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Hotel Heart Inn

3.0 star property

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Photo gallery for Hotel Heart Inn

Traditional Quadruple Room | Desk, free WiFi, bed sheets
Lobby
Traditional Quadruple Room | Desk, free WiFi, bed sheets
Exterior detail
Reception

Reviews

7.4 out of 10
Good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Breakfast available
  • Laundry room
  • Housekeeping

Explore the area

View in a map
13-7 Shinonomecho, Hakodate, 040-0036
  • Place, Hakodate City Hall
    ‪3 min walk‬
  • Place, Hakodate Morning Market
    ‪6 min walk‬
  • Place, Ekini Fish Market
    ‪8 min walk‬
  • Airport, Hakodate (HKD)
    ‪11 min drive‬

Room options

View all photos for Twin Room, 2 Bedrooms

Twin Room, 2 Bedrooms | Desk, free WiFi, bed sheets

Twin Room, 2 Bedrooms

  • City view
  • 20 sq m
  • 2 bedrooms
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Double Room

Double Room | Desk, free WiFi, bed sheets

Double Room

  • City view
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Economy Double Room

Economy Double Room | Desk, free WiFi, bed sheets

Economy Double Room

  • City view
  • 10 sq m
  • Sleeps 2
  • 1 Large Single Bed

View all photos for Traditional Quadruple Room

Traditional Quadruple Room | Desk, free WiFi, bed sheets

Traditional Quadruple Room

  • City view
  • 17 sq m
  • Sleeps 4
  • 4 Single Futons

View all photos for Single Room

Single Room | Desk, free WiFi, bed sheets

Single Room

  • City view
  • 10 sq m
  • Sleeps 1
  • 1 Single Bed

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About this property

Hotel Heart Inn

Dry cleaning, laundry facilities and a 24-hour front desk are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, free newspapers, a TV in a common area and a front desk safe are on-site.
Hotel Heart Inn offers 29 accommodations with complimentary slippers and a hairdryer. Flat-screen televisions are featured in guestrooms.

Bathrooms include a combined bath/shower unit with a deep soaking bath, bidets, toilets with an electronic bidet and complimentary toiletries. This Hakodate hotel provides complimentary wired and wireless Internet access. Housekeeping is provided on a daily basis.

During your stay at Hotel Heart Inn, you're just a quick walk from Hakodate City Hall. You'll find features such as free WiFi in public areas and free self-parking, plus breakfast (surcharge).
  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • Continental breakfast offered for a fee
  • Amenities include free newspapers in reception, a front desk safe and laundry facilities
  • 6 minutes by car from Fort Goryokaku and 6 minutes from Yunokawa Onsen
As a guest of Hotel Heart Inn, you'll find a vending machine, complimentary newspapers in the lobby, and laundry facilities. WiFi is free in public spaces. Hotel Heart Inn also features dry cleaning/laundry services, a front desk safe, and a television in common area. Limited free parking is available on a first-come, first-served basis.
Guests can enjoy continental breakfast for a fee.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking

Food and drink

  • Continental breakfast available for a fee: JPY 1,080 for adults and JPY 1,080 for children

Things to do

  • TV in common areas

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Accessibility

  • Lift

More

  • 5 floors

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 22-inch flat-screen TV

Food and drink

  • Electric kettle
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight

Check-out

Check-out before 10 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100-10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately JPY 1080 for adults and from JPY 1080 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards
Safety features at this property include a fire extinguisher
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.

Property is also known as

Hotel Heart Inn Hakodate
Heart Hakodate
Hotel Heart Inn Hotel
Hotel Heart Inn Hakodate
Hotel Heart Inn Hotel Hakodate

Hotel Heart Inn Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 17 out of 104 reviews
Rating 8 - Good. 45 out of 104 reviews
Rating 6 - Okay. 34 out of 104 reviews
Rating 4 - Poor. 6 out of 104 reviews
Rating 2 - Terrible. 2 out of 104 reviews

7.6/10

Cleanliness

8.0/10

Staff & service

7.0/10

Property conditions & facilities

Reviews

8/10 Good

Lin

Liked: Cleanliness, staff & service
Stayed 3 nights in Nov 2018

8/10 Good

Chris, Malaysia

Liked: Cleanliness, staff & service
Room is too small and old. But is okay for one night stay.
Stayed 1 night in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely Hotel, highly recommended

Room was comfortable, spacious and welcoming. Highly recommended!
Stayed 1 night in Jul 2018

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Stayed 2 nights in Jun 2018

8/10 Good

Hendry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel location very quiet, maybe because I arrive at night time
Stayed 1 night in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Tidy and comfy stay!

