bar/deli. WiFi in public areas is free. Additionally, spa services, a meeting room and dry cleaning are on-site.
Hotel Casa Veranda offers 86 air-conditioned accommodations with a safe and free newspapers. Televisions come with cable channels. Accommodation at this 3.5-star hotel has kitchenettes with microwaves, kitchenware and utensils and coffee/tea makers. Rooms have partially open bathrooms. Bathrooms include a bath and hairdryers.

This Guatemala City hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.
Guests can pamper themselves by indulging in the on-site spa services. Services include hot stone massages, sports massages, facials and manicures and pedicures.
Our customers tell us that they can't get enough of the helpful staff at Hotel Casa Veranda. During your stay, you're just a quick walk from Avia Mall. Enjoy features like free WiFi in public areas, plus a restaurant and a 24-hour gym. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Enjoy international cuisine while dining at La Pergola
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes a 24-hour gym
  • Guests really like the accommodation for the cleanliness and spaciousness
  • Steps from Avenida La Reforma and 8 minutes on foot from Embassy of Mexico in Guatemala
  • Airport shuttle service available for a fee
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Along with a restaurant, there's a snack bar/deli on site. WiFi is free in public spaces. An airport shuttle (available on request) is available for a fee. A 24-hour fitness centre, spa services, and multilingual staff are also featured at the business-friendly Hotel Casa Veranda.

This 3.5-star Guatemala City hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:00 AM to 10:00 AM.
La Pergola – This restaurant specialises in international cuisine and serves breakfast, lunch, dinner and light fare. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Return airport shuttle (surcharge) from 4:00 AM to midnight on request
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: USD 18 for adults and USD 9 for children
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • La Pergola

Things to do

  • 24-hour gym
  • Shopping

Family friendly

  • In-room kitchenette
  • In-room microwave
  • Laundry facilities
  • Mini-fridge
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Business services

  • Meeting room

Spa

  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Smooth flooring in public areas
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 12 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Kitchenette
  • Limited room service
  • Microwave
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 55.00
Minimum check-in age - 18

Check-out

Check-out before 1 PM
Late check-out subject to availability
Late check-out fee: USD 35.6

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 55 per pet (varies based on length of stay), plus a one-time cleaning fee of USD 54
  • Only dogs are allowed
  • Maximum 1 (weight limit: 15 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 7 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 100 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 18 for adults and from USD 9 for children
  • Airport shuttle fee: USD 16 per person (one-way)
  • Airport shuttle fee per child: USD 16 (one-way)
  • Pet fee: USD 55 per pet (varies based on length of stay) plus a one-off USD54 cleaning fee
  • Early check-in fee: USD 55.00 (subject to availability)
  • Late check-out fee: USD 35.6 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Hotel Casa Veranda offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 7 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Casa Veranda
Casa Veranda Guatemala
Hotel Casa Veranda Guatemala
Hotel Mercure Casa Veranda
Mercure Casa Veranda
Mercure Casa Veranda Guatemala
Mercure Casa Veranda Guatemala Hotel
Mercure Casa Veranda Hotel
Mercure Guatemala Casa Veranda
Mercure Hotel Guatemala
Mercure Casa Veranda Guatemala Guatemala City
Mercure Guatemala City
Hotel Casa Veranda Guatemala City
Casa Veranda Guatemala City
Hotel Casa Veranda Hotel
Hotel Casa Veranda Guatemala City
Hotel Casa Veranda Hotel Guatemala City

Hotel Casa Veranda Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 650 out of 1003 reviews
Rating 8 - Good. 197 out of 1003 reviews
Rating 6 - Okay. 90 out of 1003 reviews
Rating 4 - Poor. 29 out of 1003 reviews
Rating 2 - Terrible. 37 out of 1003 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Heather

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful views, beautiful rooms with balconies! Very professional staff and extremely friendly! I will be back just to stay here! And the food was amazing! The croquetas and michelada were delicious! Muchas Gracias!!!
Stayed 1 night in Dec 2025

