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Banyan Tree Hangzhou

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Lobby
Two Bedroom Jetpool Villa (Lake View) | Minibar, in-room safe, desk, laptop workspace
Lobby
Property entrance
Water Terrace Suite, 1 King Bed, Terrace | Living area | LCD TV

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant

Explore the area

View in a map
2 Westbrook Resort, 21 Zijingang Road, Hangzhou, Zhejiang, 310000
  • Place, Xixi National Wetland Park
    ‪1 min walk‬
  • Place, National Wetland Museum of China
    ‪5 min walk‬
  • Place, Cai Shenmiao
    ‪3 min drive‬
  • Airport, Hangzhou (HGH-Xiaoshan Intl.)
    ‪35 min drive‬

Room options

View all photos for Premier Water Terrace Suite, 1 King Bed, Terrace

Premier Water Terrace Suite, 1 King Bed, Terrace | Living area | LCD TV

Premier Water Terrace Suite, 1 King Bed, Terrace

  • Garden view
  • 120 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Water Villa, 1 King Bed (Lake View)

Terrace/patio

Water Villa, 1 King Bed (Lake View)

  • Lake view
  • 120 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premier Water Villa, 1 King Bed, (Lake View)

Premier Water Villa, 1 King Bed, (Lake View) | Minibar, in-room safe, desk, laptop workspace

Premier Water Villa, 1 King Bed, (Lake View)

  • Lake view
  • 120 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Two Bedroom Jetpool Villa (Lake View)

Two Bedroom Jetpool Villa (Lake View) | Minibar, in-room safe, desk, laptop workspace

Two Bedroom Jetpool Villa (Lake View)

  • Lake view
  • 180 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds
  • Free Wi-Fi

View all photos for Two Bedroom Family Villa (Lake View)

Two Bedroom Family Villa (Lake View) | Minibar, in-room safe, desk, laptop workspace

Two Bedroom Family Villa (Lake View)

  • Lake view
  • 180 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Queen Beds
  • Free Wi-Fi

Similar properties

Indoor pool
Midtown Shangri-La, Hangzhou
Xiacheng
  • Pool
  • Hot tub
  • Spa
  • Parking included
4.4 out of 5, Excellent, 240 reviews
The price is CHF 117
includes taxes & fees
6 Jul - 7 Jul
Midtown Shangri-La, Hangzhou

About this property

Banyan Tree Hangzhou

Along with 3 restaurants, this smoke-free hotel has a marina and a full-service spa. Free WiFi in public areas and free self parking are also provided. Other amenities include an indoor pool, a 24-hour fitness centre and a bar/lounge.
Banyan Tree Hangzhou offers 72 air-conditioned accommodations with minibars and a safe. Rooms open to furnished balconies or patios. This accommodation offers separate dining areas. LCD televisions come with digital channels. Bathrooms include a separate bath and shower, bathrobes, slippers and designer toiletries.

This Hangzhou hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

An outdoor tennis court and a marina are featured at the hotel. An indoor pool and a hot tub are on site. Other recreational amenities include a sauna and a 24-hour fitness centre.
Guests can pamper themselves with a trip to the on-site spa, which has 10 treatment rooms. Services include hot stone massages, Swedish massages, Thai massages and facials. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy.
During your stay at Banyan Tree Hangzhou, you'll be within walking distance of National Wetland Museum of China. Free WiFi in public areas, free self-parking and 3 restaurants are available.
  • Free WiFi
  • Free self-parking
  • Drinking and dining options include 3 restaurants, a coffee shop and a bar/lounge
  • Take a swim in the indoor pool or soak in the hot tub
  • Treat yourself to massages, facials or aromatherapy at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes an outdoor tennis court, a 24-hour gym and a sauna
  • Steps from Xixi National Wetland Park and 9 minutes by car from West Lake
  • Airport and train station pick-up shuttle service available for a fee
Banyan Tree Hangzhou offers its guests a full-service spa, a marina, and an outdoor tennis court. There are 3 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Business amenities include a business centre and meeting rooms. An indoor pool, a hot tub, and a 24-hour fitness centre are also featured at the luxury Banyan Tree Hangzhou. An airport shuttle (available 24 hours) and a train station pick-up service are available for a fee. Free self parking is available.

This 5-star Hangzhou hotel is smoke free.

