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Hakone Gora KARAKU

4.5 star property

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Photo gallery for Hakone Gora KARAKU

Public bath
Exterior
1 bedroom, in-room safe, free WiFi, bed sheets
Lobby
1 bedroom, in-room safe, free WiFi, bed sheets

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • 24/7 front desk
  • Spa
  • Housekeeping
  • Parking included

Explore the area

Map
1300-8 Gora, Hakone, Kanagawa, 250-0408
  • Hakone Gora Park
    ‪4 min walk‬
  • Hakone Open Air Museum
    ‪11 min walk‬
  • Hakone Kowakien Yunessun
    ‪18 min walk‬

Room options

View all photos for Dinner at 5pm, West Wing Upper Floor - Deluxe Japanese Style Room with Open-air bath, Non Smoking

1 bedroom, in-room safe, free WiFi, bed sheets

Dinner at 5pm, West Wing Upper Floor - Deluxe Japanese Style Room with Open-air bath, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 4
  • 2 Large Single Beds and 2 Single Futons

View all photos for Dinner at 5pm, West Wing - Deluxe Japanese Style Room with Open-air bath, Non Smoking

1 bedroom, in-room safe, free WiFi, bed sheets

Dinner at 5pm, West Wing - Deluxe Japanese Style Room with Open-air bath, Non Smoking

10.0 out of 10
Exceptional
(4 reviews)
  • 56 sq m
  • Sleeps 4
  • 2 Large Single Beds and 2 Single Futons

View all photos for Dinner at 5pm, West Wing Upper Floor - Deluxe Western Style Room with Open-air bath, Non Smoking

1 bedroom, in-room safe, free WiFi, bed sheets

Dinner at 5pm, West Wing Upper Floor - Deluxe Western Style Room with Open-air bath, Non Smoking

  • Sleeps 3
  • 2 Large Single Beds and 1 Single Sofa Bed

View all photos for Dinner at 5pm, West Wing - Deluxe Western Style Room with Open-air bath, Non Smoking

1 bedroom, in-room safe, free WiFi, bed sheets

Dinner at 5pm, West Wing - Deluxe Western Style Room with Open-air bath, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 56 sq m
  • Sleeps 3
  • 2 Large Single Beds and 1 Single Sofa Bed

View all photos for Dinner at 5pm, East Wing Upper Floor - Deluxe Japanese Style Room with Open-air bath, Non Smoking

1 bedroom, in-room safe, free WiFi, bed sheets

Dinner at 5pm, East Wing Upper Floor - Deluxe Japanese Style Room with Open-air bath, Non Smoking

  • Sleeps 4
  • 2 Large Single Beds and 2 Single Sofa Beds

View all photos for Dinner at 5pm, East Wing Upper Floor - Deluxe Western Style Room with Open-air bath, Non Smoking

1 bedroom, in-room safe, free WiFi, bed sheets

Dinner at 5pm, East Wing Upper Floor - Deluxe Western Style Room with Open-air bath, Non Smoking

  • Sleeps 4
  • 2 Large Single Beds and 2 Single Sofa Beds

View all photos for Dinner at 8pm, East Wing - Deluxe Western Style Room with Open-air bath, Non Smoking

1 bedroom, in-room safe, free WiFi, bed sheets

Dinner at 8pm, East Wing - Deluxe Western Style Room with Open-air bath, Non Smoking

10.0 out of 10
Exceptional
(3 reviews)
  • 56 sq m
  • Sleeps 4
  • 2 Large Single Beds and 2 Single Sofa Beds

View all photos for Breakfast Included, East Wing - Deluxe Japanese Style Room with Open-air bath, Non Smoking

1 bedroom, in-room safe, free WiFi, bed sheets

Breakfast Included, East Wing - Deluxe Japanese Style Room with Open-air bath, Non Smoking

  • 56 sq m
  • Sleeps 4
  • 2 Large Single Beds and 2 Single Sofa Beds

View all photos for Dinner at 8pm, East Wing Upper Floor - Deluxe Western Style Room with Open-air bath, Non Smoking

1 bedroom, in-room safe, free WiFi, bed sheets

Dinner at 8pm, East Wing Upper Floor - Deluxe Western Style Room with Open-air bath, Non Smoking

