Hanoi Maro Hotel

3.0 star property

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Photo gallery for Hanoi Maro Hotel

Property entrance
A hotel with a classic facade, large windows, and a prominent entrance.
A hotel reception area with a chandelier, a receptionist, and a decorative wall piece.
A yellow planter with yellow flowers on a balcony railing.
Premium bedding, pillow-top beds, minibar, in-room safe

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Bar
  • Laundry room
  • Room service

Explore the area

View in a map
64 Cau Go, Hoan Kiem dist., Hanoi, 100000
  • Place, Thang Long Water Puppet Theatre
    โ€ช1 min walkโ€ฌ
  • Place, Hoan Kiem Lake
    โ€ช1 min walkโ€ฌ
  • Place, Hanoi Old Town Night Market
    โ€ช3 min walkโ€ฌ
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    โ€ช42 min driveโ€ฌ

Room options

Room

  • Sleeps 2
  • Free Wi-Fi

Deluxe Double Room

  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

Deluxe Twin Room

  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

Large Family City View and Balcony

  • City view
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

Suite City View

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

Triple Panorama City View

  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Single Bed and 1 Queen Bed
  • Free Wi-Fi

Deluxe Double Room

  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

Deluxe Twin Room

  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

Deluxe Double Room, City View (Double or Twin)

  • City view
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Large Single Beds
  • Free Wi-Fi

Similar properties

About this property

Hanoi Maro Hotel

This smoke-free hotel features a restaurant, a bar/lounge and a snack bar/deli. WiFi in public areas is free. Additionally, concierge services, dry cleaning and laundry facilities are on-site. Private bathrooms are not en suite.
Hanoi Maro Hotel offers 20 air-conditioned accommodations with minibars and a safe. Pillowtop beds feature premium bedding. 42-inch flat-screen televisions come with cable channels. Rooms have detached private bathrooms. Bathrooms include a shower with a rainfall showerhead, slippers, bidets and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is provided on a daily basis.

During your stay at Hanoi Maro Hotel, you're just a quick walk from Hoan Kiem Lake. Free WiFi in public areas, a restaurant and a bar are available.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Services include babysitting, dry cleaning/laundry and a concierge
  • Just a 3-minute walk from Hoan Kiem Lake and 3 minutes on foot from Hanoi Old Town Night Market
  • Airport shuttle service available for a fee
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. An airport shuttle (available 24 hours) is available for a fee. A terrace, a vending machine, and multilingual staff are also featured at Hanoi Maro Hotel.

This 3-star Hanoi hotel is smoke free.

Hanoi Maro Hotel has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (VND 250,000 per day)
  • 24-hour return airport shuttle on request for a surcharge

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Shopping

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Terrace

Accessibility

  • Lift (100 centimetre wide door)

More

  • Banquet hall
  • Built in 2016
  • Smoking not allowed

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bidet
  • Detached private bathroom
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Heating
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 2:00 PM
Late check-in subject to availability
Minimum check-in age - 16

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hanoi Maro Hotel

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for VND 600000.0 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: VND 470000 per vehicle (one way)
  • Nearby parking fee: VND 250000 per day (984 ft away)
  • Rollaway bed fee: VND 600000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Hanoi Maro Hotel offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

We should mention

  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Maro Hotel Hanoi
Maro Hanoi
Maro Hotel Hotel
Maro Hotel Hanoi
Maro Hotel Hotel Hanoi

Hanoi Maro Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 39 out of 71 reviews
Rating 8 - Good. 19 out of 71 reviews
Rating 6 - Okay. 8 out of 71 reviews
Rating 4 - Poor. 0 out of 71 reviews
Rating 2 - Terrible. 5 out of 71 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

7.0/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is super friendly
Stayed 3 nights in Jan 2025
Verified review

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very Enjoyable

Very nice
Stayed 2 nights in Aug 2024
Verified review

6/10 Okay

Daniel

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Friendly staff and great location

Great and friendly staff. Location is spot on near to everything. Room could use a renovation as it was worn out. Cleaning could be more thoroughly done as I even found hair in the refrigerator.
Stayed 2 nights in Nov 2024
Verified review

2/10 Terrible

Sian

Disliked: Cleanliness, staff & service, amenities
No bar or lounge as advertised, wi fi very poor. Staff unhelpful. No restaurant. Only a very poor choice breakfast. Hotel dog barking and wandering. No terrace as advertised.
Stayed 5 nights in Mar 2026
Verified review

