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Silk Collection Hotel & Spa

4.5 star property

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Photo gallery for Silk Collection Hotel & Spa

Bar (on property)
Lobby
Premium bedding, minibar, in-room safe, free cots/infant beds
Interior
Front of property

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Free Wi-Fi
  • Restaurant
  • Business services
  • Bar
  • Laundry room

Explore the area

View in a map
58 Hang Gai Street, Hoan Kiem District,, 58, Hanoi, HAN, 10000
  • Place, Hoan Kiem Lake
    ‪2 min walk‬
  • Place, Thang Long Water Puppet Theatre
    ‪3 min walk‬
  • Place, St. Joseph's Cathedral of Hanoi
    ‪7 min walk‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪44 min drive‬

Room options

View all photos for Deluxe Double Room

Premium bedding, minibar, in-room safe, free cots/infant beds

Deluxe Double Room

  • City view
  • 15 sq m
  • Sleeps 3
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Superior Triple Room

Superior Triple Room | Premium bedding, minibar, in-room safe, free cots/infant beds

Superior Triple Room

  • 22 sq m
  • Sleeps 4
  • 3 Single Beds
  • Free Wi-Fi

View all photos for Family Connecting Room with City View

Premium bedding, minibar, in-room safe, free cots/infant beds

Family Connecting Room with City View

  • City view
  • 30 sq m
  • Sleeps 5
  • 2 Large Single Beds and 1 King Bed
  • Free Wi-Fi

View all photos for Superior Double Room

Premium bedding, minibar, in-room safe, free cots/infant beds

Superior Double Room

  • 15 sq m
  • Sleeps 3
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Suite Terrace Lake View

Premium bedding, minibar, in-room safe, free cots/infant beds

Suite Terrace Lake View

  • City view
  • 36 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Triple Room

Premium bedding, minibar, in-room safe, free cots/infant beds

Deluxe Triple Room

  • City view
  • 22 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Large Single Bed
  • Free Wi-Fi

View all photos for Junior Room

Premium bedding, minibar, in-room safe, free cots/infant beds

Junior Room

  • City view
  • 29 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Family Room

Premium bedding, minibar, in-room safe, free cots/infant beds

Family Room

  • City view
  • 41 sq m
  • Sleeps 5
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Family Quadruple Room

Family Quadruple Room | Premium bedding, minibar, in-room safe, free cots/infant beds

Family Quadruple Room

  • 30 sq m
  • Sleeps 4
  • 2 Large Single Beds and 1 Queen Bed
  • Free Wi-Fi

View all photos for Basic Double Room

Premium bedding, minibar, in-room safe, free cots/infant beds

Basic Double Room

  • 14 sq m
  • Sleeps 3
  • 1 Queen Bed
  • Free Wi-Fi

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About this property

Silk Collection Hotel & Spa

Along with a restaurant, this hotel has a bar/lounge and a snack bar/deli. Other amenities include a coffee shop/cafe, massage/treatment rooms and concierge services.
Silk Collection Hotel & Spa offers 58 accommodations with minibars and a safe. Beds feature premium bedding. 40-inch flat-screen televisions come with premium cable channels. Fridges and coffee/tea makers are provided. Bathrooms include slippers, bidets, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include complimentary newspapers and telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Guests can pamper themselves by indulging in the on-site spa services. There are massage/treatment rooms, couples treatment room(s), and outdoor treatment areas. Services include deep-tissue massages, Thai massages, body scrubs and body treatments. A variety of treatment therapies are provided, including thalassotherapy.
With your stay at Silk Collection Hotel & Spa, you're connected to a shopping centre and just a quick walk from Hoan Kiem Lake. Enjoy features like a restaurant, a bar and a coffee shop/cafe.
  • Free WiFi and wired Internet
  • Drinking and dining options include a coffee shop, a restaurant and a bar/lounge
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Just a 3-minute walk from Hoan Kiem Lake and 5 minutes on foot from Thang Long Water Puppet Theatre
  • Airport and local-area shuttle service available for a fee
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Spa services, a terrace, and gift shops/newsstands are also featured at the luxury Silk Collection Hotel & Spa.

Smoking is allowed in designated areas at this 4.5-star Hanoi hotel.