  • Sleeps 4
  • 2 Large Single Beds and 2 Single Sofa Beds

View all photos for Dinner at 5pm, East Wing - Deluxe Japanese Style Room with Open-air bath, Non Smoking

1 bedroom, in-room safe, free WiFi, bed sheets

Dinner at 5pm, East Wing - Deluxe Japanese Style Room with Open-air bath, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 56 sq m
  • Sleeps 4
  • 2 Large Single Beds and 2 Single Sofa Beds

View all photos for Dinner at 8pm, West Wing Upper Floor - Deluxe Western Style Room with Open-air bath, Non Smoking

1 bedroom, in-room safe, free WiFi, bed sheets

Dinner at 8pm, West Wing Upper Floor - Deluxe Western Style Room with Open-air bath, Non Smoking

  • Sleeps 3
  • 2 Large Single Beds and 1 Single Sofa Bed

View all photos for Dinner at 8pm, West Wing Upper Floor - Deluxe Japanese Style Room with Open-air bath, Non Smoking

1 bedroom, in-room safe, free WiFi, bed sheets

Dinner at 8pm, West Wing Upper Floor - Deluxe Japanese Style Room with Open-air bath, Non Smoking

  • Sleeps 4
  • 2 Large Single Beds and 2 Single Futons

View all photos for Breakfast Included, East Wing - Deluxe Western Style Room with Open-air bath, Non Smoking

1 bedroom, in-room safe, free WiFi, bed sheets

Breakfast Included, East Wing - Deluxe Western Style Room with Open-air bath, Non Smoking

  • 56 sq m
  • Sleeps 4
  • 2 Large Single Beds and 2 Single Sofa Beds

View all photos for Breakfast Included, East Wing Upper Floor - Deluxe Japanese Style Room with Open-air bath,NonSmoking

1 bedroom, in-room safe, free WiFi, bed sheets

Breakfast Included, East Wing Upper Floor - Deluxe Japanese Style Room with Open-air bath,NonSmoking

  • Sleeps 4
  • 2 Large Single Beds and 2 Single Futons

View all photos for Dinner at 5pm, East Wing - Deluxe Western Style Room with Open-air bath, Non Smoking

1 bedroom, in-room safe, free WiFi, bed sheets

Dinner at 5pm, East Wing - Deluxe Western Style Room with Open-air bath, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 56 sq m
  • Sleeps 4
  • 2 Large Single Beds and 2 Single Sofa Beds

View all photos for Dinner at 8pm, East Wing Upper Floor - Deluxe Japanese Style Room with Open-air bath, Non Smoking

1 bedroom, in-room safe, free WiFi, bed sheets

Dinner at 8pm, East Wing Upper Floor - Deluxe Japanese Style Room with Open-air bath, Non Smoking

  • Sleeps 4
  • 2 Large Single Beds and 2 Single Sofa Beds

View all photos for BF Included, West Wing Upper Floor- Deluxe Japanese Style Room with Open-air bath, Non Smoking

1 bedroom, in-room safe, free WiFi, bed sheets

BF Included, West Wing Upper Floor- Deluxe Japanese Style Room with Open-air bath, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 4
  • 2 Large Single Beds and 2 Single Futons

View all photos for Dinner at 8pm, West Wing - Deluxe Western Style Room with Open-air bath, Non Smoking

1 bedroom, in-room safe, free WiFi, bed sheets

Dinner at 8pm, West Wing - Deluxe Western Style Room with Open-air bath, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • 56 sq m
  • Sleeps 3
  • 2 Large Single Beds and 1 Single Sofa Bed

View all photos for Breakfast Included, East Wing Upper Floor - Deluxe Western Style Room with Open-air bath,Non-Smoking

1 bedroom, in-room safe, free WiFi, bed sheets

Breakfast Included, East Wing Upper Floor - Deluxe Western Style Room with Open-air bath,Non-Smoking

  • Sleeps 4
  • 2 Large Single Beds and 2 Single Sofa Beds

View all photos for Breakfast Included, West Wing- Deluxe Japanese Style Room with Open-air bath, Non Smoking