Check in was a breeze and the staff was welcoming. The room, while simple, and a little outdated, was clean and comfortable!
Stayed 1 night in May 2018

10/10 Excellent

Fung Ying

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well worth your money!

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay quite central although in the snow took nearer 20 mins to walk but still good. Non smoking Japanese style room with free tooth brushes razors etc but other rooms on same floor smoking so sleeping at night was hard because smoke smell very strong coming under door. Same with dining room which was a shame. Otherwise good and friendly place to stay.
Stayed 1 night in Dec 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good central location!

Close to train station in a quiet location. 5 mins to the morning market and number of eateries nearby. Comfortable room with views of mount Hakodate.
Stayed 2 nights in Jun 2017

8/10 Good

Thomas

Liked: Cleanliness, staff & service, room comfort

Good place to crash, but lacks personality

Place is satisfactory. There are certainly more attractive places to stay but the place is certainly fine if you need a place to crash for the night. If I was staying two or more nights, I would look elsewhere.
Stayed 1 night in Jun 2017

8/10 Good

Shen Chau

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ok.

Far from tram station but it was ok

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service

No-fuss basic hotel in a central location.

No-fuss, basic hotel which met all our needs. Could be too small though if you have more than 2 standard luggage. As with most Japanese hotels, the room is clean and the staff were very friendly! They even gave us a free packet of bath salt which we really appreciated!

8/10 Good

JOHN WK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convenient

Very nice area. Great place for relaxing.

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convenient hotel with good location

Good location, near to market and tram station.

6/10 Okay

Verified traveller

Quiet hotel

Quiet hotel. Close to hakodate jr station, tram station. But room space is narrow

8/10 Good

Farid, Toronto, Ontario, Canada

Liked: Cleanliness, staff & service, room comfort

Best value for the money and amazing staff

If you're not necessarily looking for "luxury", you can't go wrong with this little hotel. We stayed in a western style room on the first night and in a Japanese style room for a second. The rooms were clean and the bed sheets, too. Japanese style rooms have a characteristic odor that takes a few minutes to get used to (most likely due to the tatami) but they're MUCH more spacious than western style rooms and very comfortable and certainly a unique experience that I recommend, especially if you've never stayed at a "minshuku". Last but certainly not least, the staff is utterly polite, helpful and kind. We were out of words to thank them enough with.

6/10 Okay

Yew Kim

Disliked: Room comfort

cheap hotel near hakodate station

decent but had to sleep with the window open wide as the strong smoking smell of the room

6/10 Okay

Andrew , TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convenient location for exploring Hakodate on foot

Nice place, but perhaps a little overpriced for the quality, which was just average-ok.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort

Nice hotel. No problem not speaking Japanese.

A nice hotel in the middle of Hakodate. The staff were nice, and not speaking Japanese was not a problem.

6/10 Okay

Hang Lun, Hong Kong

Liked: Cleanliness, room comfort
Overall pleasant, though I wish there could be breakfast provided. But considering it is a budget choice I won't complain. The hotel is clean and located in a quiet neighbourhood just around 5 minutes walk from the Hakodate JR station. Very convenient.

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities

消臭お願いします

駅から歩いて10分程度。周囲は静かで非常に良い。 清潔感はあるが、消臭が不十分なせいか臭いがする。
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018

8/10 Good

Kam Yiu

Liked: Cleanliness, staff & service

首次入住感受。

這酒店步行前往景點都ok。 泊車位置就在酒店旁。 搬運行李到升降機就要上數級。 雙人房間的床size，對於夫婦來說都可以接受。 在房間內有足夠空間打開一個28吋的行李箱。
Stayed 2 nights in Oct 2018

8/10 Good

Hitoshi

Liked: Cleanliness, room comfort
主要な観光地に徒歩で行ける距離で便利だった。駐車場も停めやすかった。
Stayed 1 night in Oct 2018

8/10 Good

yosshy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

静かに落ち着けるホテル

適度な広さで、落ち着いたホテルでした。 フロントの方の説明も丁寧で、室内も清潔に清掃されていました。
Stayed 3 nights in Sep 2018