On our final afternoon a mouse crawled up the curtains in the dining area. We contacted the property management company, HHH, but they refused to move us to a new rodent - free house for the night. My eleven year old daughter was so freaked out my the mouse on the loose in the house that we have to leave and pay 220 for a motel room. I have requested a refund for the night of 26 Jan since we could not sleep in a home with a mouse running around. Please let me know how this issue will be resolved. Thanks. Lisa
Thank you for offering a place that allowed our dogs to also come on holiday with us. Hanmer Springs is quite possibly the 'most dog friendly' capital of NZ. The weather wasn't the best and having a great place to hang out was the best.
The house was awesome, very clean and plenty of space for us all. We had 2 issues: we got sent the wrong access code for the lock box (this would be an easy fix) and my Bookabach app didn't show our booking so it was difficult to find out information about the house or our trip. This was important as we had three households joining together for the weekend and I couldn't forward information to the others in our party. A bit of a pain but nothing to do with the house owner.
Really lovely house. Enjoyed the fireplace and stayed nice and warm. My Dad struggles with his mobility and he found getting around the home to be smooth.
Thai place had everything we needed, a lot he rooms were a great size, nice and warm with fire and heat pump. Location good, can either drive or walk in to town. House was very clean and tidy and had everything we needed. The host was amazing at communication. We had a wonderful stay. Thanks again!
A great property for our family visit, clean, warm and had everything we needed. Only slight issue was the access code we were supplied was incorrect and the revised code we were given was also incorrect, however we got it sorted and enjoyed the rest of our stay very much.
Easy going house. Pictures are accurate. Floors were in need of more of a vacuum when we arrived. Lock box number had been changed but a call to the number solved that easily. Wouldâve been nice to have more toilet paper as 7 people staying for theee nights. Otherwise a really good stay and a good location. Thanks
Good location but lacking supplies and cleanliness of kitchen
Did the job, great location but was disappointed in lack of supplies. No rubbish bags were supplied for inside bin and outside bin was already full on arrival. Most dishes needed cleaning before using which always just makes the place feel dirty. They were pretty gross. Plug for kitchen sink is mouldy and perishing. x1 tiny soap in the bathroom and only 2x tea towels for the whole stay with no dishwasher and x8 people using dishes. Same with towels, no extras provided just 1x towel each per person for the whole stay, on a wet weekend. Just felt a bit stingy and hard to keep things clean and nice.
We had a wonderful stay. House was clean and tidy. Warm and definitely big enough for 6 adults. Contact wit owner was excellent. Had a wonderful time in Hanmer springs.
The house is in a great location, quiet residential area a short walk from town. It is overlooked a close to neighbours on all sides but that was clear in the listing and didnât stop our enjoyment of it. Good size for a family of 4.
Great stay - lovely warm house easy to find and good off street parking. Itâs not a private house and you get a bit of noise from other houses around, you can hear them banging around. It wouldnât put us off staying again however. Be great if the DVD worked in the lounge or you had a smart tv where we could watch our own Netflix. Fire was great and lots of dry firewood. Beds had nice linen on them and lovely white towels too.
Thank you
Great house for 2 families, just what we needed. Parking was a little tight for a van, with neighbors so close but we still managed. Water pressure in showers not great but over all house was just what we needed. Clean, tidy and great games dvds to keep kids entertained. Great distance from town. Really enjoyed our stay. Thank you.