The property was in the perfect neighborhood, only a 5 minute walk to our son's house! Booking was easy and problem free...until it wasn't. Received welcome message, then overnight received a message from a different person saying their was a problem and to book 1 of 3 different properties or cancel!! Seemed to be a scam to me so I called the initial person from the welcome message. Turns out the property was already booked and someone in the office had screwed up the listing. Lacey was very apologetic and straightened everything out, even going as far to ask the other people if they would take another property, which they did.
I would have no problem booking from Lacey again and was reassured this was a one off problem and has been corrected. However, the checkin code was wrong, which necessitated a late night call, which was promptly answered, to get the proper code. so, there's that....