The biggest problem that ruin our stay was the lack of customer service and cheap experience. The property manager, particularly Shawna L. Davis, the main point of contact, provided the poor customer experience. In our first night at the house we hardly slept, as the A/C was extremely hot, set at 78F. The next day we reach out to Shawna, main point of contact, asking for the A/C to please be adjusted to 70 or no more than 72F as we cannot adjust it as it was locked. The next day we realized it was only adjusted to 74F, and when I inquire why it was not adjusted to the temperature we requested she stated and I quote "As I explained to you, we cannot set it to 70 as I would set it to 73." When I complained in written asking to please adjust the temperature again to no more than 72F, and to please listen to our customer voice, as this felt like a cheap customer experience trying to save money, this is the response I got from her and I quote: "We are not giving you cheap customer service as we accommodate all of our guest and you have a nice home, and we offer great customer service for all of guests. As it was explained in the arrival, you were not to tamper with the pool alarms as you donât tamper with the alarm system either. We will gladly adjust but with the affordable rates we give our customers, and of course the house is well insulated to feel comfortable at 72-73 as all guests like 74." With this non-center customer service response, you get the whole picture: 1) She did not listen to the customer voice 2) She mentioned "as all guests like" and we were bucketed, as one more guest force to follow what she believed was comfortable. 3) The condescending and lack of professionalism used in her communication style. Additionally, the part that generated the most frustration and bad experience was when this representative mentioned not to tamper with the alarm and pool systems when we never used them, not even once as we were gone the whole day in an event and we were using the house to sleep mostly. She even went as far saying: âthere will be a $500 fine as you cannot tamper with the alarm.â When we asked since day one in written, in a professional, polite manner and asking for the alarm to be adjusted. Just so unprofessional, first and worst experience ever. In essence worst customer experience ever provided by an unprofessional representative that has no idea about the true meaning of customer service.