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Waterfront Hotel Downtown Burlington

3.0 star property

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Photo gallery for Waterfront Hotel Downtown Burlington

Lunch and dinner served
Indoor pool
Staircase
Fireplace
Interior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
2020 Lakeshore Road, Burlington, ON, L7R4G8
  • Place, Spencer Smith Lakefront Park
    ‪1 min walk‬
  • Place, Burlington City Hall
    ‪3 min walk‬
  • Place, Burlington Art Centre
    ‪6 min walk‬
  • Airport, Toronto, ON (YYZ-Pearson Intl.)
    ‪36 min drive‬

Room options

View all photos for Standard Room, 1 King Bed (City View)

Desk, iron/ironing board, free cots/infant beds, rollaway beds

Standard Room, 1 King Bed (City View)

8.6 out of 10
Excellent
(71 reviews)
  • City view
  • 30 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Room, 1 King Bed (Park View)

Superior Room, 1 King Bed (Park View) | Desk, iron/ironing board, free cots/infant beds, rollaway beds

Superior Room, 1 King Bed (Park View)

8.4 out of 10
Very good
(185 reviews)
  • Lake view
  • 30 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Queen Beds (City View)

Desk, iron/ironing board, free cots/infant beds, rollaway beds

Standard Room, 2 Queen Beds (City View)

8.6 out of 10
Excellent
(69 reviews)
  • City view
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Superior Room, 2 Queen Beds (Park View)

Superior Room, 2 Queen Beds (Park View) | Desk, iron/ironing board, free cots/infant beds, rollaway beds

Superior Room, 2 Queen Beds (Park View)

8.4 out of 10
Very good
(129 reviews)
  • Lake view
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

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About this property

Waterfront Hotel Downtown Burlington

Along with an indoor pool, this hotel has a restaurant and a 24-hour fitness centre. WiFi in public areas is free. Other amenities include a bar/lounge, a 24-hour business centre and self parking. Housekeeping is available on request.
Waterfront Hotel Downtown Burlington offers 129 accommodations with coffee/tea makers and a hairdryer. Flat-screen televisions come with cable channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit.

This Burlington hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness centre.
The shopping around Waterfront Hotel Downtown Burlington gets high marks from our customers. During your stay, you're just a quick walk from Lake Ontario. You'll find features such as free WiFi in public areas, plus an indoor pool and a restaurant.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Self-parking available for a fee
  • Take a swim in the indoor pool
  • Amenities include a front desk safe, a 24-hour business centre and meeting rooms
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the proximity to shopping and the clean guestrooms
  • Steps from Spencer Smith Lakefront Park and 3 minutes on foot from Lake Ontario
  • Pets welcome for a fee
Waterfront Hotel Downtown Burlington offers its guests an indoor pool and a 24-hour fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A 24-hour business centre and meeting rooms are available. Event space at this hotel measures 5005 square feet (465 square metres) and includes conference space. The business-friendly Waterfront Hotel Downtown Burlington also features multilingual staff, a fireplace in the lobby, and laundry facilities. Parking is available for a fee.

The Port House Social Bar – This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Uncovered parking on site (CAD 22 per day; includes in/out privileges)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • The Port House Social Bar

Things to do

  • 24-hour gym
  • Indoor pool

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping on request
  • Multilingual staff

Business services

  • 24-hour business centre
  • 5,005 square feet of conference space
  • Computer station
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 6 floors
  • Ballroom
  • Fireplace in lobby
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: CAD 25.00 per pet, per night
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CAD 10.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 150 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Uncovered self-parking fee: CAD 22.00 per day (in/out privileges)
  • Pet fee: CAD 25.00 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: CAD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a smoke detector and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Burlington Downtown Hotel
Burlington Downtown Waterfront
Waterfront Downtown Burlington
Waterfront Hotel Downtown Burlington
Waterfront Hotel Downtown Burlington Ontario
Waterfront Downtown Burlington
Waterfront Hotel Downtown Burlington Hotel
Waterfront Hotel Downtown Burlington Burlington
Waterfront Hotel Downtown Burlington Hotel Burlington

Waterfront Hotel Downtown Burlington Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1378 out of 2527 reviews
Rating 8 - Good. 619 out of 2527 reviews
Rating 6 - Okay. 316 out of 2527 reviews
Rating 4 - Poor. 112 out of 2527 reviews
Rating 2 - Terrible. 102 out of 2527 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Jacqueline

