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Aussen Alster Hotel

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Photo gallery for Aussen Alster Hotel

Sauna
Children’s area
Exterior
Standard Double Room | Egyptian cotton sheets, premium bedding, desk, blackout curtains
Interior entrance

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Breakfast available
  • Business services
  • Bar

Explore the area

View in a map
Schmilinskystr. 11, Hamburg, HH, 20099
  • Place, Alster Lakes
    ‪1 min walk‬
  • Place, Hamburger Kunsthalle
    ‪12 min walk‬
  • Place, Jungfernstieg
    ‪16 min walk‬
  • Airport, Hamburg (HAM)
    ‪28 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room | Egyptian cotton sheets, premium bedding, desk, blackout curtains

Standard Double Room

8.0 out of 10
Very good
(1 review)
  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Double Room, Garden View

Egyptian cotton sheets, premium bedding, desk, blackout curtains

Double Room, Garden View

  • Garden view
  • 8 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Double Room, Balcony, Garden View

Egyptian cotton sheets, premium bedding, desk, blackout curtains

Double Room, Balcony, Garden View

  • Garden view
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Double Room, Bathtub, Garden View

Egyptian cotton sheets, premium bedding, desk, blackout curtains

Double Room, Bathtub, Garden View

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Double Room, Terrace, Garden View

Free toiletries, hair dryer, bathrobes, slippers

Double Room, Terrace, Garden View

  • Garden view
  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Single Room, Private Bathroom

  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

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About this property

Aussen Alster Hotel

A restaurant, a bar/lounge and a sauna are available at this hotel. WiFi in public areas is free. Other amenities include a meeting room, concierge services and dry cleaning.
Aussen Alster Hotel offers 27 accommodations with espresso makers and complimentary bottles of water. Beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. 50-inch flat-screen televisions come with premium digital channels, first-run films and pay-per-view films.

Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers. This Hamburg hotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and portable fans. Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Aussen Alster Hotel, you're just a quick walk from Alster Lakes. Free WiFi in public areas, a restaurant and a bar are available. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Enjoy Italian cuisine and garden views while dining at Delicioso Tapas Bar
  • Buffet breakfast served daily for a fee
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a sauna and bicycles to rent
  • Just a 4-minute drive from Miniatur Wunderland and a few minutes from Hamburg Messe and Congress
  • Cats and dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A sauna, a terrace, and multilingual staff are also featured at the boutique Aussen Alster Hotel.

Smoking is allowed in designated areas at this 3.5-star Hamburg hotel.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 11:00 AM.
Delicioso Tapas Bar – Overlooking the garden, this restaurant specialises in Italian cuisine and only serves dinner. Guests can enjoy al fresco dining (weather permitting). Happy hour is offered.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour offsite parking (EUR 19 per night); reservations required
  • Street parking available
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:00 AM for a fee: EUR 19.50 for adults and EUR 10 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Delicioso Tapas Bar

Things to do

  • Bicycle rentals
  • Sauna
  • TV in common areas

Family friendly

  • In-room babysitting
  • Laundry facilities

Conveniences

  • ATM
  • Hair salon
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Garden
  • Terrace

Accessibility

  • No lift

More

  • 1 building
  • 3 floors
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with premium digital channels
  • First-run films
  • Pay films
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Limited room service

More

  • Desk
  • Heating
  • Iron/ironing board on request
  • Portable fan

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 10:00 PM
Early check-in subject to availability
Early check-in fee: EUR 30
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: EUR 30
Express check-out available

Special check-in instructions

The front desk is open daily from 6 AM - 10:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets: EUR 18 per pet, per night
  • Only dogs and cats are allowed
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 30.0 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 19.5 for adults and from EUR 10 for children
  • Nearby parking fee: EUR 19 per night(197 ft away; open 24 hours)
  • Pet fee: EUR 18 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: EUR 30 (subject to availability)
  • Late check-out fee: EUR 30 (subject to availability)
  • Rollaway bed fee: EUR 30.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
The front desk at this property is open daily from 6 AM - 10:00 PM.
This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
Property Registration Number Schmilinskystr. 11-13, 040241559, DE345118814, Aussen Alster Hotel e.K.