10/10 Excellent

DANIEL GERARD

Liked: Cleanliness, staff & service, amenities
Friendly, professional, helpful, bi-lingual staff. Hotel is in a great, safe location, with much to do and see along the avenues. Close to airport and Casa Veranda offers shuttle service at a very reasonable price. Room was comfortable and clean, absolutely no complaints. Highly recommend a stay here.
Stayed 2 nights in Dec 2025

10/10 Excellent

Virgilio, Addison

Stayed 1 night in Nov 2025

10/10 Excellent

Adriana

Stayed 1 night in Nov 2025

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room very clean, and the staff was nice!
Stayed 1 night in Dec 2025

2/10 Terrible

Marvin, Upland

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We stayed at this hotel for two nights, the first night we checked in at around 23:30 hrs, the se one night we returned at almost midnight. We’ve been traveling for almost a month and by far, this was our worst experience. The room was very cold when we checked in and the heater never worked, it always blew cold air; the following morning we asked for it to be fixed and when we returned at night it didn’t work at all. It was closed to mid night so we didn’t bother calling again. Upon check in there was only 1 towel set, we were told by the front desk guy that it was customary and the guest had to order to get more. There was only 1 pack of coffee for a room with 3 queen beds, and again I was told that coffee was complimentary and if I wanted more it would be $.2.50 per bag/cup. Overall extremely disappointed with the service and the lack of empathy from the employees, with the exception of the security guy.
Stayed 2 nights in Nov 2025

10/10 Excellent

David

Stayed 1 night in Nov 2025

8/10 Good

Marc

Stayed 1 night in Nov 2025

8/10 Good

Mirna E

Liked: Cleanliness, staff & service, amenities
Clean, friendly staff, excellent location.
Stayed 1 night in Nov 2025

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very nice and clean. Staff was super friendly. Very comfortable and enjoyed my stay. Would definitely stay here again.
Stayed 1 night in Nov 2025

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Me gusta mucho hospedarme aquí porque las habitaciones son grandes. Todo está impecable y el servicio al cliente es muy bueno. Tienen cocina las habitaciones y eso me encanta
Stayed 3 nights in Nov 2025

10/10 Excellent

ROBERTO

Stayed 4 nights in Nov 2025

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service
The room, the view and the people.
Stayed 1 night in Nov 2025

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was quiet (even though it was close to the airport), the bed was nice and firm, room was clean and spacious. Staff was helpful
Stayed 1 night in Nov 2025

8/10 Good

John, Houston

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great central location in Downtown. Safe area, clean. Rooms are nice with a full kitchen.
Stayed 1 night in Oct 2025

10/10 Excellent

Richard

Liked: Cleanliness, amenities, property conditions & facilities
Full blast A/C cools the room quickly. Very friendly front desk. Right in the middle of Zone 10.
Stayed 1 night in Nov 2025

10/10 Excellent

Teddy, Fayetteville

Stayed 1 night in Nov 2025

10/10 Excellent

victor

Liked: Cleanliness, staff & service, amenities
Todos son corteces y muy amables. Los cuartos muy espaciosos.
Stayed 1 night in Nov 2025

6/10 Okay

jose, Sacramento

Travelled with family and small children
Parking is very hard
Stayed 2 nights in Nov 2025

10/10 Excellent

Eliecer

Stayed 4 nights in Oct 2025

10/10 Excellent

Lillybell

Stayed 1 night in Nov 2025

10/10 Excellent

thomas w, North Potomac

Business traveller
The hotel changed a bit, the rooms are still beautiful and comfortable.
Stayed 3 nights in Oct 2025

10/10 Excellent

Dannier

Travelled with family
Liked: Cleanliness, property conditions & facilities
Very attentive staff. Clean and well-sorted installations. Good restaurant. Excellent location. Outstanding room design and equipment.
Stayed 5 nights in Oct 2025

10/10 Excellent

Leandro

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 1 night in Oct 2025

8/10 Good

Herberth, Kearny

Liked: Cleanliness
Stayed 1 night in Oct 2025