Baiyun Chinese Restaurant – This restaurant serves brunch, lunch and dinner.
Water Light Court – This diner serves breakfast, lunch and dinner. Open 24 hours.
Tea House – On-site theme restaurant.
Lobby Bar – On-site coffee shop.
Late-night fare is available from 24-hour room service.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking
  • 24-hour return airport shuttle on request for a surcharge
  • Train station pick-up shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas

Restaurants on site

  • Baiyun Chinese Restaurant
  • Lobby Bar
  • Tea House
  • Water Light Court

Things to do

  • 24-hour gym
  • Full-service spa
  • Hot tub
  • Indoor pool
  • Library
  • Outdoor tennis court
  • Sauna

Family friendly

  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Separate in-room dining area

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • In a national park
  • Marina
  • On a lake
  • Terrace

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Facials
  • Hot stone massages
  • Hot tub
  • Prenatal massages
  • Sauna
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Built in 2009
  • Mosquito nets
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Separate dining area

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CNY 400.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: CNY 600 per vehicle (one-way)
  • Rollaway bed fee: CNY 400.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Banyan Tree Hangzhou offers transfers from the airport and train station (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

National rating

Property class, provided by our rating system, is based on property type, amenities and services.

Property is also known as

Banyan Tree Hangzhou
Banyan Tree Hotel Hangzhou
Hangzhou Banyan Tree
Banyan Tree Hangzhou Hotel
Banyan Tree Hangzhou Hotel Hangzhou
Banyan Tree Hangzhou Hotel
Banyan Tree Hangzhou Hangzhou
Banyan Tree Hangzhou Hotel Hangzhou

Banyan Tree Hangzhou Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 30 out of 54 reviews
Rating 8 - Good. 14 out of 54 reviews
Rating 6 - Okay. 5 out of 54 reviews
Rating 4 - Poor. 3 out of 54 reviews
Rating 2 - Terrible. 2 out of 54 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

10/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified

2/10 Terrible

Franklin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel gave us a room that’s many grades below the villa that we ordered and fully prepaid for without letting us know until we found out two nights into our week stay. Arranging to move to the right room and refund took a long time. Not helpful
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店周邊環境優美，服務人員非常細心十分推薦入住
Stayed 1 night in May 2019
Verified

10/10 Excellent

HSUAN JUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
飯店服務很好，環境優美，距離西溪溼地很近，飯店也有接送服務很方便。
Stayed 1 night in Mar 2019
Verified

4/10 Poor

PD

Liked: Cleanliness
Disliked: Property conditions & facilities
Nice surroundings but the villa is very cold in winter. We stayed a night in the winter. The villa was extremely cold. We called the front desk; a technician came to check and admit AC is not strong enough and would get a heater for us. But the heater never came and we had to call front desk again for a quilt. Avoid the villas in winters.
Stayed 1 night in Dec 2018
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

古樸典雅，食的玩的都好

古樸典雅，房間整潔度高。裏面有一家中餐廳是吃杭州菜的，雖然價錢較高，但味道是一流的，很值得一試。最值得去的是河內道氾舟，風景優美自然，鳥鳴不絕。遊河內道記得要提前跟酒店人員預定，頗滿的。
Stayed 1 night in Nov 2018
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

享受假期

好乾淨，人少，服務好
Stayed 3 nights in Nov 2018
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort and nice hotel, thanks
Stayed 2 nights in May 2018
Verified

10/10 Excellent

Jun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

入住体验分享

员工非常友善，服务态度很好；办理入住手续时还奉上味道很好的自制小糕点；酒店环境非常优美，非常棒的入住体验。
Verified

2/10 Terrible

meihua

Disliked: Cleanliness, property conditions & facilities
酒店设施旧，清洁度差。完全不没达到五星酒店的标准
Verified

8/10 Good

PK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Hotel Environment

The hotel environment is excellent and provides a very good GangNam feel. The staff are friendly and helpful. However, the villa room interior layout is not that user-friendly. For example, the TV is behind the long sofa bench.
Stayed 4 nights in Mar 2018
Verified

8/10 Good

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice Hotel

Nice hotel. Front office staff was excellent but restaurant staff needs training. Some sour faced and don’t make you feel welcome. Hotel needs upgrading, lots of taps in jacuzzi and swimming pool not functioning. Sheraton which is right opposite and 1/3 the price is probably a better choice. Banyan needs to do something to prove it’s worthy of the price premium it charges!
Stayed 2 nights in Jan 2018
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice and clean hoteI. Friendly and helpful

My wife and I stayed there to celebrate our 1st wedding anniversary. Staffs there is very friendly and helpful. They offer many different services and recommendations before I ask. Very nice experience to stay in Hangzhou Banyeen Tree. The environment around the hotel is very relaxing and quite. The only thing that I don't like is there is only one restaurant inside the hotel; however, there are few just 10 mins away from the hotel and many different around within 1 to 2 kilometres. From the hotel to West Lake is only 20 kilometers by taxi which only cost ¥40. I think it is quite convenience as hotel can help to get a taxi.
Stayed 4 nights in Dec 2017
Verified