Property is also known as

Aussen Alster
Aussen Alster Hamburg
Aussen Alster Hotel
Aussen Alster Hotel Hamburg
Hotel Aussen Alster
Aussen Alster Hotel Hotel
Aussen Alster Hotel Hamburg
Aussen Alster Hotel Hotel Hamburg

Aussen Alster Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 46 out of 117 reviews
Rating 8 - Good. 51 out of 117 reviews
Rating 6 - Okay. 13 out of 117 reviews
Rating 4 - Poor. 6 out of 117 reviews
Rating 2 - Terrible. 1 out of 117 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

9.2/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Gilbert

Liked: Cleanliness, amenities, property conditions & facilities
Clean room; nice staff
Stayed 10 nights in Nov 2025
Verified

8/10 Good

Doreen

Liked: Cleanliness, staff & service, amenities
Lovely hotel with comfortable and clean rooms. Central location and good price value. However, shower water wasn’t hot which can be uncomfortable in cold Hamburg.
Stayed 2 nights in Jun 2024
Verified

8/10 Good

Adel

Liked: Staff & service
Easy access and safe
Stayed 6 nights in Sep 2024
Verified

10/10 Excellent

Oliver

Liked: Cleanliness, staff & service, amenities
mooie kamer
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Elke

Liked: Cleanliness, amenities, property conditions & facilities
Super nett. Fühlt sich besser als zu Hause. Sehr nett zu Hunden.
Stayed 5 nights in Dec 2024
Verified

8/10 Good

Lars

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Meget fint hyggeligt hotel i gammel stil med en beliggenhed som er superfin. God service og hyggelig gårdhave til morgenmad.
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rauhallinen, siisti hotelli rauhallisella alueella. Erittäin ystävällinen palvelu. Keskieurooppalaiseksi hyvä aamiainen.
Stayed 4 nights in Nov 2022
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Helpful booking taxi

The hotel desk employee was very helpful and booked a taxi for me. My flight (first of three flights) had been cancelled, and then I had to leave earlier than expected. Unfortunately, I could not stay for breakfast. In fact, I had to leave at 2:30 a.m., and I did not feel safe waiting for the taxi because two disheveled-looking mean saw me waiting with my suitcase, after I had locked my key inside the hotel. They sat down on the bench closest to the hotel and stared at me. I felt threatened, but nothing happened. I was quite relieved when the taxi arrived on time.
Stayed 1 night in Jun 2022
Verified

8/10 Good

Sören

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Familiär geführtes Hotel mit individuellen Zimmern und nettem Personal
Stayed 2 nights in Nov 2021
Verified

6/10 Okay

Verified traveller

We filtered after hotels with free parking, which is not the case for this hotel. The attribute for this hotel should be changed. Room was decent
Stayed 1 night in Sep 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great location and very comfortable! The breakfast was delicious.
Stayed 1 night in Aug 2019
Verified

8/10 Good

Kristoffer

Liked: Staff & service, room comfort

Cozy hamburg

Cozy, nice and good location.
Stayed 1 night in Aug 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, quiet, good breakfast, but overpriced for what it was.
Stayed 1 night in May 2019
Verified

8/10 Good

Verified traveller

Liked: Staff & service, room comfort

Nice stay

Nice stay in a very nice neighborhood with great places to eat. Nearby you have a lovely walk by the water. The hotel was easy to find and friendly staff. Breakfast was good, but all in all it is an old hotel. They have 3 (friendly) dogs walking around. The pillows where the best I’ve ever tried in a hotel. You can tell by the air in the hotel and especially in our room that it has an old smell.
Stayed 2 nights in May 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Einfach wunderbar. Das ist ein gutes Hotel mittendrin.
Stayed 1 night in May 2019
Verified

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Tolles Hotel.

Hat alles super funktioniert. Aufenthalt erste Klasse.
Stayed 1 night in Mar 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Klein und schön.

Das war ein schönes Hotel. Alt aber sehr gut gepflegt. Frühstück war auch ausreichend. Der Gebäude ist ein Altbau, Fenster ist Holzrahmen, der ist eigentlich schön aber nicht dicht, das Zimmer war nicht genug warm. (Mein Gefühl) Ich würde gerne aber wieder kommen, bestimmt Frühling schöner.
Stayed 1 night in Dec 2018
Verified

4/10 Poor

Verified traveller

Disliked: Staff & service
Frühstück Buffet nicht nicht mit Glasplatte geschützt. Um 8,30Uhr war Rühreier schön kalt, wurde auch nicht erneuert. Keine Nachfrage von Personal, ob noch Kaffee erwünscht. In der Früstückszohne bewegte sich derhauseigene Hund, kein Hündchen! Alles in Allem, kein 4-Sterne Hotel!! Sehr enttäuscht, kenne sehr viele Hotels, das was bei weitem das schlechteste.
Stayed 2 nights in Dec 2018
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hyggeligt hotel og med en dejlig beliggenhed. Morgenmaden er god og et sted vi gerne kommer igen.
Stayed 2 nights in Nov 2018
Verified