1 bedroom, in-room safe, free WiFi, bed sheets

Breakfast Included, West Wing- Deluxe Japanese Style Room with Open-air bath, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 56 sq m
  • Sleeps 4
  • 2 Large Single Beds and 2 Single Futons

View all photos for Dinner at 8pm, East Wing - Deluxe Japanese Style Room with Open-air bath, Non Smoking

1 bedroom, in-room safe, free WiFi, bed sheets

Dinner at 8pm, East Wing - Deluxe Japanese Style Room with Open-air bath, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • 56 sq m
  • Sleeps 4
  • 2 Large Single Beds and 2 Single Sofa Beds

View all photos for BF Included, West Wing Upper Floor - Deluxe Western Style Room with Open-air bath, Non Smoking

1 bedroom, in-room safe, free WiFi, bed sheets

BF Included, West Wing Upper Floor - Deluxe Western Style Room with Open-air bath, Non Smoking

10.0 out of 10
Exceptional
(3 reviews)
  • Sleeps 3
  • 2 Large Single Beds and 1 Single Sofa Bed

View all photos for Breakfast Included, West Wing - Deluxe Western Style Room with Open-air bath, Non Smoking

1 bedroom, in-room safe, free WiFi, bed sheets

Breakfast Included, West Wing - Deluxe Western Style Room with Open-air bath, Non Smoking

9.6 out of 10
Exceptional
(4 reviews)
  • 56 sq m
  • Sleeps 3
  • 2 Large Single Beds and 1 Single Sofa Bed

View all photos for Dinner at 8pm, West Wing - Deluxe Japanese Style Room with Open-air bath, Non Smoking

1 bedroom, in-room safe, free WiFi, bed sheets

Dinner at 8pm, West Wing - Deluxe Japanese Style Room with Open-air bath, Non Smoking

7.0 out of 10
Good
(2 reviews)
  • 56 sq m
  • Sleeps 4
  • 2 Large Single Beds and 2 Single Futons

Similar properties

Exterior

Hakone Kowakien TEN-YU

  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
4.8 out of 5, Exceptional, (1497)
The price is CHF 325
for 1 room
23 Jul - 24 Jul
Hakone Kowakien TEN-YU

About this property

Hakone Gora KARAKU

Luxury hotel with full-service spa and free breakfast
A full-service spa, a restaurant and massage/treatment rooms are available at this smoke-free hotel. Free Japanese breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour front desk and a vending machine are on-site. Change of towels is available on request
Hakone Gora KARAKU offers 70 accommodations with a safe and complimentary bottles of water. 50-inch LCD televisions come with digital channels and Netflix.

Bathrooms include a separate bath and shower with a rainfall showerhead and a hydromassage showerhead, spring water baths, bathrobes and slippers. Guests can surf the web using complimentary wireless Internet access. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

The on-site spa has 2 treatment rooms, including rooms for couples. Services include deep-tissue massages, facials, body wraps and body treatments. The spa is open daily.

Private bath/onsen services include an indoor private bath (in communal space) and an indoor private onsen (in communal space). Public bath/onsen services include an indoor mineral hot spring (onsen) and yukata (Japanese robe).

Our customers tell us that they can't get enough of the helpful staff at Hakone Gora KARAKU. During your stay, you're just a quick walk from Hakone Gora Park. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free Free Japanese breakfast breakfast served daily
  • Free WiFi
  • Free self-parking
  • Enjoy Japanese cuisine while dining at メインダイニング「六つ喜」
  • Treat yourself to deep-tissue massages, facials or body wraps at the spa
  • Amenities include a car charging station, a lift and a terrace
  • Within a 15-minute walk of Hakone Gora Park and Hakone Open Air Museum
Hakone Gora KARAKU offers its guests a full-service spa. There's a restaurant on site. Free breakfast is served daily. WiFi is free in public spaces.

A terrace, a vending machine, and a lift are also featured at the luxury Hakone Gora KARAKU. Free self parking is available.

This 4.5-star Hakone hotel is smoke free.