10/10 Excellent

CHEOL MIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10 days in Maro

I and my friend spent 10 days here and it was worth it. If you wanna travel Halong Bay, tell the front manager and he would friendly recommend you the best trip. Among everything, what's great about this hotel is the location :) nice restaurants, nice beer place, beautiful lake are just around. It would be very crowded and you gotta always keep an eye on bikes but, you can literally enjoy everything here. Have a nice trip !
Stayed 9 nights in Oct 2024
Verified review

6/10 Okay

Timothy

Stay was ok i arrived for breakfast at 9.28 when it finished at 9.30 and they said for me to get noodles down the street instead of offering me anything which considering how much a paid for a very basic room was disappointing. I didn't feel like i had value for money plenty of better options available for less money
Stayed 1 night in Dec 2025
Verified review

2/10 Terrible

romain

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Disgustingโ€ฆnever more !
Stayed 2 nights in Nov 2023
Verified review

2/10 Terrible

Mari

Very dirty, cockroach

Don't go here! Very dirty room, generally not well cleaned. Hairs in the bathroom and living area. A big cockroach walked on the floor, at this point I left the hotel. I had booked 3 nights and they said they would refund me, but now they refuse. I left the hotel without sleeping there.
Stayed 3 nights in Mar 2025
Verified review

6/10 Okay

Cheoljin

Liked: Staff & service
Disliked: Cleanliness
์•„์นจ-๊ฐ„๋‹จํ•ด์„œ ์ข‹์•˜์Œ
Stayed 5 nights in Mar 2026
Verified review

8/10 Good

Verified traveller

Liked: Staff & service
๋ฐฉ์ด ๋„ˆ๋ฌด ์ž‘๋‹ค. ๊ฐ€๊ฒฉ๋Œ€๋น„ ์กฐ๊ธˆ ๋ถ€์กฑ.
Stayed 2 nights in Nov 2024
Verified review

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Super zentral gelegen

Das Hotel hat eine tolle Lage. Das Personal ist sehr freundlich und hilfsbereit.
Stayed 2 nights in Nov 2024
Verified review

10/10 Excellent

quang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located in old quarter. It is within walkable distance to almost everything, everything if you enjoy walks. The room is comfortable and quiet, considering situated on a very busy street. I had many good sleeps even when traffic is horrendous outside. Staff is friendly and attentive. Also perhaps it is better to book ride to and from the airport with them? I paid over 500k viet dong for a one way trip from the airport to the hotel by taxi. When I booked the trip back with the hotel, it was only 300k. It is quite reasonable. I wish I had known before or the hotel had emailed and offered the service. Over all, it is a good hotel located in a very convenient location.
Stayed 4 nights in Oct 2024
Verified review

8/10 Good

Alban

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Notre sรฉjour familial au Maro Hรดtel

Hรดtel trรจs bien placรฉ, l'hรดtelier nous a donnรฉ une grande chambre famille sur cours sans aucun bruit, ce qui รฉtait parfait pour nous. Nรฉanmoins, nus avions deux fenรชtres sans lumiรจre du jour. Nous conseillons vivement le Maro Hรดtel.
Stayed 3 nights in Jul 2024
Verified review

10/10 Excellent

Joni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vaikka WC on huoneen ulkopuolella, niin ei se minua hรคirinnyt ja kumminkin on oma WC/Suihku๐Ÿ‘ sijainti on loistava ja hiljainen huoneeseen, koska on muutaman satametriรค vilkkaimmalta beerstreetiltรค! Perus tornitalo yksi huone/kerros niin on ainakin rauhallinen
Stayed 1 night in Nov 2023
Verified review

8/10 Good

Hirokazu

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
็ซ‹ๅœฐใ‚’ๅ„ชๅ…ˆใ—ใฆๆฑบใ‚ใŸใฎใงใใ“ใซใคใ„ใฆใฏ ่‰ฏใ‹ใฃใŸใงใ™ใ€‚ ้ƒจๅฑ‹ใฏๅ†™็œŸใ‚ˆใ‚Šๅคใ•ใ‚’ๆ„Ÿใ˜ๆธ…ๆฝ”ๆ„Ÿใฏๅฐ‘ใ—ไฝŽใ„ใ‹ใชใ€‚ ใƒใ‚งใƒƒใ‚ฏใ‚คใƒณๆ™‚ใซๅ†ท่”ตๅบซใฎ้›ปๆบใŒๅ…ฅใ‚‰ใชใ‹ใฃใŸใฎใงใ™ใŒใ€ๅ‡บๆŽ›ใ‘ใฆใ„ใ‚‹้–“ใซไบคๆ›ใ—ใฆใใ‚Œใพใ—ใŸใ€‚ ใ‚นใ‚ฟใƒƒใƒ•ใฎๅฏพๅฟœใฏ่‰ฏใ„ใงใ™ใ€‚ ็‰นใซๅฅณๆ€งใ‚นใ‚ฟใƒƒใƒ•ใฏ็ฟป่จณใ‚ขใƒ—ใƒชใ‚’ไฝฟใ„ไธ€็”Ÿๆ‡ธๅ‘ฝๅฏพๅฟœใ—ใฆ ใใ‚Œใพใ—ใŸใ€‚ ็ฉบๆธฏ้€่ฟŽใฎใ‚ฟใ‚ฏใ‚ทใƒผๆ‰‹้…็ญ‰ใŠไธ–่ฉฑใซใชใ‚Šใพใ—ใŸใ€‚ ใพใŸๅˆฉ็”จใ—ใฆใ‚‚ใ‚ˆใ„ใ‹ใจๆ€ใ„ใพใ™ใ€‚
Stayed 3 nights in Nov 2022
Verified review

