22 Feb 2024 by Dzung Dinh Viet
Xin chào!Dear Mr. Mario,We sincerely appreciate you taking the time to give your feedback to the community.We are delighted to know that you enjoyed our place. Thank you for your precious words for our service. Rest assured that the compliments will reach the whole team to keep them motivated in maintaining the quality service in the future. Beside, we truly regret to learn that your experience of the tennis course did not meet your expectation and we will surely look into the matter to improve. We look forward to another opportunity to host you at our Vinpearl Resort & Spa Ha Long.Warm regards,Dzung Dinh VietFront Office ManagerVinpearl Resort & Spa Hạ Long
Simply walk outside to feel the sun on your face at the sandy beach. Enjoy the umbrellas and sunloungers for a relaxing day at the beach. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Vinpearl Resort & Spa Ha Long such as a complimentary children's club and an outdoor pool. There are 3 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This luxury resort also offers outdoor tennis courts, a steam room and a fitness centre. Free self parking and valet parking are available. Smoking is allowed in designated areas at this 5-star Ha Long resort.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking , Free valet parking
Vinpearl Resort & Spa Ha Long offers 384 air-conditioned accommodations with minibars and a safe. Rooms open to balconies. 48-inch flat-screen televisions come with cable channels. Bathrooms include a separate bath and shower, dressing gowns, slippers and bidets. This Ha Long resort provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis.
For a fee, guests can enjoy a buffet breakfast daily.
Bay View – This buffet restaurant overlooks the ocean.
Pavilion Restaurant – This restaurant is located by the pool and specialises in Vietnamese cuisine. Open daily.
Akoya Restaurant – This restaurant overlooks the ocean and specialises in Japanese cuisine. Open daily.
24-hour room service is available.
A private beach and an outdoor tennis court are featured at the resort. An indoor pool and an outdoor pool are on site. Other recreational amenities include a sauna and a fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Guests can indulge in a pampering treatment at the resort's full-service spa, Vincharm Spa. Services include facials and body treatments. The spa is equipped with a sauna, a hot tub and a steam room. The spa is open daily.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Birth certificates for children must be presented at check-in. In the absence of birth certificates, child ages will be determined based on their height.
Vinpearl Resort & Spa Ha Long offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 72 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve rollaway/extra beds
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Additional fees may apply to children for items such as bedding and meals and must be paid directly at the hotel.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Guests must contact this property in advance to reserve rollaway/extra beds. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
