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Meritel Hanoi

5.0 star property
VIP Access

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Photo gallery for Meritel Hanoi

Building design
Reception hall
Outdoor pool, pool umbrellas, pool loungers
Lobby sitting area
Rooftop bar

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Hot tub

Explore the area

View in a map
153 Hang Bong, Hoan Kiem District, Hanoi, 10000
  • Place, St. Joseph's Cathedral of Hanoi
    ‪5 min walk‬
  • Place, Hoan Kiem Lake
    ‪8 min walk‬
  • Place, Hanoi Old Town Night Market
    ‪12 min walk‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪27 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Superior Double or Twin Room With Internal Window

Superior Double or Twin Room With Internal Window | Frette Italian sheets, premium bedding, memory-foam beds, minibar

Superior Double or Twin Room With Internal Window

9.6 out of 10
Exceptional
(14 reviews)
  • 24 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Large Single Beds

View all photos for Deluxe Room With Internal Window

View from room

Deluxe Room With Internal Window

9.0 out of 10
Wonderful
(8 reviews)
  • 26 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Junior Double Room

Junior Double Room | View from room

Junior Double Room

  • 28 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Double Room

Executive Double Room | Frette Italian sheets, premium bedding, memory-foam beds, minibar

Executive Double Room

9.8 out of 10
Exceptional
(7 reviews)
  • 26 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Meritel Suite

Frette Italian sheets, premium bedding, memory-foam beds, minibar

Meritel Suite

9.0 out of 10
Wonderful
(2 reviews)
  • 30 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Connecting Suite

Frette Italian sheets, premium bedding, memory-foam beds, minibar

Family Connecting Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 55 sq m
  • 2 bedrooms
  • City view
  • Sleeps 6
  • 1 King Bed and 2 Single Beds

View all photos for Grand Terrace

Grand Terrace | View from room

Grand Terrace

10.0 out of 10
Exceptional
(1 review)
  • 50 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Old Quarter Suite

Old Quarter Suite | View from room

Old Quarter Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 33 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Similar properties

Outdoor pool
GRAND HOTEL du LAC Hanoi
  • Pool
  • Breakfast included
  • Spa
  • Free WiFi
4.9 out of 5, Exceptional, 607 reviews
The price is CHF 98
includes taxes & fees
18 Nov - 19 Nov
GRAND HOTEL du LAC Hanoi

About this property

Meritel Hanoi

Luxury hotel with full-service spa and fitness centre
Along with a full-service spa, this hotel has an outdoor pool and a restaurant. Free WiFi in public areas and a free manager's reception are also provided. Additionally, a fitness centre, a bar/lounge and a poolside bar are on-site. Change of towels is available on request
Meritel Hanoi offers 64 air-conditioned accommodations, which are accessible via exterior corridors, and features minibars and a safe. Each accommodation is individually furnished and decorated. Memory foam beds feature Frette Italian sheets and premium bedding. A pillow menu is available. 40-inch flat-screen televisions come with premium digital channels. Bathrooms include a shower with a rainfall showerhead and a hydromassage showerhead, bathrobes, slippers and designer toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

An outdoor pool and Access to hot tub are on site. Other recreational amenities include a sauna and a fitness centre.
Ve'hanoi Wellness & Spa has 4 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is open daily.
Our customers tell us they can't get enough of Meritel Hanoi's great location. During your stay, you're just a quick walk from Hoan Kiem Lake. Enjoy features like free WiFi in public areas and a free manager's reception, plus a full-service spa.
  • Free Wi-Fi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)) and wired Internet
  • Drinking and dining options include a restaurant, a swim-up bar and a poolside bar
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool or soak in the hot tub
  • Indulge with deep-tissue massages, facials or Ayurvedic treatments at Ve'hanoi Wellness & Spa
  • Services include free food shopping service, a lifeguard on-site and dry cleaning/laundry
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests have great things to say about the location and the helpful staff
  • Within a 10-minute walk of Hoan Kiem Lake and St. Joseph's Cathedral of Hanoi
  • Airport shuttle service available for a fee
Meritel Hanoi offers its guests a full-service spa, an outdoor pool, and Access to hot tub. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A free manager's reception is offered daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

A fitness centre, a sauna, and spa services are also featured at the luxury Meritel Hanoi. An airport shuttle (available 24 hours) is available for a fee.