Guests are served a free Japanese breakfast daily from 7:30 AM to 9:30 AM.
メインダイニング「六つ喜」 – This restaurant specialises in Japanese cuisine and serves breakfast and dinner.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free Japanese breakfast available daily 7:30 AM to 9:30 AM
  • A restaurant

Restaurants on site

  • メインダイニング「六つ喜」

Things to do

  • Full-service spa

Family friendly

  • Baby bath
  • Highchair

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Outdoors

  • Terrace

Full-service spa

  • 2 treatment rooms
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Private indoor bath (no minerals) in communal space
  • Private indoor onsen (mineral springs) in communal space
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Spa open daily
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Lift (90 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Dressing gowns
  • Hair dryer
  • Hydromassage showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Spring water bathtub
  • Toilet paper
  • Toilet with electronic bidet
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 50-inch LCD TV with digital channels
  • Hulu
  • Netflix
  • Streaming services

Food and drink

  • Electric kettle
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 7:00 PM
Late check-in subject to availability
Minimum check-in age - 20

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 2 years old and younger stay free when using existing bedding. Children may not be eligible for complimentary breakfast.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Guests arriving after 7:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children aged 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding. Children may not be eligible for free breakfast.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.

Property is also known as

Hakone Gora KARAKU Hotel
Hakone Gora KARAKU Hakone
Hakone Gora KARAKU Hotel Hakone

Hakone Gora KARAKU Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 132 out of 160 reviews
Rating 8 - Good. 12 out of 160 reviews
Rating 6 - Okay. 10 out of 160 reviews
Rating 4 - Poor. 3 out of 160 reviews
Rating 2 - Terrible. 3 out of 160 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Harrison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you want to treat yourself and stay in one of the best properties and locations in Gora (Hakone), book some time at KARAKU. The rooms, private and guest onsen, amenities, dining, staff, and overall experience was a highlight of our trip. This is a truly special ryokan, and caters perfectly to visitors from all over the globe.
Stayed 2 nights in Mar 2025

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Chih-Ann, Irvine

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and high end
Stayed 2 nights in Apr 2025

10/10 Excellent

Emily

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent one night at this lovely property. I was hesitant given the cost, but it was totally worth it and I highly recommend it. The online images don't do it justice. We loved the room, the food and the staff. The place was very quiet and we could not hear guests in the adjoining rooms. We opted for the traditional kaiseki dinner and Japanese breakfast and thoroughly enjoyed both (the dinner was the best we had in Japan). We also opted for the private onsen on our balcony, which was magnificent. The public onsen was also really nice. If we are lucky enough to get back to Japan, I would spend a minimum of 2 nights here to allow for full-time for relaxation. Don't hesitate! Make a reservation at this awesome place and you will not be disappointed!
Stayed 1 night in Mar 2025

10/10 Excellent

Rachel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was a highlight for us. Our family loved the hot springs tubs, the japanese style clothing they provide for us to wear, and the traditional kaiseki dinner. The hotel was beautiful and the staff was very lovely (so kind and helpful). Would highly recommend. Lots of stuff to do nearby including hiking, skywalk, cable car, and lake cruise. This was a beautiful stop for us between Tokyo and Kyoto.
Stayed 1 night in Apr 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Lijun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best of hotels I have ever stayed. Attention to details is on the next level!
Stayed 2 nights in Apr 2025

10/10 Excellent

Megha

Stayed 1 night in Apr 2025

10/10 Excellent

Deana, Lake Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is top-notch in every way. The rooms were spacious and luxurious. The decorating was tasteful and demure. They treat every guest with great respect. They have an absolutely lovely customer lounge area which provides snacks and drinks as well as wine & beer for their guests. It is a four minute walk to the train and an eight minute walk to the bus. The skin care and toiletries that they have for your use are very high-quality. Because this is a Japanese Rioken they provided three or four sets of clothing that you could wear in the hotel during your stay. Oh yes, they had bath slippers slippers for around the hotel room, and slippers to wear on the patio. Truly, they have thought of everything to make your stay so incredibly comfortable and enjoyable. I would write them a 10 if I could. I wish we had more time to stay there longer it was so lovely and relaxing.
Stayed 2 nights in Mar 2025

10/10 Excellent

Yee Kok, Kuala Lumpur

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort hotel is truly excellent, though the meals included in the room package could be more varied.
Stayed 2 nights in Mar 2025

