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Aura Tachibana

Property class: 4

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Photo gallery for Aura Tachibana

A corridor with illuminated pillars and a wooden floor, leading to a seating area with sofas and a coffee table.
Creator video
A modern indoor pool with a wooden ceiling and glass walls, offering views of a garden and outdoor seating area.
A spa area with a hot tub, a pool, and a covered seating area.
A spa area with a hot tub, wooden deck, and a view of a green landscape.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Business services
  • Bar

Explore the area

View in a map
Yumoto 574, Hakone, Kanagawa-ken, 250-0311
  • Place, Hakone Hot Springs
    ‪1 min walk‬
  • Place, Fuji-Hakone-Izu National Park
    ‪1 min walk‬
  • Place, Hakone Toy Museum
    ‪10 min walk‬

Room options

View all photos for Standard Tower Japanese style room, Non-smoking

A traditional Japanese room with tatami flooring, a low table, two chairs, and a sliding door leading to a balcony with a view of greenery.

Standard Tower Japanese style room, Non-smoking

  • Mountain view
  • 40 sq m
  • Sleeps 6
  • 6 Single Futons
  • Free Wi-Fi

View all photos for [Adult Only] Luxury Tower Twin Room with Open-air Bath Non-smoking

A modern hotel room with a glass-enclosed shower, a sofa, a bed with white bedding, and a wooden floor.

[Adult Only] Luxury Tower Twin Room with Open-air Bath Non-smoking

10.0 out of 10
Exceptional
(3 reviews)
  • Mountain view
  • 39 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for [Adult Only] Luxury Tower Deluxe Twin Room with Open-air Bath Non-smoking

A hotel room with two beds, a sofa, a TV, and a desk.

[Adult Only] Luxury Tower Deluxe Twin Room with Open-air Bath Non-smoking

10.0 out of 10
Exceptional
(1 review)
  • Mountain view
  • 47 sq m
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for [Adult Only] Luxury Tower Japanese-Western style room with open-air bath, Non-smoking

A modern interior with a wooden table and chairs, large sliding glass doors, and a view of greenery outside.

[Adult Only] Luxury Tower Japanese-Western style room with open-air bath, Non-smoking

10.0 out of 10
Exceptional
(12 reviews)
  • Mountain view
  • 58 sq m
  • Sleeps 4
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Room

Living area | TV

Room

  • Sleeps 4
  • Free Wi-Fi

View all photos for Deluxe Twin Room With Private Open-air Bath

In-room safe, soundproofing, free WiFi, bed sheets

Deluxe Twin Room With Private Open-air Bath

  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Twin W/Open-air Onsen Kaze No Yakata

Living area | TV

Twin W/Open-air Onsen Kaze No Yakata

  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Tower Japanese Room Twin Bed, Non-smoking

A traditional Japanese room with tatami flooring, two beds, a wooden table, and a view of the outdoors.

Standard Tower Japanese Room Twin Bed, Non-smoking

10.0 out of 10
Exceptional
(6 reviews)
  • Mountain view
  • 40 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Single Beds and 3 Single Futons
  • Free Wi-Fi

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About this property

Aura Tachibana

2 restaurants, a bar/lounge and a sauna are available at this smoke-free hotel. Free WiFi in public areas, free self parking and free train station pick-up are also provided. Other amenities include conference space, concierge services and a 24-hour front desk.
Aura Tachibana offers 45 air-conditioned accommodations with a safe and complimentary slippers. Guests can surf the web using complimentary wireless Internet access. Bathrooms include a combined bath/shower unit, bidets, complimentary toiletries and hairdryers. Housekeeping is provided on a daily basis.
Recreational amenities at the hotel include a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Public bath/onsen services include an indoor mineral hot spring (onsen) and yukata (Japanese robe). These services feature separate men's and women's areas. There are hot springs on site.
Our customers tell us that they can't get enough of the helpful staff at Aura Tachibana. During your stay, you're just a quick walk from Hakone Hot Springs. Free WiFi in public areas, free self-parking and free train pick-up service are available.
  • Free WiFi
  • Free self-parking
  • Enjoy a bite to eat at one of the 2 restaurants
  • Services include a concierge, tour or ticket assistance and luggage storage
  • On-site recreation includes hot springs and a sauna
  • Steps from Hakone Hot Springs and 12 minutes by car from Hakone Kowakien Yunessun
  • Free train station pick-up and train station drop-off shuttle service
Aura Tachibana offers its guests hot springs and a sauna. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A library, a terrace, and a vending machine are also featured at Aura Tachibana. A train station pick-up shuttle and A train station drop-off shuttle are free. Limited free parking is available on a first-come, first-served basis.

This 4-star Hakone hotel is smoke free.