Smoking is allowed in designated areas at this 5-star Hanoi hotel.

The hotel hosts a free manager's reception daily.
May Tre Dan Restaurant – On-site theme restaurant.
Botan Bar & Dine – On-site rooftop bar. Open daily.
A complimentary food shopping service is offered and guests can order late-night fare from 24-hour room service.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Offsite parking available (VND 250,000 per day); discounts available
  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: VND 300,000 for adults and VND 150,000 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Botan Bar & Dine
  • May Tre Dan Restaurant

Things to do

  • Art gallery
  • Full-service spa
  • Gym
  • Hot tub
  • Library
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas

Family friendly

  • Fenced pool
  • Grocery/convenience store
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Pool gate
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Shared refrigerator
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Computer station
  • Coworking space

Outdoors

  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Doorbell and phone notification
  • Handrails in stairways
  • Hardwood flooring in room
  • Lever door handles
  • Lift
  • Low-height electrical sockets in bathroom
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity (140 centimetre high)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 10 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Built in 2022
  • Communal living room
  • Designated smoking areas (fines apply)
  • Fireplace in lobby
  • Lifeguards
  • Locally-owned and organised tours and activities
  • Reception hall
  • Rooftop garden
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Frette Italian sheets
  • Memory foam mattress
  • Pillow menu

Bathroom

  • Bidet
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with premium digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee

Check-out

Check-out before 11:30 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Meritel Hanoi

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for VND 1000000.0 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately VND 300000 for adults and from VND 150000 for children
  • Airport shuttle fee: VND 550000 per vehicle (one-way, maximum occupancy 2)
  • Nearby parking fee: VND 250000 per day (164 ft away)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: VND 1000000.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Meritel Hanoi offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 48 hours prior to arrival with your arrival details. To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Meritel Hanoi Hotel
Meritel Hanoi Hanoi
Meritel Hanoi Hotel Hanoi

Meritel Hanoi Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 387 out of 446 reviews
Rating 8 - Good. 41 out of 446 reviews
Rating 6 - Okay. 9 out of 446 reviews
Rating 4 - Poor. 6 out of 446 reviews
Rating 2 - Terrible. 3 out of 446 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

6/10 Okay

Rondall

Stayed 3 nights in Aug 2025

10/10 Excellent

Richard, Nuneaton

Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful well trained staff clean and tidy good room service i would definitely recommend this hotel, if we visit Hanoi in the future we wouldn't look anywhere elase for a hotel
Stayed 5 nights in Aug 2025

10/10 Excellent

Lydia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, really clean and well decorated. Great location. Exceptional customer service from all the staff at the hotel
Stayed 3 nights in Aug 2025

10/10 Excellent

Sandi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A superb hotel. Katy and all staff were exceptionally friendly and helpful. Beautiful room. Rooftop bar was lovely. Room service was delicious and prompt. Day spa was beautiful and my massage and facial was excellent. Highly recommend this oasis in the middle of the bustling city
Stayed 1 night in Aug 2025

10/10 Excellent

Antoinette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fabulous. Would highly recommend.
Stayed 2 nights in Aug 2025

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Mike and the team were so accommodating and Made us feel very welcome celebrating a birthday- even providing a cake!
Stayed 2 nights in Aug 2025