6/10 Okay

CHONG POH

Liked: Cleanliness, room comfort
Disliked: Staff & service

Penalties for smoking in the toilet of the rooms

I have been penalty for 500,000 for smoking inside my rooms toilet. They should inform me about this regulation while checking in and not during checking out. Anyway I will not use this hotel anymore and will inform my friends and associates about this bad experience.
Stayed 2 nights in Dec 2019
Verified review

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Nej, tyvรคrr.

Rummet var vรคsentligt mindre รคn vad bilderna visar. Ingen plats fรถr tvรฅ รถppna resvรคskor. Ena sidan av sรคngen hade varken nattduksbord eller hylla att lรคgga saker pรฅ. Stenhรฅrd sรคng och enorm kudde. Jag tog en handduk till kudde. Frukosten hade inga pรฅlรคgg fรถrutom margarin och sylt. Utรถver det, endast รคgg, frukt, nudelsoppa. Fruktansvรคrt lyhรถrt, och stojigt pรฅ morgnarna. Rekommenderas inte, trots mycket vรคnlig personal.
Stayed 5 nights in Dec 2019
Verified review

10/10 Excellent

Tonnii

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
friendly staffs, great location very helpful if ask for opinion on where to shop or day trip advice can arrange airport transport which is very reasonably price. cleanliness is acceptable.
Stayed 4 nights in Oct 2019
Verified review

6/10 Okay

Nestan

Liked: Staff & service
Super small rooms with no windows.
Stayed 1 night in Aug 2019
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the location , the hotel was clean and family room is bigger than I expected for a small hotel. Staff pretty awesome very helpful. What I didnโ€™t like is they put a bowl of candy sweet on the front desk ,so my kid would love to take it each time we went down LOL ๐Ÿ˜ just for a laugh! Thank you MARO !!!
Stayed 4 nights in May 2019
Verified review

8/10 Good

hyekyung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

๊ฐ ์ธˆ๊ฐ ์ธˆํ•ณ...

๋ฃธํฌ๊ธฐ๋Š” ์ž‘์Œ ํ•˜์ง€๋งŒ ๊ด€๊ด‘์‹œ์„ค์ด ๊ทผ์ฒ˜์—์žˆ์–ด์„œ ์—ฌํ–‰ํ•˜๊ธฐ ํŽธํ•จ (๊ฐ€๊ฒฉ๋Œ€๋น„ ๋ฃธ์€ ์ƒ๋‹นํžˆ ์ž‘์€ํŽธ์— ์†ํ•จ)
Stayed 1 night in Mar 2019
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Fantastic staff. Clean. Great and quick services such as laundry, shopping advice, etc. I'll definitely return there.
Stayed 2 nights in Jan 2019
Verified review

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A Hidden Gem in the Heart of Old Quarter

WOW! Wish we had booked this place on the front end of our trip in Hanoi! We only stumbled across it because the end of our trip our previous hotel was booked. Lucky for us! This place is situated perfectly in the Old Quarter with a close walk to everything. It's down the by lake plaza so off the main roads, which was nice since we didn't have to march through the crowded and noisy streets to get to this area. We booked the family room which did not face the road so it was very quiet. The room was quite large with a kitchenette and sitting area as well. Very comfortable for our family of three. I will go back here for sure if we visit Hanoi again in the future. The staff was friendly and helpful as well. Thank you Maro Hotel! We really enjoyed our stay with you.
Stayed 1 night in Dec 2018
Verified review

