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Gran Palette Hakodate

2.5 star property

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Photo gallery for Gran Palette Hakodate

Gran Suite 6, Non Smoking | Down duvets, desk, blackout curtains, free WiFi
Gran Suite 6, Non Smoking | Private kitchen | Fridge, microwave, electric kettle, cookware/dishes/utensils
Gran Suite 6, Non Smoking | Down duvets, desk, blackout curtains, free WiFi
Exterior
Gran Suite 6, Non Smoking | Private kitchen | Fridge, microwave, electric kettle, cookware/dishes/utensils

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Laundry room

Explore the area

View in a map
1-1 Otemachi, Hakodate, Hokkaido, 040-0064
  • Place, Kanemori Red Brick Warehouse
    ‪9 min walk‬
  • Place, Hakodate Morning Market
    ‪9 min walk‬
  • Place, Hakodate Ropeway
    ‪14 min walk‬
  • Airport, Hakodate (HKD)
    ‪21 min drive‬

Room options

View all photos for Standard Twin, Non Smoking

Standard Twin, Non Smoking | Down duvets, desk, blackout curtains, free WiFi

Standard Twin, Non Smoking

9.6 out of 10
Exceptional
(8 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

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About this property

Gran Palette Hakodate

Along with a microwave in a common area, this smoke-free hotel has laundry facilities and free Wi-Fi in public areas. Other amenities include a vending machine. Housekeeping is available on request.
Gran Palette Hakodate offers 40 air-conditioned accommodations with complimentary bottles of water and complimentary slippers. Beds feature down duvets. 35-inch flat-screen televisions come with digital channels. Bathrooms include bidets and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and telephones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Our customers tell us that they can't get enough of the helpful staff at Gran Palette Hakodate. During your stay, you're just a quick walk from Hakodate City Hall. Enjoy features like free WiFi in public areas and laundry facilities.
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Amenities include laundry facilities, a lift and a vending machine
  • Within a 15-minute walk of Kanemori Red Brick Warehouse and Hakodate Ropeway
As a guest of Gran Palette Hakodate, you'll find a vending machine, laundry facilities, and a lift. WiFi is free in public spaces.

This Hakodate hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (JPY 700 per night)

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Shared microwave
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping on request

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair-accessible path to lift

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bidet
  • Hair dryer
  • Shampoo
  • Slippers
  • Toilet paper
  • Towels provided

Entertainment

  • 35-inch flat-screen TV with digital channels

Food and drink

  • Cookware, dishware, and utensils
  • Electric kettle
  • Free bottled water
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Heating
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 10:00 PM
Minimum check-in age - 15

Check-out

Check-out before 10:00 AM

Special check-in instructions

The front desk is open daily from 8:30 AM - 11:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100-10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: JPY 700 per night (164 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 8:30 AM - 11:00 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

We should mention

  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.

Property is also known as

Gran Palette Hakodate Hotel
Gran Palette Hakodate Hakodate
Gran Palette Hakodate Hotel Hakodate

Gran Palette Hakodate Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 85 out of 145 reviews
Rating 8 - Good. 40 out of 145 reviews
Rating 6 - Okay. 15 out of 145 reviews
Rating 4 - Poor. 3 out of 145 reviews
Rating 2 - Terrible. 2 out of 145 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Randall

Liked: Cleanliness, staff & service, amenities
Clean, quiet, comfy, nice staff, well located, good sized room.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed it all, great reception.
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Idy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very friendly and there is a great pantry area to make coffee & drink. My family enjoyed a lot.
Stayed 2 nights in Apr 2025
Verified

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel room is spacious and family friendly! My family enjoyed our stay very much. The staff are friendly and provided great service.
Stayed 1 night in Jun 2024
Verified

10/10 Excellent

Fang

Liked: Cleanliness, staff & service, property conditions & facilities
Cute place Awesome
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

David

Liked: Cleanliness, room comfort

Good location

Short tram ride from the station and near the centre of the key sights.
Stayed 2 nights in Oct 2024
Verified

10/10 Excellent

albert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent bed
Stayed 2 nights in Dec 2024
Verified

10/10 Excellent

Vicky

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a lovely stay! Hotel offer free coffee and hot chocolate at lobby during cold winter time! Love to come back again!
Stayed 3 nights in Dec 2023
Verified