On-site venue – This restaurant specialises in local cuisine.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining
  • Snack bar/deli

Things to do

  • Shopping
  • TV in common areas

Family friendly

  • In-room cot
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Computer station

Outdoors

  • On a lake
  • Outdoor entertainment area
  • Picnic area
  • Terrace

Spa

  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Thai massages
  • Thalassotherapy
  • Treatment room

Accessibility

  • Lift

More

  • 1 building
  • 10 floors
  • Built in 2017
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Refrigerator
  • Room service

More

  • Electrical adapters
  • Free daily newspapers
  • Free local calls
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Silk Collection Hotel & Spa

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for VND 470000.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: VND 558000 per vehicle (one way)
  • Rollaway bed fee: VND 470000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Silk Collection Hotel & Spa offers transfers from the airport and train station (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.

We should mention

  • One child aged 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Church Boutique Hotel 58 Hang Gai Hanoi
Church Boutique Hotel 58 Hang Gai
Church Boutique 58 Hang Gai Hanoi
Silk Collection & Spa Hanoi
Silk Collection Hotel & Spa Hotel
Silk Collection Hotel & Spa Hanoi
Silk Collection Hotel & Spa Hotel Hanoi
Church Boutique Hotel 58 Hang Gai
Silk Collection & Spa Hanoi
Silk Collection Hotel & Spa Hotel
Silk Collection Hotel & Spa Hanoi
Silk Collection Hotel & Spa Hotel Hanoi

Silk Collection Hotel & Spa Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 50 out of 86 reviews
Rating 8 - Good. 25 out of 86 reviews
Rating 6 - Okay. 5 out of 86 reviews
Rating 4 - Poor. 3 out of 86 reviews
Rating 2 - Terrible. 3 out of 86 reviews

8.8/10

Cleanliness

9.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified

8/10 Good

D

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, breakfast was really good and staff were really helpful, would stay here again.
Stayed 2 nights in Feb 2020
Verified

10/10 Excellent

XINCHAO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ハノイでの常宿にしています。 旧市街の中心に近く、旅行客も多いですが、とてもフレンドリーでいろいろと対応してもらえます。
Stayed 4 nights in Feb 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff service was great here! Hannah Le provided great advice and ensured that our overall trip, not just our stay, was a great experience! The breakfast was also excellent.
Stayed 2 nights in Feb 2020
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked a Superior room which came without windows. Some reviews we read were unhappy about this but we had been traveling for 3 weeks and constantly being woken up by cockerels or traffic beeping so I was happy without the window as it was just for one night. Breakfast is excellent and the staff are friendly and helpful. Only negative is the hallways/ rooms are a bit run down compared to the fancy reception area and could do with updating, but overall I’d stay here again.
Stayed 1 night in Feb 2020
Verified

10/10 Excellent

KK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of this hotel is just right about everything, within the walking distance to most of the tourist attractions. The staff is very friendly and enthusiastic. The breakfast is superb. Certainly, this will be my first choice for my next visit to Hanoi.
Stayed 4 nights in Feb 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location on a bustling street with great shops. The staff were amazing! The bed was very comfortable and the room was renovated and attractive. Very good value. would certainly return
Stayed 1 night in Feb 2020
Verified

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Service was great but hotel should not be classified as 4 stars. The pillow cases were dirty, the room was smelly and humid. The lighting was very dark...
Stayed 1 night in Feb 2020
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Goed hotel op fantastische locatie

Het Silk hotel is een zeer redelijk 4 sterren hotel, met prima kamers, hoewel de badkamers wel heel erg gedateerd zijn. De manager vertelde me dat hieraan gewerkt wordt, en dat binnen een paar maanden de badkamers ook up to date zijn. Het ontbijt is prima (als je van Vietnamees eten houdt) en het personeel maakt graag een praatje (voor zover ze Engels spreken).
Stayed 3 nights in Jan 2020
Verified

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Good location, lovely staff and the breakfast buffet was one of the better I have experienced.
Stayed 4 nights in Dec 2019
Verified

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort

Mala relación calidad precio

El hotel en principio no parece tener ningún problema. De hecho lo mejor del hotel es el personal de recepción y el servicio en general. Nosotros fuimos en navidad y es temporada alta así que el precio no era bajo. Sin embargo fallaron dos cosas importantes. La primera es que estuvimos en la planta 8 y en el ático se monta todas las noches una especie de chill out con música electrónica a todo volumen que a veces dura hasta muy tarde si tu plan es hacer excursiones la mañana siguiente. La segunda cosa se falló la mañana antes de irnos fue el agua caliente. No pudimos ducharnos. Lo mejor el personal sin duda. Lo demás no vale la pena por el precio de temporada alta.
Stayed 2 nights in Dec 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are what makes this hotel so good. They are both friendly and attentive.
Stayed 4 nights in Dec 2019
Verified