2/10 Terrible

a12584

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
๏ผ’ๆณŠใ—ใพใ—ใŸใ€‚ ๏ผ‘ๆณŠ็›ฎๆทฑๅคœ็€ใงใ€้ƒจๅฑ‹ใซๅ…ฅใ‚‹ใจๆš–ๆˆฟใŒใคใใพใ›ใ‚“ใงใ—ใŸใ€‚ใ‚นใ‚ฟใƒƒใƒ•ใซ่จ€ใ†ใจ้ƒจๅฑ‹ใซๆฅใฆใใ‚Œใพใ—ใŸใŒใ‚นใ‚คใƒƒใƒใŒใคใ‹ใชใ„ใจใ€Œๅฏ’ใใชใ„ใ‹ใ‚‰ใคใ‹ใชใ„ใ€ใจ่จ€ใ‚ใ‚ŒใŸใฎใงๆฐ—ๆธฉ9ๅบฆใงใ•ใ‚€ใ‹ใฃใŸใฎใงใ™ใŒไป•ๆ–นใชใใใฎๆ—ฅใฏ้Žใ”ใ—ใพใ—ใŸใ€‚ใ‚‚ใกใ‚ใ‚“ๅฏ’ใ™ใŽใฆไธ€็กใ‚‚ใงใใพใ›ใ‚“ใงใ—ใŸใ€‚ใ—ใ‹ใ—ใ€ๆฌกใฎๆ—ฅใฏใƒญใƒ“ใƒผใ‚‚ๆœ้ฃŸไผšๅ ดใ‚‚ใ—ใฃใ‹ใ‚Šๆš–ๆˆฟใฏใคใ„ใฆใ„ใพใ—ใŸใ€‚ ็งใฏๅฏ’ใ„ๆ€ใ„ใ‚’ใ—ใฆๆˆ‘ๆ…ขใ—ใŸใฎใซใ‚ใพใ‚Šใซ้…ทใ„ๅฏพๅฟœใ ใจๆ€ใ„ใพใ™ใ€‚ ๏ผ’ๆ—ฅ็›ฎใซใ‚นใ‚ฟใƒƒใƒ•ใซๅ†ๅบฆๆš–ๆˆฟใŒใคใ‹ใชใ„ๆ—จใ‚’่จ€ใ„ใ€ๅ†ๅบฆๅฏพๅฟœใ—ใฆใ‚‚ใ‚‰ใ„ใพใ—ใŸใ€‚ ใ—ใ‹ใ—ใ€ใพใ ๆš–ๆˆฟใŒใคใ‹ใชใ„็Šถๆ…‹ใซใ‚‚ใ‹ใ‹ใ‚ใ‚‰ใšไฝ•ๅบฆใ‚‚ใ€Œ๏ผฏ๏ผซ๏ผใ€ใจ่จ€ใฃใฆ้ƒจๅฑ‹ใ‚’ๅ‡บใฆใ„ใ“ใ†ใจใ—ใŸใฎใงใ€ใ‹ใชใ‚Š้ฃŸใ„ไธ‹ใŒใฃใฆใ‚จใ‚ขใ‚ณใƒณใ‚’ใฉใ†ใซใ‹ใ™ใ‚‹ๆง˜ใซใŠ้ก˜ใ„ใ—ใพใ—ใŸใ€‚ ๏ผ“๏ผๅˆ†ใใ‚‰ใ„ใ—ใฆใ‚„ใฃใจ็€ใใ‚ˆใ†ใซใชใ‚Šใพใ—ใŸใŒใ€ใชใ‚“ใฉใ‚‚ใ—ใคใ“ใ„ไฝ่จ€ใฃใŸใ‚Šใ—ใชใ„ใจ่ช ๅฎŸใชๅฏพๅฟœใ‚’ใ—ใฆใ‚‚ใ‚‰ใˆใชใ„ใ—ใ€ๅ˜˜ใ‚’ใคใ‹ใ‚Œใฆๆ”พ็ฝฎใ•ใ‚Œใพใ™ใ€‚ๅ†ฌใฎใƒใƒŽใ‚คใงๆš–ๆˆฟใชใ—ใฏ็›ธๅฝ“ใคใ‚‰ใ„ใงใ™ใ€‚ ใ‚ใจใ€ๅฏพๅฟœใฎ้š›ใ€็งใฎใƒ™ใƒƒใƒ‰ใฎไธŠใซใ™ใ‚ใฃใŸใ‚Šใ€่ฃธ่ถณใงใฎใฃใŸใ‚Šใ•ใ‚Œใฆใจใฆใ‚‚ใ„ใ‚„ใงใ—ใŸใ€‚ ๅฏใ‚‹ๅ ดๆ‰€ใซใ€่ฃธ่ถณใงไน—ใ‚‹ใฎใฏไธๆฝ”ใ ใจๆ€ใ„ใพใ™ใ€‚
Stayed 2 nights in Dec 2018
Verified review

10/10 Excellent

Cheng Ming

The staff are friendly and helpful but the room a bit small.
Stayed 1 night in Nov 2018