10/10 Excellent

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Aussie Traveller Review 🇦🇺 – Loved Our Stay! We’ve just returned from two weeks in Vietnam and absolutely loved this hotel. What you see in the photos is exactly what you get, clean, modern, and beautifully maintained. Unlike other hotels we researched, people complained the hotels were nothing like their photos. The service was outstanding. Judy, our lovely host, organised our Halong Bay tour and marked out local spots on a map like ATMs, markets, and Beer Street. The staff added us to "WhatsApp", which made it super easy to confirm tours and make requests during our stay, so handy! Our room had daily turndown service, fresh sheets every two days, great aircon, and was blissfully quiet despite being in a busy area. Some hallway noise from doors or the cleaners’ cupboard is normal, but it didn’t bother us at all. The rooftop bar and pool are quaint, and the gym was a bonus, fully air-conditioned with great equipment (my husband loved the squat rack!). Location is spot on: 5 mins walk to Train Street 10 mins walk to the Cathedral 15 mins walk to Beer Street and Old Hanoi Night Markets "Grab" is a must have app for transport or food delivery, it's reliable and easy to use. You aren't charged for anything until the trip or delivery is completed, so this makes it reliable. There’s also a supermarket about 15 minutes walk away for supplies. We’d definitely stay again – highly recommend!
ROOM with interior window. Bedroom, has an armchair, small table, lamp and bed seat
Foyer, reception. The air conditioning is amazing all throughout the building
Lounging area, we often had a coffee or something light to eat here or read.
Cupboard desk with mirror. I used this as my make up and beauty desk. There is a mini fridge, it's not really cold though. Nothing is ever really cold in Vietnam though drinks wise.
Stayed 12 nights in Jul 2025

10/10 Excellent

stuart

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay in Hanoi, Anh was super helpful and friendly 👍
Stayed 3 nights in Jul 2025

10/10 Excellent

Elinor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Anita

Stayed 2 nights in Jul 2025

10/10 Excellent

Kelly

Stayed 2 nights in Jul 2025

10/10 Excellent

David

Stayed 3 nights in Jul 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2025

10/10 Excellent

Rina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly, helpful and all around amazing.
Stayed 4 nights in Jun 2025

10/10 Excellent

Rina

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were amazing!
Stayed 1 night in Jun 2025

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2025

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

It was a pleasure

It’s a beautiful hotel within walking distance to Hoàn Kiếm Lake. Lots of food, shopping and travel agencies right outside of the hotel where one can go to book trips, excursions and exchange money. The hotel also has a beautiful rooftop bar and pool. The staff were very helpful and accommodating. It made our stay pleasurable. Our rooms were very clean and we were up on the 8th floor away from the noise. The rooms were lovely, however, I’d suggest that the hotel improve the lighting in the bathroom and provide lighter bed covers. The current thick down comforter is too warm and not comfortable for sleeping.
Stayed 1 night in Jun 2025

10/10 Excellent

Royden

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Excellent property and staff were very helpful and courteous.
Stayed 1 night in Jun 2025

10/10 Excellent

Royden

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent hotel. The room was spacious and clean. Staff were very courteous and helpful. Will definitely stay at Meritel Hotel again when we visit Hanoi again.
Stayed 2 nights in Jun 2025

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stylish Hanoi Hotel

Loved the style of the hotel- that’s why I picked it. Lived up to the pictures. Loved happy hour st the rooftop pool
Stayed 1 night in Jun 2025

10/10 Excellent

Ben

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

10/10 Excellent

Kirsten

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Boutique perfection in the Old Quarter

This is a beautiful boutique hotel in the Old Quarter. Great location, wonderful hospitality and lovely and comfortable rooms. The staff are all superb - special mention to Anh who checked in on us throughout our stay and was ready with local recommendations, and Tiana who arranged a thoughtful anniversary gift and a lovely note to welcome us back on our second visit. Would highly recommend the Meritel to those seeking a boutique oasis in the heart of Hanoi’s action. We will also be sure to return when next in Hanoi.
Stayed 1 night in Jun 2025

10/10 Excellent

Baljit

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had a great stay at the Meritel Hotel in Hanoi. The hotel was spotlessly clean with stylish interiors and a lovely atmosphere. All the staff were fantastic, but a special mention goes to Alex and Linh who were especially helpful throughout our stay. Our room was comfortable with a powerful shower and modern design. We also used the in-house spa which was amazing, definitely worth a visit. Breakfast each morning had a great selection and top-notch service. The hotel restaurant is also a great option if you're looking to have lunch or dinner, with delicious food and excellent service.
Stayed 4 nights in Jun 2025

10/10 Excellent

Tracey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room, friendly staff and perfect location. Lots of food options within walking distance.
Stayed 3 nights in Jun 2025