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Kagetsuen

2.5 star property

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Public bath
Comfort Twin Room, Non Smoking, Garden View (With Tatami Area) | View from room
Garden
Ballroom
Daily buffet breakfast for a fee

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available

Explore the area

View in a map
SENGOKUHARA, 1244, Hakone, Kanagawa Prefecture, 250 0631
  • Place, Sengokuhara Onsen
    ‪1 min walk‬
  • Place, Fuji-Hakone-Izu National Park
    ‪1 min walk‬
  • Place, Hakone Visitor Center
    ‪9 min walk‬

Room options

View all photos for Comfort Twin Room, Non Smoking, Garden View (With Tatami Area)

Comfort Twin Room, Non Smoking, Garden View (With Tatami Area) | Desk, free WiFi

Comfort Twin Room, Non Smoking, Garden View (With Tatami Area)

  • Garden view
  • Sleeps 4
  • 2 Single Beds and 2 Single Futons
  • Free Wi-Fi

View all photos for Deluxe Twin Room, Non Smoking

Deluxe Twin Room, Non Smoking | Desk, free WiFi

Deluxe Twin Room, Non Smoking

  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Japanese Room, Non Smoking

Japanese Room, Non Smoking | Desk, free WiFi

Japanese Room, Non Smoking

  • Sleeps 3
  • 3 Single Futons
  • Free Wi-Fi

View all photos for Renovated Room with Tatami Area and Garden View, Non Smoking

Renovated Room with Tatami Area and Garden View, Non Smoking | Desk, free WiFi

Renovated Room with Tatami Area and Garden View, Non Smoking

  • Garden view
  • 42 sq m
  • Sleeps 4
  • 2 Single Beds and 2 Single Futons
  • Free Wi-Fi

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About this property

Kagetsuen

A restaurant, a sauna and a garden are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, gift shops/newsstands, a front desk safe and a banquet hall are on-site.
Kagetsuen offers 62 air-conditioned accommodations with complimentary slippers and a hairdryer. Flat-screen televisions are featured in guestrooms. Bathrooms include bidets, complimentary toiletries and children's slippers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Services include massages. Public bath/onsen services include an indoor mineral hot spring (onsen) and yukata (Japanese robe). These services feature separate men's and women's areas. There are 2 indoor/outdoor hot springs open between 2:00 PM and 11:30 PM. The temperature in the hot springs is set to 106°F.
During your stay at Kagetsuen, you're just a quick walk from Hakone Visitor Center. Free WiFi in public areas, free self-parking and a restaurant are available.
  • Free WiFi
  • Free self-parking
  • Enjoy a bite to eat at the restaurant
  • Buffet breakfast served daily for a fee
  • Amenities include a front desk safe, 3 meeting rooms and a gift shop
  • On-site recreation includes hot springs, a sauna and a golf driving range
  • 6 minutes by car from Ōwakudani and 11 minutes from Lake Ashi
There's a restaurant on site. Public spaces have free WiFi. Kagetsuen offers its guests hot springs and a sauna. There are 3 meeting rooms available. A vending machine, gift shops/newsstands, and a garden are also featured at Kagetsuen. Self parking is free.

Smoking is allowed in designated areas at this Hakone hotel.

For a fee, guests can enjoy a buffet breakfast daily from 7:30 AM to 9:00 AM.
Kagetsuen has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 7:30 AM to 9:00 AM for a fee: JPY 2,200 for adults and JPY 1,540 for children
  • A restaurant

Things to do

  • 2 indoor/outdoor hot springs
  • Golf driving range
  • Sauna
  • Shopping

Family friendly

  • In-room refrigerator

Conveniences

  • Gift shop/newsstand
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • 3 meeting rooms

Outdoors

  • Garden
  • In a national park

Spa

  • 2 indoor hot springs
  • 2 indoor/outdoor hot springs
  • Hot springs open from 2:00 PM - 11:30 PM
  • Hot springs water temperature - 41 ºC
  • Massage
  • Public indoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Wheelchair-accessible path to lift
  • Wheelchairs on site

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bathroom

  • Bidet
  • Children's slippers
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Electric kettle
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Heating
  • Phone
  • Window screens

Policies

Check-in

Check-in time starts at 3 PM
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 6 AM - 10 PM
Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools
Guests booked in Half Board rates must check-in by 7 PM to receive dinner.