10/10 Excellent

Patricia

Travelled with partner
Liked: Amenities
This is a top level property! Luxury from check in process to check out. The restaurant and the lounge areas offerings are stellar.
Stayed 1 night in Mar 2025

10/10 Excellent

Jamin

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area! Right next to the train station so easy to get to public transportation. Staff were extremely courteous and attended to my needs. Would come back here again
Stayed 2 nights in Mar 2025

10/10 Excellent

cameron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing! Both inside and out. Views are one of a kind. Rooms are large and spacious. Staff is amazing and so attentive. Well designed. Well cared for.
Stayed 2 nights in Mar 2025

10/10 Excellent

Stacey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at Karaku for one night and were blown away by how beautiful the hotel was and the exceptional service of the staff, most notably Mr. Lee. I booked a West Wing room with open air onsen that included dinner at 5pm. It felt like a good idea at the time because we planned to do the ropeway and pirate boat ride, but unfortunately when we stayed it decided to snow and those activities were closed. The hotel was so helpful in moving our dinner to 7:30pm so we had time to explore. I kind of regretted that though because the amenities and comfort of the hotel were probably the best we’ve ever experienced. The room was amazing, we didn’t want to leave. Complimentary traditional clothing is provided for comfort around the hotel and the dining room (but not required, as there’s no dress code). They also offer a guest lounge that offered complimentary afternoon and morning snacks and beverages. Highly recommend! The diner was top notch, but recommend if you book the meals, research what you’re getting. We paid for a Japanese style breakfast, but decided to pass on it in the morning. We didn’t do enough research, and wouldn’t have included breakfast or dinner in our reservation if we could do it again (sorry, we’re just not huge seafood lovers, and it was primarily all seafood). Highly recommend staying here! It was expensive, but you literally felt like you were living in luxury here, and to have our own private outdoor onsen was amazing.
Stayed 1 night in Mar 2025

10/10 Excellent

XINDING

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is perfect
Stayed 2 nights in Feb 2025

10/10 Excellent

Joey, Garden grove

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love !!! They’re have snacks bar 7am- 11am/ 2pm -8pm ( morning and afternoon tea). I can do it all day even though we had breakfast and diner for 3 nights. You can also enjoy for private onsen with 3 different bath 1h just only 5000 yen.👍😍😆
Stayed 3 nights in Feb 2025

10/10 Excellent

Kooper

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Highlight of our Japan Trip

Incredible stay. Gorgeous property, beautiful rooms, really nice amenities… I really appreciated nice touches to the room like high end skincare and hair care. I loved the really fancy hair dryers in the room and spa! Spending time on our patio in the onsen was so nice. Renting a bigger onsen for a private hour was also a highlight. The kaiseki dinners and traditional Japanese breakfasts were really delightful. The guest lounge with complimentary snacks and drinks was a nice touch. Proximity to the Gora station, shrine, open air museum and owakudani was also wonderful.
Stayed 2 nights in Feb 2025

10/10 Excellent

cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Love the place!! Will come back for sure next time
Stayed 1 night in Feb 2025

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The kaiseki was incredible. Staff was extremely professional, helpful and nice. The property itself is beautiful, and the onsen itself was clean, modern, and had an amazing view.
Stayed 1 night in Feb 2025

10/10 Excellent

Hatem

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

Elizabeth

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place for a retreat, luxury stay that catered to small children even the meals were tailored for them. Loved our room with our private onsen
Stayed 2 nights in Jan 2025

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect! The hotel grounds and facilities were immaculate. The room was gorgeous and the view fantastic. The lounge was quiet and comfortable. But it was the staff that made this the best stay ever. They were professional, courteous, and super attentive to every detail. The highlight of our Japan trip
Stayed 1 night in Nov 2024

10/10 Excellent

Wendy, Skillman

Stayed 2 nights in Nov 2024

4/10 Poor

Haofu

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Kaiseki dinner was probably one of the worst meals we've had in Japan. I got food poisoning and threw up several times after. If you read reviews carefully, I'm not alone unfortunately. Hotel is relatively new and centrally located, rooms are nice but a big reason to go to a hotel like this is the food which was very disappointing. There are many better options, especially at this price point.
Stayed 1 night in Nov 2024