Kaze no Yakata – On-site restaurant.
Mori no Yakata – On-site restaurant.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free train station pick-up and drop-off shuttle
  • Free uncovered self parking on site
  • Limited on-site self parking

Food and drink

  • 2 restaurants
  • A bar/lounge

Restaurants on site

  • Kaze no Yakata
  • Mori no Yakata

Things to do

  • Hot springs
  • Library
  • Sauna

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Conference space

Outdoors

  • Garden
  • Terrace

Spa

  • Hot springs
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Yukata (Japanese robes)

Accessibility

  • Lift

More

  • Ballroom
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • TV

More

  • Air conditioning
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 6:00 PM
Late check-in subject to availability
Late check-in fee for check-in between 10:00 AM and 11:00 AM
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the train station; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests booking half board rates and requiring dinner at the hotel must arrive prior to 6 PM.
This property does not provide vegetarian or halal meals, and most dietary restrictions cannot be accommodated. Guests with food allergies should contact this property in advance.
Guests are requested to contact the property in advance for Yukata and amenity selections.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-in fee for check-in between 10:00 AM and 11:00 AM
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Aura Tachibana offers transfers from the train station. Please contact the property on the number on the booking confirmation with your arrival details prior to travel. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after noon must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.

Property is also known as

Aura Tachibana Inn Hakone
Aura Tachibana Inn
Aura Tachibana Hakone
Aura Tachibana
Aura Tachibana Hotel Hakone-Machi
Aura Tachibana Hotel Hakone
Aura Tachibana Hotel
Aura Tachibana Hotel
Aura Tachibana Hakone
Aura Tachibana Hotel Hakone

Aura Tachibana Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 246 out of 434 reviews
Rating 8 - Good. 131 out of 434 reviews
Rating 6 - Okay. 35 out of 434 reviews
Rating 4 - Poor. 13 out of 434 reviews
Rating 2 - Terrible. 9 out of 434 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Lian Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very attentive, and the meals were masterpieces, both dinner and breakfast. We really enjoyed the rotenburo in the room as well and the futon was very comfortable.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay at Aura Tachibana. The staff were exceptionally helpful and we really felt looked after.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities
The staff were incredible, they made our stay incredibly comfortable
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing. Helpful, welcoming and very attentive and professional. The chef accommodated food allergies and we enjoyed the meals. Ensen was relaxing and wonderful. Thank you for a memorable and enjoyable stay.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Po Yu

Liked: Cleanliness, staff & service, amenities
staff is very courteous and attentive food is wonderful
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was really nice, the hot tub in the room was great, we did not use the public baths so I cannot comment on them. Food was great, good variety and exceptional service. The only negative thing was the towels in the room were very bad, thread bare and worn, totally different than everything else at the hotel.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Emad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent facility. Awesome Japanese food prepared. We do not eat pork and they catered for these needs. The Onsen experience was great.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

shwan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Bairong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I spent one day and one night at this gorgeous place for my trip in Hakone, the stuff were friendly and helpful, they explained every details to me patiently and guid me to my room upon arrival, the room was spacious with a private pool at balcony facing the mountain, it was a shame that I didn’t reserve my dinner but the breakfast was delicious as I was served with traditional Japanese food, it’s a wonderful stay and I am looking forward to coming back.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Thibaut

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and nice Ryokan.
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

maggie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Yusuf

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and kind. The breakfast was really a top notch. The onsen in the balcony was amazing. The hotel is huge. There was nothing to complain.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Carlie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was 10/10. Amazing experience that I will never forget. Make sure you do half board because the food is phenomenal.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome time.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, amenities
The hardware and service form a comfortable and relaxa feeling during the staying.
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Bernadette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very professional staff and very knowledgeable
Private bath with a view
Dessert
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities
Dinner and breakfast were very good in terms of presentation and taste.
Stayed 1 night in May 2025
Verified review

8/10 Good

KING TEEN

Liked: Cleanliness, amenities, property conditions & facilities
The service is excellent. Thank you for your courtesy.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Hany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best stay!

Amazing stay! Hotel room was wonderful with private onsen, great view, wonderful in-room amenities and meal service was one of the best in our lives
Stayed 1 night in Oct 2024
Verified review

8/10 Good

Man Sum

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place, wonderful dinner, friendly services, quiet and clean area.
Verified review

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent services and the spa is awesome!
Verified review

10/10 Excellent

MIRAT

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing stay at Aura Tachibana - super friendly and extremely helpful staff. The food at the hotel was amazing, and the Onsen experience along with some of the most amazing views of beautiful Hakone mountain line - this is a must experience if you are planning to visit Hakone area!
Stayed 1 night in Apr 2025
Verified review

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay. Was well kept and clean.
Stayed 1 night in Oct 2023
Verified review

10/10 Excellent

Chao

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Staff very friendly property is very clean. Food is awesome.