10/10 Excellent

hayato

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best staff, great experience!
Stayed 4 nights in Jul 2023
Verified

10/10 Excellent

Changyu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staffs are very friendly, the room is very clean. Hotel location is convenient to walk around Hakodate. They also offer parking service for ¥500 per night just across from the hotel. Overall very nice stay!
Stayed 3 nights in Oct 2024
Verified

8/10 Good

lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Nice an quiet

The staff are very friendly. The hotel is close to the tram line and convenient to the main stain. The bed is hard as a rock. They need blackout curtains. They have laundry facilities which is nice.
Stayed 4 nights in Aug 2025
Verified

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We travelled with dog and the staff are very accommodating and friendly. Convenient to go station or sightseeing places. Little choices for restaurants, but taking the tram 2-3 stops to the station you will have more options.
Stayed 1 night in May 2024
Verified

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic helpful staff Yano helping us check in, even though our trip and arrival was delayed. Made very welcome and was very helpful.
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the room is big and clean
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Clean property and eco friendly! Will be back
Stayed 2 nights in Apr 2024
Verified

8/10 Good

Jean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was really friendly and helpful :) Room was also spacious which I appreciated after living in tiny rooms in hotels in Tokyo.... You do need to take the tram to get to the hotel (or rather it's about 20mins walk from Hakodate station and you'll pass by the residential area). Overall it was a good experience especially for the price!
Verified

8/10 Good

Connie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs are very polite and super nice. The room is big and comfortable but the bath room is very small. Location is so and so as the surrounding is a bit too quiet and a bit dark.
Stayed 1 night in Aug 2024
Verified

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A Texan in Hakodate

Difficult in snow with luggage from/to train station. Many passengers places don’t take CC’s and ATMs did not take our ATM cards. Overall was a good stay with visit to gondola.
Stayed 3 nights in Dec 2024
Verified

8/10 Good

Ka Chun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick respond. Always provide good service to us. The room is big and comfortable. Facility is more than enough for living. Closed to the train station. Few minutes walk can reach the famous sight-seeing places and JR station. We should reserve this hotel again in the next trip.
Stayed 2 nights in Jul 2024
Verified

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very pleasant stay. The lady at the front desk was super nice and helpful. Communication in English language was very easy and we liked that the hotel had prepared some information material in English. The rooms were a bit dated but totally clean. The hotel is located near a tram stop which is very convenient and even the train station is within walking distance. At night the surrounding area is very quiet. No restaurants around but there are some convenience stores. The rooftop area is amazing!
Stayed 1 night in Oct 2024
Verified

10/10 Excellent

Yuet-Lin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good except the window insulations send to be not perfect. We could hear the wind howling and had cold air in.
Stayed 1 night in Nov 2023
Verified

10/10 Excellent

Sawit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The incredibly warm hotel in Hakodate.

I had a great experience staying at Gran Palette Hakodate. I arrived on a day when a fierce storm was raging. Although the walk from the tram stop to the hotel wasn’t far in distance, it felt incredibly long due to the heavy snow, which left me a bit exhausted. Once I got inside the hotel, however, I was greeted by staff who were full of energy and dedication. They welcomed me warmly, and even though there was a slight language barrier, it wasn’t a problem at all. The check-in process was extremely smooth and convenient. The room was spotless, spacious, and boasted a stunning view from the window. The rooftop smoking area also offered a great view—not only is it perfect for smoking, but it’s also an ideal spot for taking beautiful photos. I’d definitely love to come back and stay here again if I ever return to Hakodate.
Stayed 2 nights in Feb 2025
Verified

10/10 Excellent

YUSUKE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
また利用したい。
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Chihiro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ラウンジでのドリンクサービスが何回でも利用でき、子ども用にソフトドリンクも出してもらえたのが良かったです。部屋も狭くなく、清潔感ありました。函館駅や観光スポットへのアクセスも良く、利用して良かったです。 ペット連れで利用出来るということで、ワンちゃんがいましたが、鳴き声が聞こえることもなく、特に気にならなかったです。
Stayed 1 night in Aug 2025
Verified

6/10 Okay

TERATA

Liked: Cleanliness, staff & service, amenities
スタッフさんがとても良い
Stayed 1 night in Jul 2025