10/10 Excellent

Wolfgang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Familie in Hamburg

Kurzaufenthalt am Wochenende. Gute und schöne Lage an der Alster. Ideal für eine Laufrunde am Morgen. U-Bahn 5 Minuten entfernt 5 Stationen bis Jungfernstieg. Geht aber auch zu Fuß. Einrichtung besser als von anderen Rezessionen zu erwarten. Freundliches Personal und lecker Frühstück. Bett und Kissen ein Traum! Wer Flair und kleinere Hotels mag ist hier genau richtig.
Stayed 2 nights in Oct 2018
Verified

4/10 Poor

H.

Disliked: Cleanliness, property conditions & facilities, room comfort
Früher einmal das kleinste Luxushotel in Hamburg, heute ein altes, heruntergekommenes Hotel in St. Georg, an dem der Zahl der Zeit nagte - deshalb ist es leider nicht mehr zeitgemäß. Gute Lage und Mitarbeiter, die sich fast immer bemühten. Das reicht allerdings nicht aus, den negativen Gesamteindruck zu korrigieren. Die Einrichtung dürfte ca. 40 Jahre alt sein. Wenn man das mag, gut. Aber einfachverglaste Fenster zu einer Straße mit Kopfsteinpflaster ist nicht akzeptabel. Dass Internet beworben und angeboten wird, welches regelmäßig nur eine Geschwindigkeit von 0,3 Mbps an den Tag legt, ist schon als unverschämt zu werten. Der moderne Teppichboden und Fernseher sind positiv aufgefallen. Das war aber auch schon alles. Die Betten sind ok, die Bettwäsche für mich unangenehm. In den Bädern gibt es keinen Platz, so dass Handtücher ausserhalb platziert werden. Für mich waren diese zudem ständig unangenehm „feucht“. Der Duschvorhang müffelte. Wenn ich die Gäste bitte, die Treppen zu nutzen damit andere Gäste nachts nicht gestört werden, sollte man auch darauf achten, dass die Fester im Treppenhaus nicht so verdreckt sind. Das Frühstück ist ausreichend, das schwarze lange Haar inmitten der Brötchen Zuviel der Guten. Ich war froh, nach 4 langen Nächten dieses Hotel verlassen zu dürfen. Ich werde hier bestimmt nicht mehr zu Gast sein (wollen).
Stayed 4 nights in Oct 2018
Verified

2/10 Terrible

Jean-francois

Disliked: Cleanliness, staff & service

Excepté emplacement,je le deconseille!

Mauvais accueil a notre arrivee, la receptionniste ns ignorant completement et trois gros chiens nauseabonds ns consideraient un peu. Personnel ne parlait pas anglais, la depose bagages est difficile pas de place reservee devant l'hôtel,l'acces au garage peu explique et la telecommande pas fournie,je dois retourner a la reception pour l'obtenir!! Pas de rampe d'acces pour les bagages...escalier seulement! Chambre propre equipee au minimum, hotel tres cher pour le service proposé. Tres positif est son emplacement .
Stayed 1 night in Sep 2018
Verified

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort

Nice for dogs

Nice hotel, excellent breakfast, walking distance from train station, right next to the lake. The guy at reception at evening was super nice (Woman in the morning, not so much). They treat dogs very well, they provided bowls and sleeping mat for my dog. Unfortunately, I got a big allergy from dust from the curtain on my room. Other than that, I had a nice stay.
Stayed 2 nights in Aug 2018
Verified

6/10 Okay

Willy

Liked: Staff & service

Gute Lage

Die Lage des Hotels ist sehr gut. Aber die Arbeit der Zimmerfrau.... Ebenfalls fehlt ein Kühlschrank im Zimmer (wenn schon keine Klimaanlage).
Stayed 3 nights in May 2018
Verified

10/10 Excellent

Ebbe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lille hotel med store kvaliteter.

Skønt lille hotel med dejlig gårdhave. Alt fungerede perfekt, rent og pænt, venligt og hjælpsomt personale. Morgenmaden var god men hotellets restaurant i kælderetagen var super og med venligt personale - maden fås ikke bedre.
Stayed 3 nights in Mar 2018