4/10 Poor

Ernest

Liked: Property conditions & facilities
Disliked: Staff & service

Disappointing service

The hotel staff was very impolite and rude. They even don't help us get a cab to the Westlake. They were very impatient when we asked questions and I won't definitely come to Banyan tree Hangzhou again
Stayed 2 nights in Nov 2017
Verified

8/10 Good

C

Liked: Cleanliness, staff & service, room comfort

Great weekend away

The hotel and its grounds were lovely and a good setting to relax. The dining staff went out of their way to accommodate my husband's birthday. The meals were only fair, however, and they were out of some basic items. The room was overall comfortable and beautiful, but we needed to contact the staff several times to fix the air conditioning and the room safe didn't work. The benefits far outweigh these things and we would happily return.
Verified

10/10 Excellent

yingnan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

淡泊宁静致远

享受型酒店，各方面条件不用说了，非常非常棒。以后还会来。
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
1. 相對於悦榕莊其他飯店，杭州這間整體而言有點失望。 2. 以這樣價位的飯店而言，有點不值得。 3. 游泳池、水療池等，水質不乾淨，而且陰暗，地點不優。
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

반얀트리 항저우는 중국을 제대로 즐기고 싶다면 강추하는 곳입니다.

반얀트리 항저우는 중국을 제대로 즐기고 싶다면 강추하는 곳입니다. 중국 갑부가 된 듯한 착각이 드는 곳입니다. 조식은 보통입니다. 종류가 많지 않습니다. 주변에 식당이 없으니 리조트 안에서 해결해야 됩니다. 직원들은 친절하고 전반적으로 럭셔리하며 만족스럽습니다. 정원이 너무 예쁩니다. 서호근처에서 택시타고가면 60위안 정도 나옵니다.
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A special kind of resort

Very relaxing and enjoyable especially those who enjoy isolation from busy city life.
Verified

8/10 Good

Chung-Jong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

景美、房子高、設計風格佳，餐飲不錯

整體設計令人舒適，庭園景觀與西溪濕地自然結合，餐廳提供的餐飲性價比合理，口味不錯。但是位處濕地，蚊蟲孳生，服務員也沒有在入住時提醒房內有蚊蟲液，以致半夜被蚊子叮咬，臉部，腳上全是蚊子叮的紅斑，留下遺憾!
Verified

10/10 Excellent

Wan Jhen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel. The SPA is great!
Verified

8/10 Good

Hsin-Yu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

詩情畫意

環境非常清幽的渡假酒店，客房相當寬敞，但跟三亞悅榕庄比起來還是算小，很喜歡露台空間，不怕蚊蟲的話是可以發懶一下午的，但整體設計應該可以再古色古香一點。官網上寫提供酒精以外的免費迷你吧，但實際上被告知都是要付費的，資訊應該要改一下 早餐樣式不算太多，但中式餐點大致上是好吃的，西式的就不太行 服務還算熱情親切，但退房那天明明有被允許延遲退房了，門卡卻刷不過，還得大老遠走回前台重新設定，第一次遇到這樣的情形，覺得不是太貼心 泳池開放的時間也太晚，終於有空游的時候卻還在清理，建議早點開放吧，10:00-22:00之間人都在外頭玩呢，可惜了沒辦法好好享受設施 另外酒店位置太偏，在市中心打車常常被拒絕，千萬別太晚回飯店
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

It's wonderful!!!

It's wonderful.남편의 생일을 항주 반얀트리에서 맞았다. 직원들의 서비스태도에 감동받았고, 항주라는 곳을 잊지 못하게 되었다. 반얀트리는 그야말로 작은 항주이다. 호텔 객실상태, 서비스 모두가 너무나 훌륭했으며, 자연그대로 노출되어있는 정원은 보는 것 자체만으로도 힐링이 되었다. 내년에는 아이와 부모님과 다시 찾을 생각이다. Lucy, 真谢谢你！！！
Verified

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort

Hotel in beautiful natural setting

The hotel is set in a beautiful natural environment with classic architecture and Chinese culture. The water villa we stayed in overlooks the scenic lake. The cleanliness of the room was a bit disappointing for the standard that Banyan Tree promised as there is a musky smell in the room.
Verified

10/10 Excellent

Po-Huai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Definitely will return

Fantastic experience in this resort. Superb room and perfect service made me a great vacation. Remote location from downtown Hangzhou may be a advantage if you want to enjoy the peaceful moment.
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice view & service!