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort

No windows.Overpriced.Great staff. Poor management

Deceitful description on ALL websites. Majority of rooms have NO WINDOWS. Descriptions show one room type as No Window but remaining room types either hide or not show room has No Window. On check in an hour wasted with Manager Chris and Lan, in an apparent interview and excuses. I repeatedly saw the same with many guests checking in daily. My 5 day stay was spoilt by this. Chris moved us to a larger room with a window for the last 2 Days. Staff are exceptionally friendly and helpful. Chris has poor management skills and keen to blame staff for his lack of management. Rooms overpriced and combined bath/shower is too high to get into for most people without risk of losing balance. Breakfast is good but too narrow to access. Lots of staff cause congestion but miss basic organisation. The tea and coffee pot go missing between buffet heater and bar counter as staff want to serve, but go missing and coffee goes cold. Buffet area so small it would be simple just to allow self service and replenish whatever is needed as necessary.I burned my hand when toasters moving hot frame had stopped. Instead of removing it or staff staying with it, I saw countless people find their toast/croissant burn and smoke causing urgent reactions by us to remove the item to avoid fire? Why?Napkins were not replaced, insufficient toothpicks.Just basic stuff but too many staff with no direction/ supervision.Chris tried to placate me with window room for last 2 days and free taxi to airport.Profit cover
Stayed 5 nights in Dec 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
スタッフはとても親切です！ ベッドも快適でした。 何処へも行きやすく立地は最高です。 部屋に窓がないことだけがマイナスでした。
Stayed 2 nights in Dec 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service. Chambre sans fenêtre, malheureusement.
Stayed 3 nights in Dec 2019
Verified

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service

Déçu

Déçu. Malgré des efforts du personnel, beaucoup de bruit : perceuse à 23h30.
Stayed 1 night in Nov 2019
Verified

10/10 Excellent

Hristo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasant Stay at Silk Collection Hotel & Spa

The hotel is in the old town of Hanoi and it contrasts a bit with surroundings but it's definitely a good choice. The room was spacious, clean and comfortable. I did book one of the premium rooms with windows (who will think there are rooms without windows, but welcome to Asia ;) The staff is very friendly and try it's best to assist visitors.
Stayed 2 nights in Nov 2019
Verified

10/10 Excellent

H.H

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
施設についてはとても良く整備されています。
Stayed 3 nights in Nov 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What was unique to me was the live music at the Captain Sky Bar and the kindness of the staff.
Stayed 1 night in Nov 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are all very engaging, and the location is excellent
Stayed 2 nights in Nov 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ottia posizione!

hotel in ottima posizione. Tutto il centro di Hanoi è raggiungibile a piedi. Colazione ottima sia per dolce che per salato. Molto carino anche il bar sul tetto. camere nuove e ben tenute. Assolutamente consigliato
Stayed 3 nights in Nov 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great boutique hotel in Central Hanoi that is clean, quiet with knowledgeable staff. An adequate breakfast selection with a great view from the sky bar at night time.
Stayed 2 nights in Oct 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is excellent. The staff were terrific. The manager Mr Do and the front reception counter staff were very helpful and always available. They would call a grab car or give directions. The Skybar was a cool place to hang out but the drinks were expensive. If you want a room with a window you must book the superior room. Read the fine print because rooms from the 4th floor down have no windows. These rooms are still very nice and a little less expensive.
Stayed 3 nights in Oct 2019
Verified

10/10 Excellent

Aurora

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect location & amiable hotel managers

Staying at Silk Collection Hotel made our quick stay wonderful (two days only) Its location is very much accessible to dining & shopping.I highly recommend Silk Collection Hotel when in Vietnam.
Stayed 2 nights in Oct 2019
Verified

2/10 Terrible

yoonin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

다른 곳을 먼저 고려하시길..

호텔 예약을 했는데 방 문제가 있다고 자매 호텔로 보내네요.. 갔거니 새로 지어서 페인트 냄새가 심하고 온수도 안나와 결국 다른 호텔로 옮겼습니다. 나름 직원들은 최선을 다하려고 했지만, 최악이었네요.
Stayed 2 nights in Oct 2019
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
We found the staff to be incredibly friendly & helpful. They even packed us a breakfast to takeaway seeing as we had to leave early in the morning, before breakfast was open. We were very disappointed by the room though. We thought we had been thorough in our booking but we missed the small print that said the Standard room does not have a window. We’d deliberately avoided other places who had been more upfront about their window-less rooms. The room was incredibly dark & depressing & we spent as little time in there as possible. The lighting was very poor. The rooftop bar was amazing however & we were lucky enough to be there when they had live music which was fantastic. Expensive drinks but worth it for the experience.
Stayed 1 night in Oct 2019