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately JPY 2200 for adults and from JPY 1540 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 6 AM - 10 PM.
Front desk staff will greet guests on arrival at the property.

We should mention

  • Hot springs access available from 2:00 PM to 11:30 PM.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.

Property is also known as

Kagetsuen Hotel Hakone
Kagetsuen Hotel
Kagetsuen Hakone
Kagetsuen Hotel
Kagetsuen Hakone
Kagetsuen Hotel Hakone

Kagetsuen Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 30 out of 66 reviews
Rating 8 - Good. 24 out of 66 reviews
Rating 6 - Okay. 8 out of 66 reviews
Rating 4 - Poor. 4 out of 66 reviews
Rating 2 - Terrible. 0 out of 66 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Aleksei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cozy place on Hakone

Comfy room. On good weather you can see Mt. Fuji from some rooms. We really enjoied private onsen.Tasty breakfest with various options.
Stayed 2 nights in Feb 2025
Verified

8/10 Good

bamdad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is near the bus station and a fair distance from the main city restaurants. The rooms were decent in terms of cleanliness and spacious enough.
View from the room
Stayed 2 nights in Oct 2024
Verified

8/10 Good

Kasin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Onsen Lover

Good thing about this hotel is you can have onsen and private onsen for compliment
Stayed 1 night in Apr 2018
Verified

6/10 Okay

Martin

Disliked: Cleanliness
A place stuck in time but not in a good way I recommend to skip if you can afford better places in the area, the room was old and lack of proper maintenance ex: the AC filters were full of dust, the carpet had stains and the celling of the bathroom had a mold spot. On top of that, we felt that the clerk at the reception refereded to us as "gaijin" in a disrespectful way when we book for the diner.
Stayed 2 nights in Sep 2024
Verified

8/10 Good

Heesun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
좀 외진데 있어서 걱정은 했지만 숙소는 방도 크고 좋았습니다. 일본식 느낌은 숙소고 유카타랑 수건, 찻잔세트가 준비되어있었어요. 첫날은 방이 좀 추워서 말씀 드리니 바로 방 바꿔주셨고 둘째날은 좀 덜 추웠어요. T노선 버스정류장 바로 앞이고 도겐다이항까지 버스로 2분거리입니다. 4인가족 가성비는 좋았어요~
Stayed 2 nights in Feb 2025
Verified

8/10 Good

SAORI

Liked: Staff & service, room comfort

あいにくの天気でしたがお風呂を満喫！

温質もよくお部屋も快適でした。窓ガラスに子供の手跡があったり掃除には気になったところもありましたが、サービスもアットホームで個室温泉が無料で利用できたり、バイキングも大満足でした。
Stayed 1 night in Oct 2024
Verified

10/10 Excellent

satomi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
お部屋も清潔で広くてゆっくり出来ました！ お風呂も硫黄泉で肌もツルツルに。 スタッフの方達の対応も良く安心して利用出来ました。是非また箱根に行く時は利用させていただきます！
Stayed 1 night in Aug 2024
Verified

4/10 Poor

Jesus

Disliked: Cleanliness, property conditions & facilities
Las instalaciones se ven viejas, descuidadas y sucias. Solo habia habitaciones para fumadores disponibles por lo que el olor era insoportable. La habitacion se veia descuidada con algunas zonas con polvo y telarañas, la cortina de la regadera tenia moho. Para desayunar o cenar tienes que hacer reservación de otra manera hay una tienda con pocas opciones de comida instantánea. El personal del hotel es amable.
Verified

8/10 Good

jimei

Liked: Cleanliness
部屋には水2本だけ用意しておけばいいですし、シャンプーやボディーソープも用意していませんでした。
Stayed 1 night in Sep 2023
Verified

8/10 Good

のりひと

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
食事には気をつけてください
Stayed 1 night in Apr 2022
Verified