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Yes, everything was perfect. Room was clean. Quiet 3 nights and breakfast was delicious. Shout out to Nora at check in who made our stay so wonderful. We’ll be back.
Stayed 3 nights in Feb 2026

10/10 Excellent

Troy W

Stayed 1 night in Feb 2026

8/10 Good

Samit

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The staff was very courteous, check-in was smooth. The TV in the room was old so you cannot mirror from the phone or there was no availability of apps on the TV. Also, the aspect ratio of TV was quite bad.
Stayed 1 night in Feb 2026

6/10 Okay

Elisha

Travelled with family and small children
Everything was great. Except we found the cleanliness and updating of the room could be improved
Stayed 1 night in Feb 2026

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, amenities
Very friendly staff.
Stayed 1 night in Feb 2026

8/10 Good

Andrew

Stayed 3 nights in Feb 2026

4/10 Poor

Nehal

Stayed 5 nights in Feb 2026

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, amenities
Front desk staff, easy to check in and check out. Breakfast was great, could’ve been better if there was more seating, we ate in the boardroom.
Stayed 1 night in Feb 2026

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities
Spotless common areas and room. Super staff. Excellent restaurants nearby. Included light breakfast
Stayed 2 nights in Feb 2026

4/10 Poor

Nehal

Travelled with family and small children
Liked: Amenities
Lack of staff support when needed
Stayed 3 nights in Feb 2026

10/10 Excellent

Azadeh

Stayed 1 night in Feb 2026

2/10 Terrible

Jason

Disliked: Cleanliness, staff & service, amenities
The hotel room was filthy with chewing gum stuck to the chairs and floor, along with body hair on surfaces. The pool was horrific with body hair all over the pool deck and on the pool chairs. The Hotel is not clean and we did not stay the night due to the uncleanliness of the Hotel. We stayed a 3 hours and left. When we spoke to reception at check-in he was not professional and hardly acknowledge us and our questions about the pool location and wifi. When we spoke to the same receptionist that we were checking out he stated good, and go speak to my manager.
Stayed 1 night in Feb 2026

2/10 Terrible

Jacobo

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The room was very old and dirty (curtains were torn, desk chair cover was also completely torn, carpet had stains, sink without plug, TV is bad quality and with few channels, bed cover had multiple hairs!! ) it really grossed me out ! Front staff was just ok. Didn’t seem very efficient. Breakfast was fairly decent …. Had hot and cold items.
Stayed 5 nights in Feb 2026

4/10 Poor

Asha

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Minimal parking on site with a cost No fridge in room No phone to call front desk No hot tub Pool freezing Not enough food at continental breakfast many of the food dishes were empty
Stayed 2 nights in Feb 2026

8/10 Good

William Joseph

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Very nice room and staff. Poor preparation of the breakfast buffet, there was no food when we went down and there was no smart tv which was a disappointment. Great view though
Stayed 1 night in Feb 2026

6/10 Okay

Maria

Liked: Cleanliness, staff & service
The staff was kind, Esteban at the front desk was polite and provided good service. The breakfast wasn’t good. The only fruit was bananas and these were not ready to eat. No eggs were available. Burlington is not a destination for winter.
Stayed 1 night in Feb 2026

8/10 Good

Tracy

Liked: Cleanliness, staff & service, amenities
The room was clean and the staff were friendly and helpful. The breakfast was delicious as well. Good choice!!
Stayed 1 night in Feb 2026

2/10 Terrible

Mara

Stayed 1 night in Feb 2026

10/10 Excellent

Leslie

Stayed 1 night in Feb 2026

10/10 Excellent

Brandon

Stayed 3 nights in Feb 2026

10/10 Excellent

Jonah

Liked: Cleanliness, amenities, property conditions & facilities
Nice stay, great location
Stayed 1 night in Jan 2026

10/10 Excellent

Robin

Stayed 1 night in Feb 2026

4/10 Poor

Alexis

Hotel is getting really run down. Wallpaper peeling off walls, ceiling paint peeling,
Stayed 3 nights in Feb 2026

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities
Yes
Stayed 1 night in Feb 2026

6/10 Okay

Karine

Stayed 1 night in Feb 2026