8/10 Good

Masaki

Liked: Staff & service, amenities
将棋、囲碁のタイトル戦の場所として、過去から多数の歴史を刻んでいる。 温泉水がまろやかで心地よく、４つある専用風呂は便利です。 施設がもう少し新しいとなお、いい。
Stayed 2 nights in Feb 2022
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the view from the hotel ☺️
Stayed 2 nights in Jul 2021
Verified

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
部屋に入ってチョット臭いが気になりました〜禁煙かどうか確認していなかったな〜と思いました！私の確認ミスでしたー 古いホテルと思っていましたがお値段から言えば良いと思います。
Stayed 1 night in Jun 2021
Verified

10/10 Excellent

Verified traveller

お風呂が良かった。 お部屋も綺麗ですごしやすかった。
Stayed 1 night in Jun 2021
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
とても泊まりやすかったです。 ありがとうございました。
Stayed 1 night in Mar 2021
Verified

10/10 Excellent

RX

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 3 nights in Dec 2020
Verified

6/10 Okay

sato

Liked: Staff & service

精算時に

フロントでチェックアウトをした時に精算はありませんと言われてホテルを後にしようとしましたがフロントの方が走って出てきて入湯税がありましたって走ってきました。
Stayed 1 night in Oct 2020
Verified

10/10 Excellent

GlobalAki

Liked: Staff & service, amenities, property conditions & facilities
3泊4日、広めの部屋でのんびり過ごせました。部屋は清掃が丁寧で、清潔感がありました。また周囲の環境が静かなこともこのホテルが気に入っている理由の一つです。 何回も宿泊していて、朝食ビュッフェが好きなのですが、今回は新型コロナウィルスのこともあり、コンビニで買った朝食を自室でにしました。 また温泉も入りませんでした。お願いすることがあれば、各部屋のバスルームにもシャンプー、ボディーソープを置いていただきたいことです。
Stayed 3 nights in Aug 2020
Verified

10/10 Excellent

syota

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

頑張ろう！

大変な状況の中しっかり対応して頂きました。
Stayed 1 night in Mar 2020
Verified

10/10 Excellent

YOSHITAKA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

快適でした

建物は古いですが清掃が行き届いており快適に過ごせました。温泉が２４時間入れとても良かった。チェックインが２１時頃になってしまいましたが、フロントの方が大変親切に館内の説明をして頂き好印象でした。是非また宿泊したいホテルです
Stayed 1 night in Feb 2020
Verified

10/10 Excellent

TOMOKO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

オッケーです。

満足です。 フロントの方が団体客に気をとられ？個人客への対応がおろそかでした。 備品も食事(朝食バイキング)も大満足です。
Stayed 1 night in Nov 2019
Verified

8/10 Good

Kumiko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

十分です。

部屋の広さも十分。快適に過ごせました。 朝食のみついたプランだったので、夕飯は 遅めの昼食だったこともあり車で数分のコンビニへ。大浴場は単純泉、空いていればその都度自由に利用可能な貸切風呂は硫黄泉でお風呂も満喫。星の王子様ミュージアムやガラスミュージアムも近く自家用車での自分達に とっては利便性も良かったので、また機会があれば利用したいです。
Stayed 1 night in Oct 2019
Verified

8/10 Good

Dean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good simple hotel and rooms with onsen

Nice simple 200 or so room hotel up in the hills of Hakone. Definitely nothing fancy and no nearby restaurants within easy walk, but small and comfy rooms at a reasonable price. I was there for golf the next day and drove, so easy one night stay before golfing and returning back to Tokyo. Nice onsen baths, and good basic accommodation.
Stayed 1 night in Oct 2019
Verified

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities

【がっかり】

布団に、血液がついてありました。 今まで建物が古くても満足していて、何回も（2012年ぐらいから５－６回）利用してきましたが、今回、布団に血液がついているのをみて、すごくがっかりしました。 施設が全般的に古いのは、どうしよもないし、別に大きい不満はないですが、布団ぐらいはちゃんと管理してほしいです。
Stayed 1 night in Oct 2019
Verified

10/10 Excellent

ytakeuch

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
朝食が美味しかったです。
Stayed 4 nights in Jul 2019